Evin Williams

• Ensured seamless communication between departments to provide consistent level of service across all aspects of guest experience.
• Conducted regular evaluations of team performance, providing constructive feedback and guiding improvements where necessary.
• Developed targeted marketing campaigns designed specifically around promoting exceptional customer experience.
• Supervised team of 60 team members and 12 team leaders

• Set performance expectations for team, monitoring progress towards goals and providing constructive feedback as needed.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Managed conflict resolution among team members, fostering positive and collaborative work environment.
• Maintained inclusive and diverse team culture, promoting respect and understanding among all members.

• Improved interdepartmental communication by fostering strong relationships between asset protection and store operations teams.
• Leveraged data-driven insights from incident analysis to inform decision-making processes regarding resource deployment and strategic planning initiatives in asset protection operations.
• Established clear lines of communication between various stakeholders involved in asset protection efforts within organization.
• Facilitated cross-functional collaboration between IT teams and physical security personnel, promoting unified approach to asset protection.

• Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
• Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
• Assisted coworkers when needed in various departments in order to maintain smooth functioning of store.
• Optimized store operations by assisting with opening or closing procedures as needed.

• Delivered exceptional customer service for diverse banking needs by leveraging knowledge of bank operations, available offerings, and applicable regulations
• Provided financial expertise to clients for personal, business, and investment accounts.
• Introduced over 40 new clients to institution increasing liquid assets by $2M, mortgages by $5M, and investments by $1M.

• Managed efficient transactions such as deposits, plan contributions and supply purchases for checks or new cards
• Opened, closed and updated accounts based on individual customer needs and creating long-lasting relationships with clients.
• Introduced over 20 new clients to institution increasing liquid assets by $900k, mortgages by $1.7M, and investments by $800k.

• Delivered exceptional customer service for diverse banking needs by leveraging knowledge of bank operations, available offerings, and applicable regulations
• Backed up teller line with transaction processing, drawer balancing, and vault services
• Introduced over 50 new clients to institution increasing liquid assets by $1.2M, mortgages by $850k, and referred over $2M to investments.

• Supported budget development and forecasting with cost-saving measures and revenue enhancements
• Helped senior managers run smooth operations by independently handling day-to-day requirements
• Improved customer relations, maintained brand loyalty, and recaptured lost revenue opportunities by smoothly handling escalated problems.
• Created culture that was fun, exciting, and provided quick and concise information to customers resulting in propelling store to be ranked 15th in company in sales.

• Established trust with clients by offering insightful product recommendations based on their unique needs.
• Conducted product demonstrations and presentations for prospective clients, highlighting key features and benefits.
• Spearheaded efforts to resolve customer disputes promptly, maintaining high levels of client satisfaction despite challenges encountered during transactions.
• Implemented effective CRM practices to track customer interactions, improving overall account management.

• Provided courteous, friendly service while multitasking in fast-paced environment.
• Greeted guests warmly to foster welcoming environment.
• Maintained clean and organized dining area for enjoyable guest experience.
• Remained focused, calm and professional during peak rush hours.

• Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.