MS Office
Hi, I’m
EVIE RIVAS
Sales Manager
Charlotte,NC
Don’t believe everything you think.
Byron Katie
Summary
Highly capable and forward-thinking Sales Manager bringing a strong record of accomplishment in building cohesive branding strategies across product marketing channels. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
11
years of professional experience
2
years of post-secondary education
2
Languages
Work History
Hendrick Automotive GroupCharlotte, NC
Business Development Representative
04.2023 - Current
Job overview
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Educated customers on company systems, form completion, and access to services.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Prepared data by compiling and sorting information with the use of Microsoft Word, Excell and Outlook.
- Analyzed data to determine approaches to improve sales and performance.
- Managed accounts to retain existing relationships and grow share of business.
- Directed sales support staff in administrative tasks to help sales reps close deals.
CoachConcord, NC
Lead Supervisor/Visual Merchandising Manager
09.2020 - 04.2023
Job overview
- Supervisor in charge of Customer Experience and Visual Merchandising
- Create daily and weekly action plans aligned with store goals
- Manage Time & Attendance and process store payroll
- Analyze weekly KPI, departmental reports, and monthly P&L reports to solidify strengths and address weaknesses
- Maintain weekly sales/metric goals for myself and all associates in store
- Manage daily operations ranging from stocking sales floor, meeting sales goals, attending to customer experience, and providing regular coaching for team
- Created look and feel of visual merchandising publications to better target specific audiences.
- Managed over 50 follow up emails per day.
- Ran new product launches with global, cohesive approach focused on delivering recognizable branding and exceeding revenue targets.
- Managed merchandising standards and maintained consistency across distribution channels.
Charlotte HornetsCharlotte, NC
Executive Office Administrator
10.2018 - 05.2020
Job overview
- Maintained office supplies and assisted with scheduling calendars, answering telephones, and greeting incoming guests
- Submitted monthly projects for promotional nights
- Oversaw guest experience during events
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Answered over 50 calls day on multi-line phone system, routed calls, delivered messages to staff, and greeted visitors.
- Interacted with customers by phone, email, or in person to provide information.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Oversaw maintenance of office facilities and equipment by collaborating with and inspecting work of repair contractors.
Cachet Nail BoutiqueCharlotte, NC
Front Desk Manager
01.2015 - 10.2018
Job overview
- Effectively ran client, event, and front desk management activities simultaneously
- Built and maintained relationships with over 200 clients to ensure biweekly appointments were rescheduled at check-out
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Resolved guest issues with services or reservations with knowledgeable and friendly service.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
Westgate River Ranch Resort & RodeoRiver Ranch, FL
Activities Coordinator
07.2012 - 01.2015
Job overview
- Sought and obtained community opportunities for cultural and recreational participation and safely transported guests to and from locations.
- Prepared rooms, equipment, and supplies and maintained clean activity area to foster welcoming environment and maximize participation.
- Partnered across departments to run smooth, professional events and activities.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Created and maintained detailed reports of daily, weekly, and monthly operations.
- Developed and implemented themes and activities for children between ages of 3 and 12.
Education
Universidad InteramericanaPuerto Rico
Associate of Arts from Business Administration And Management
08.2010 - 05.2012
Skills
In-store event promotion
Interior and exterior displays
Merchandising plan creation
Planning and Coordination
Problem-Solving
Attention to Detail
Teamwork and Collaboration
Inventory oversight
Check-in and check-out procedures
Staff Management
Oral and written communications
Complaint management
Sales expertise
Time management
Account development
Software
Google Drive
Slack
Microsoft Teams
Adobe Suite
Canva
Operating Systems
Accomplishments
- Supervised a team of 50 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, and accurately providing information to ensure the resolution of product/service complaints and customer satisfaction.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Promoted from front desk clerk to front desk manager within 6 months of hire due to exceptional job performance.
- Mentored staff on work activities, resulting in better performance, greater achievement of full potential, and reduction in employee turnover.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Business Development Representative
Hendrick Automotive Group
04.2023 - Current
Lead Supervisor/Visual Merchandising Manager
Coach
09.2020 - 04.2023
Executive Office Administrator
Charlotte Hornets
10.2018 - 05.2020
Front Desk Manager
Cachet Nail Boutique
01.2015 - 10.2018
Activities Coordinator
Westgate River Ranch Resort & Rodeo
07.2012 - 01.2015
Universidad Interamericana
Associate of Arts from Business Administration And Management
08.2010 - 05.2012