Evillyn Dos Santos

Dedicated Support Staff contributing to the success of therapeutic boarding school environments. Proven track record in positively impacting the lives of young individuals. Adept in mentorship, conflict resolution, and disciplined enforcement. Committed to fostering personal development and achieving positive outcomes.

• Implemented Positive Peer Culture principles, resulting in improvement in overall client behavior and engagement.
• Efficiently managed shift changes, optimizing resource utilization
  
• Enforced discipline protocols consistently, leading to reduction in disciplinary incidents among clients.
  
• Collaborated in weekly Cottage meetings, actively contributing insights that played a pivotal role in shaping individualized strategies for client behavior and progress.
  
• Maintained detailed logs of students' behavior, submitting comprehensive reports within 24 hours, enhancing communication and documentation processes.
  
• Actively participated in ongoing training, demonstrating commitment to personal and professional development, contributing to a dynamic and evolving team.
  
• Successfully managed 12-hour shifts, utilizing keen observational skills to ensure a safe and supportive environment for clients.
  
• Demonstrated exceptional patience and empathy during high-stress situations, relying on keen observation to understand and address individual concerns promptly.
  
• Proactively engaged with clients, leveraging strong observational skills to identify underlying issues and implement tailored solutions.
  
• Provided clear and empathetic guidance to students, utilizing keen observation to recognize behavioral patterns and facilitate positive changes.
  
• Collaborated with team members to address complex issues, incorporating observational insights into effective communication and problem-solving approaches.
  
• Enforced discipline protocols consistently, employing effective communication and keen observation to maintain a fair and respectful environment for clients.

Dedicated Host with a proven track record of making a significant impact in event coordination. Skilled in multitasking and maintaining a positive demeanor when interacting with clients.

• Helped service staff handle demand by distributing food and beverages.
• Resolved conflicts between customers when necessary.
• Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
• Maintained cleanliness of lobby area, including wiping down tables and chairs.
• Developed long-term relationships with customers to increase opportunities for repeat business.
• Assisted servers in seating guests by escorting them to their tables.
• Greeted guests upon arrival and provided them with menus.
• Inspected dining and serving areas for cleanliness and proper setup.
• Stayed attentive to server availability and table turnover to quickly seat guests.