Evie Rose Browne
Midlothian,TX
Summary
Experienced professional with a background in patient care coordination and a track record of optimizing patient flow and satisfaction. Successfully managed patient schedules and accounts while facilitating communication between healthcare providers and patients. Proven ability to handle administrative responsibilities and patient inquiries with empathy and efficiency.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Restaurant Server
Chili's Grill & Bar
Cedar Hill, TX
03.2025 - Current
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Worked with Point of Sale system to place orders, manage bills, and handle complimentary items.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with all staff to deliver premier customer service.
Patient Services Coordinator
SANTÉ Aesthetics & Wellness
Portland, Oregon, United States
01.2022 - 03.2023
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Enhanced patient satisfaction by efficiently scheduling appointments and handling registration tasks.
- Streamlined communication between patients and medical staff, ensuring timely responses to inquiries and concerns.
- Verified patient's insurance eligibility and benefits coverage.
- Contributed to a positive clinic environment by consistently displaying compassion, empathy, and professionalism when interacting with patients.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Organized administrative workflows within the office space to improve overall efficiency among team members.
Server Levy Restaurants
Portland Trail Blazers @ the Rose Quarter
Portland, Oregon, United States
01.2022 - 03.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked with Point of Sale system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Performed opening and closing responsibilities, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Front Office Coordinator
Palo Alto Massage Therapy Center, Inc.
Palo Alto, United States
09.2019 - 05.2020
- Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Developed strong relationships with patients, providing empathetic support and assistance throughout their visit.
- Managed inventory of office supplies, ensuring adequate stock levels were maintained for efficient daily operations.
Receptionist
Robert C Placak & Associates
San Rafael, United States
10.2018 - 04.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered dual multi line phone system promptly and directed incoming calls to correct offices for multiple offices and multiple companies simultaneously.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Improved workflow by introducing more efficient document handling and organization practices.
Event Marketing and Area Sales Manager
Power Crunch
San Francisco Bay Area, United States
05.2015 - 11.2017
- Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
- Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.
- Fostered a positive work environment within the sales and marketing team by encouraging open communication, teamwork, and mutual support among team members.
- Expanded market share through effective prospecting, lead generation, and negotiation skills.
- Collaborated with marketing department to develop targeted promotional campaigns that drove sales growth.
- Oversaw creation of promotional materials, including print collateral, digital assets, and video content to support special event marketing efforts.
- Assisted in the planning and execution of successful event marketing strategies, resulting in increased attendance rates.
- Enhanced brand visibility by executing strategic event marketing initiatives.
Front Desk
Troon Golf Administration, L.L.C.
Palm Desert, California, United States
01.2013 - 01.2014
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Developed strong working relationships with team members, fostering a positive work environment.
Server and Beverage Cart
Indian Palms Country Club
California, United States
04.2012 - 11.2012
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with Point of Sale system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Collaborated with fellow team members to create a welcoming atmosphere for guests on the golf course.
- Demonstrated adaptability by working efficiently during high-traffic times while still providing attentive service to patrons.
- Managed cash transactions accurately, maintaining accountability for sales revenue collected throughout each shift.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Bachelor of Science - Nursing and Health
The University of Texas at Arlington
Associate's degree - undefined
Portland Community College
Skills
- Customer satisfaction
- Multitasking
- Organization
- Exceptional communication
- Customer and client relations
- HIPAA compliance
- Scheduling
- Medical terminology
- Patient records management
- Office administration
- New hire training
- Healthcare operations
Certification
Qualified Mixologist
Texas School Of Bartenders
Issued Jan 2024
Timeline
Restaurant Server
Chili's Grill & Bar
03.2025 - Current
Patient Services Coordinator
SANTÉ Aesthetics & Wellness
01.2022 - 03.2023
Server Levy Restaurants
Portland Trail Blazers @ the Rose Quarter
01.2022 - 03.2023
Front Office Coordinator
Palo Alto Massage Therapy Center, Inc.
09.2019 - 05.2020
Receptionist
Robert C Placak & Associates
10.2018 - 04.2019
Event Marketing and Area Sales Manager
Power Crunch
05.2015 - 11.2017
Front Desk
Troon Golf Administration, L.L.C.
01.2013 - 01.2014
Server and Beverage Cart
Indian Palms Country Club
04.2012 - 11.2012
Associate's degree - undefined
Portland Community College
Bachelor of Science - Nursing and Health
The University of Texas at Arlington