Professional with strong background in executive support, adept at managing complex schedules, coordinating meetings, and handling confidential information. Highly skilled in communication, organization, and problem-solving, ensuring seamless office operations. Focused on team collaboration and achieving results, adapting flexibly to changing needs and priorities. Dependable and resourceful, consistently delivering high-quality outcomes. Passionate about being of service to others.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Manager of Operations and Facilities
The American Board of Obstetrics and Gynecology
03.2022 - 04.2025
Provided operational support to the COO and organization at large to ensure efficient day-to-day operation of the office.
Managed the projects and workflow of the HR Generalist, Security Manager, EA to Ops, and the facilities staff.
Oversaw staff engagement, wellness initiatives, hosted internal and external meetings, served as liaison between the COO and external groups such as property management, vendors, contractors, and external partners interested in leasing space in our facilities.
Developed new HR Generalist position and created a ground-up HR Department, mentored, supervised, and promoted Generalist into HR Manager after successfully establishing our first dedicated HR Department.
Developed new Security Manager role to provide onsite armed security for our new multimillion-dollar building, to ensure safety for employees and guests, created the company’s first ever emergency action plan, a 'Safety Champions' team to prepare for emergency response, created and implemented drills for fire, active shooter, and adverse weather.
Assisted the COO in the creation of a new Meetings & Events team to replace our 3rd party event management vendor.
Liaison for external partners interested in leasing our space, which included developing marketing materials, preparing preferred vendor lists for catering, hotels, and transportation, created and executed quote sheets and contracts, managed contracts between COO and external partners, scheduled events and staff assignments.
Main point of contact and manager of our 3rd party building management group, including their Account Manager and Chief Building Engineer. Was responsible for keeping them informed of emergent situations, tracking ongoing issues in the building, and holding them accountable for timely and thorough repairs and maintenance of our brand new 80,000 sq ft building and grounds.
Executive Assistant to the COO & CFO
The American Board of Obstetrics and Gynecology
05.2015 - 03.2022
Provided crucial support to the COO and CFO, ensured efficient administrative processes while serving the organizations through a meticulous attention to detail, a servant heart, and a dedication to handling of sensitive information and confidentiality.
Trusted as an adviser and thought partner to senior leadership.
Coordinated and scheduled internal and external meetings, appointments, and travel arrangements for executives and other team members as needed, managed travel and expense reports through Concur.
Managed complex calendars, including scheduling meetings, prioritizing commitments, and resolving conflicts proactively.
Regularly managed, drafted, edited correspondence, reports, presentations, and documents with meticulous and accurate information, paying close attention to spelling, grammar, and formatting.
Managed meeting creation and preparation, scheduling, preparing materials such as agendas, ordering meals, etc. Took, prepared, and distributed meeting minutes.
Organized and maintained both physical and electronic files ensuring accuracy and accessibility, document retention and contract management via Sharepoint.
De facto HR representative, HRIS administrator (Paylocity), processed semimonthly payroll, including making monthly HSA, 401(k) and 457(b) contributions, talent acquisition, onboarding, training and development, employee separation, employee engagement and recognitions.
Facilitated monthly breakfast staff meetings including coordination with each department for their submissions, creating the presentation, ordering breakfast, etc.
Organized and facilitated annual flu shot clinic.
Administered rideshare accounts (Uber, Lyft).
Assisted CFO in AMEX reconciliations, Concur reimbursements, processing accounts receivable, and other miscellaneous tasks as needed.
Certification Administrator
The American Board of Obstetrics and Gynecology
05.2005 - 05.2015
Resource for more than 2000 physician candidates seeking certification for Obstetrics and Gynecology and/or the associated subspecialties.
Responsible for managing the relationship of the candidate from residency, through practice, and ultimately to earning their certification.
Provided timely and accurate information with the comprehension of and ability to communicate complex requirements and pathways, guiding candidates through the years long, stressful process of becoming a certified Ob/Gyn.
Maintained consummate professionalism, confidentiality, patience, respect, and compassion.
Assisted in the coordination and administration of the certifying exams for Ob/Gyn physicians and the associated subspecialties.
Liaison between candidates seeking certification and the ABOG by providing information and guidance throughout the various exam processes and steps to achieving certification.
Verification of a candidate’s ability to apply, guidance through the application process, counseling regarding an individual physicians unique timeframes, limitations, and special assistance or provisions.
Liaison between Program Directors and Program Coordinators and the ABOG by providing information and guidance regarding their residents and fellows who were seeking certification.
Managed correspondence regarding withdrawals, disapprovals, and processing of refunds.
Aiding manager in various administrative tasks as assigned.
Leasing Consultant and Assistant Manager
Bent Oaks Apartments
10.2002 - 02.2005
Assisted prospective residents by determining needs and preferences, presenting the community and specific apartments, securing lease agreements from qualified prospects.
Completion of lease applications, notification of approval, preparation of lease.
Cultivation of a welcoming, safe, and comfortable community.
Resolved resident conflicts, created community newsletter and memos, planned resident activities.
Organized files, took inventory of office supplies, answered phones and responded to email.
Aided manager with daily and weekly reports and contributed ideas for marketing the property and improving resident satisfaction and retention.
Office Manager
TSC Exhibits
02.1998 - 10.2002
Utilized Quickbooks, managed accounts receivable and payable, processed payroll, ordered office supplies, scheduled appointments, and coordinated travel arrangements.
Authorized to sign checks, managed petty cash, general banking.
Coordinated and managed staff meetings and employee engagement.
Prepared and distributed inter-office materials, marketing materials, and correspondence.
General office duties such as answering phones, email, filing, etc.
Education
Associate of Arts -
Richland College
Dallas, TX
Skills
Executive support
Office management
Schedule & calendar planning
Meeting planning
Human resources management (HRM)
Document preparation
Business correspondence
Professionalism
Organizational skills
Reliability
Concur, Paylocity, Monday, Sharepoint
Microsoft Office Suite
Certification
Human Resources Management Certification - Collin College
ScrumMaster - ScrumAlliance
Timeline
Manager of Operations and Facilities
The American Board of Obstetrics and Gynecology
03.2022 - 04.2025
Executive Assistant to the COO & CFO
The American Board of Obstetrics and Gynecology
05.2015 - 03.2022
Certification Administrator
The American Board of Obstetrics and Gynecology
05.2005 - 05.2015
Leasing Consultant and Assistant Manager
Bent Oaks Apartments
10.2002 - 02.2005
Office Manager
TSC Exhibits
02.1998 - 10.2002
Associate of Arts -
Richland College
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