Evelyn Clark
Senior Market Sales Advisor
Ashburn,VA
Summary
Experienced Marketing Specialist keeps up with tight deadlines and high-value customers. Successful at working with diverse teams to develop comprehensive approaches to marketing plans. Intelligent and insightful professional.
As an innovative specialist ready to apply 20 years of experience to new position with long-term potential. Offering deep understanding of customer service management systems, market conditions and customer preferences along with enthusiasm for working with top clients. With a drive to maximize company growth. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Senior Market Sales Advisor
Allstate Insurance Co
Ashburn, VA
11.2021 - Current
- Train and develop new team members to improve product knowledge and selling abilities.
- Deliver quality customer service while cultivating client satisfaction and loyalty.
- Create social media strategies to increase sales and brand awareness across multiple platforms.
- Conduct cold calls to initiate contact or follow-up with prospects and qualify leads based on Allstate criteria.
- Implement web-to-case and email-to-case functionalities by customizing CRM workflows
- Conversed with community leaders to create collaborative relationships
- Increased self-sourced leads within lead management system by 10%
Student
Southern New Hampshire University
Manchester
01.2020 - 07.2021
- Attended classes and lectures to procure and absorb materials from handouts, textbooks or virtual presentations.
- Prepared reports, presentations and articles using Microsoft Word and PowerPoint.
- Balanced school with extracurricular activities and built social connections for personal and professional growth.
- Acquired a Bachelor's of the Science in Marketing
Lead Retention Advisor
Frontpoint Security
Vienna, VA
01.2019 - 01.2020
- Trained and developed new team members to improve product knowledge and selling abilities.
- Performed customer negotiations to reach fair conclusion for both business and customer.
- Analyzed customer feedback and developed new techniques to ensure customer retention.
- Implemented creative solutions to deal with special circumstances.
- Supported sales team members to drive growth and development.
- Developed CRM workflows to keep records of customer interaction and resolution details
- Created email templates that were implemented into company training
- Created email campaign templates that increase customer retention by 15%
Office Sales Team Member
State Farm Insurance Inc
Washington, DC
08.2017 - 01.2019
- Trained and developed new team members to improve product knowledge and selling abilities.
- Identified target customers and developed forward-thinking sales and marketing plans to promote company growth.
- Exceeded sales goals through upselling and cross-selling within existing client base as well as strategically attracting new business.
- Utilized SalesForce to import data from excel sheets into leads, accounts and contacts.
- Created functional workflows within CRM track customer interactions and increase efficiency
- Created email campaign that increase personal sales by 10%
Homemaker
Unemployment
Woodbridge, VA
06.2015 - 08.2017
- Cared for family member facing health challenges
Area Regional Sales Associate
AT&T Mobility
McLean, VA
11.2008 - 06.2015
- Trained and developed new team members to improve product knowledge and selling abilities.
- Delivered quality customer service while cultivating client satisfaction and loyalty.
- Consistently achieved and exceeded sales goals
- Worked with fellow sales team members to achieve group targets.
- Researched and targeted prospective customers to support business development objectives.
- Achieved ranking of top five sales leads for AT&T Northeast Region
- Received recognition for ranking number one in sales of new released products
Education
MBA - Marketing Management And Research
Southern New Hampshire University
Hooksett, NH2024
Bachelor of Science - Marketing
Southern New Hampshire University
Hooksett, NH07.2021
Skills
- Brand Development and Marketing
- MS Office Applications
- Teamwork and Collaboration
- Tactful Conflict Resolution
- Client Relationship Management
- Supervision & leadership
- CRM workflow development
- Cross-functional teamwork
Accomplishments
- Drove up sales in 3 regional retail locations by 30% improvement in two month profits through aggressive cross selling, upselling, and follow up
- Consistently maintained high customer satisfaction ratings.
- Created highly effective new program that significantly impacted efficiency and improved operations, that are still being utilized today.
- Led team to achieve increase retention rate by 15%, through developing duplicatable templates and aggressive sales strategies earning recognition from upper management and financial reward.
Affiliations
- Member, Loudoun Chamber of Commerce (2021 - present)
- Committee Member, Business Women of Loudoun
- Committe Member, Loudon Chamber; Diversity, Equity, and Inclusion
- Member, National Society and Leadership and Success
- Member, International Association of Women
- Director of Social Media for The International Association of Women DC chapter (2020-2021)
- Foundations of Leadership Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I have not failed. I’ve just found 10,000 ways that won’t work.
Thomas Edison
Timeline
Senior Market Sales Advisor
Allstate Insurance Co
11.2021 - Current
Student
Southern New Hampshire University
01.2020 - 07.2021
Lead Retention Advisor
Frontpoint Security
01.2019 - 01.2020
Office Sales Team Member
State Farm Insurance Inc
08.2017 - 01.2019
Homemaker
Unemployment
06.2015 - 08.2017
Area Regional Sales Associate
AT&T Mobility
11.2008 - 06.2015
MBA - Marketing Management And Research
Southern New Hampshire University
Bachelor of Science - Marketing
Southern New Hampshire University
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