Evie Randall
Summary
Results-driven Claims Adjuster with 3+ years of experience managing auto and property claims across 11 states. Proven ability to exceed performance targets with a 103.23% closing ratio within 15-day benchmarks. Skilled in coverage verification, liability assessment, and subrogation. Recently expanded scope through collaboration with Bodily Injury Adjusters, demonstrating readiness for injury-focused claims handling. Combines technical precision with 8+ years of customer service excellence to deliver empathetic, compliant, and efficient claim resolutions.
Overview
12
12
years of professional experience
Work History
Property Damage Adjuster II
First Acceptance Insurance
07.2024 - Current
- Manage 75–100 auto and property damage claims monthly across 11 states, consistently exceeding performance targets with a 103.23% closing ratio within 15-day benchmarks
- Conduct comprehensive investigations, verify coverage, assess liability, and negotiate settlements for auto, property damage, and total loss claims
- Maintain and monitor a structured diary system to ensure timely claim resolution in alignment with company protocols and state-specific compliance guidelines
- Identify, investigate, and escalate patterns of potential fraud, contributing to risk mitigation and regulatory integrity
- Utilize CCC ONE, AS400, Atlas, and Copart Portal to streamline claim processing, salvage coordination, and vehicle valuation
- Mentor new adjusters on system navigation, regulatory nuances, and best practices for remote claims handling
- Recognized for adaptability, accuracy, and customer-first approach in high-volume environments
- Partnered with Bodily Injury Adjusters to align liability decisions, coordinate medical documentation, and support early resolution strategies for injury-related claims
- Initiated proactive negotiations with claimants, applying empathy, policy fluency, and BI-relevant communication techniques to facilitate early resolution and reduce cycle time
Insurance Claims Specialist II
GEICO
03.2022 - 07.2024
- Oversaw full claim lifecycle from First Notice of Loss (FNOL) through settlement, ensuring regulatory compliance across multiple jurisdictions
- Resolved complex auto claims with empathy and precision, contributing to a 92% customer satisfaction rate in post-claim surveys
- Conducted thorough liability investigations, including recorded statements, evidence analysis, and policy interpretation
- Specialized in high-volume auto physical damage claims, consistently exceeding performance benchmarks and cycle time goals
- Collaborated cross-functionally with repair facilities, rental providers, and legal teams to streamline resolution and enhance customer experience
- Leveraged industry-standard platforms to manage documentation, estimate reviews, and workflow optimization
- Recognized for balancing technical accuracy with compassionate communication in emotionally charged claim scenarios
Repair Technician
UBreakiFix
06.2021 - 03.2022
- Led and coached a team of 10 technicians, fostering a high-performance culture and driving operational excellence
- Achieved #1 store rating for six consecutive months through strategic leadership, workflow improvements, and customer-first initiatives
- Increased monthly revenue by $10,000 through enhanced service delivery, upselling strategies, and streamlined operations
- Implemented efficient inventory tracking and repair documentation systems, reducing turnaround time and improving audit readiness
- Performed complex software and hardware repairs across a wide range of devices, ensuring quality control and customer satisfaction
- Recognized for balancing technical expertise with empathetic service in a fast-paced, client-facing environment
Front Desk Representative
Caliber Collision
09.2019 - 08.2020
- Managed end-to-end claims documentation, including damage assessments, photo documentation, and insurance correspondence to ensure accurate and timely processing
- Coordinated complex repair workflows between insurance adjusters, technicians, and external vendors, facilitating seamless communication and minimizing cycle times
- Built and maintained strong relationships with insurance partners, contributing to expedited approvals and optimized repair outcomes
- Developed and implemented financial tracking systems for accounts payable and receivable, improving billing accuracy and reconciliation efficiency
- Acted as a liaison between customers and insurance carriers, providing empathetic support and clear guidance throughout the repair and claims process
- Supported front-office operations, including intake, scheduling, and customer updates, while maintaining compliance with repair documentation standards
- Recognized for multitasking across administrative, technical, and customer-facing functions in a fast-paced, high-volume environment
Call Center Administrator
Fix Auto
11.2013 - 09.2019
- Managed a high-volume inbound call center, averaging 500+ calls per month, while maintaining service quality and response efficiency
- Supervised implementation of new service software and operational programs, improving workflow and customer tracking capabilities
- Evaluated agent performance through data-driven reviews and one-on-one coaching sessions, fostering continuous improvement and accountability
- Authored training manuals and instructional guides to support onboarding, system navigation, and customer service best practices
- Executed data entry and administrative tasks with precision, ensuring accurate documentation and timely reporting
- Recognized for balancing leadership, technical execution, and customer empathy in a fast-paced repair service environment
Education
No Degree -
License
High School Diploma -
Stadium High School
Tacoma, WA06-2013
Skills
- Multi-State Claims Management
- Coverage Verification & Policy Interpretation
- Liability Investigation & Assessment
- Statement Analysis
- Complex Negotiation
- Medical Record Review
- Regulatory Compliance
- Customer Service
- Medical Documentation Coordination
- Injury Claim Exposure & Collaboration
Timeline
Property Damage Adjuster II
First Acceptance Insurance
07.2024 - Current
Insurance Claims Specialist II
GEICO
03.2022 - 07.2024
Repair Technician
UBreakiFix
06.2021 - 03.2022
Front Desk Representative
Caliber Collision
09.2019 - 08.2020
Call Center Administrator
Fix Auto
11.2013 - 09.2019
No Degree -
License
High School Diploma -
Stadium High School
PROFESSIONAL DEVELOPMENT
- Currently refreshing math fundamentals and studying injury claim workflows to support transition into Bodily Injury Adjuster role
- Pursuing internal mentorship and cross-training opportunities with BI team to deepen understanding of medical/legal documentation
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