Evin Williams
Denver,CO
Summary
Versatile Executive offering 13-year track record of overseeing and managing retail operations to meet business objectives. Strong knowledge of budget administration, business development and key decision making. Disciplined and forward-thinking manager with excellent communication and team-building skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Executive Team Leader - Guest Experience
Target
07.2022 - Current
- Ensured seamless communication between departments to provide consistent level of service across all aspects of guest experience.
- Conducted regular evaluations of team performance, providing constructive feedback and guiding improvements where necessary.
- Developed targeted marketing campaigns designed specifically around promoting exceptional customer experience.
- Supervised team of 60 team members and 12 team leaders
- Streamlined guest check-in process for a more efficient experience, resulting in increased positive reviews.
Service Engagement Team Leader
Target
08.2021 - 07.2022
- Set performance expectations for team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering positive and collaborative work environment.
- Maintained inclusive and diverse team culture, promoting respect and understanding among all members.
Target Security Specialist
Target
04.2021 - 08.2021
- Improved interdepartmental communication by fostering strong relationships between asset protection and store operations teams.
- Leveraged data-driven insights from incident analysis to inform decision-making processes regarding resource deployment and strategic planning initiatives in asset protection operations.
- Established clear lines of communication between various stakeholders involved in asset protection efforts within organization.
- Facilitated cross-functional collaboration between IT teams and physical security personnel, promoting unified approach to asset protection.
Guest Advocate
Target
01.2021 - 04.2021
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of store.
- Optimized store operations by assisting with opening or closing procedures as needed.
Personal Banker
Key Bank
11.2018 - 01.2021
- Delivered exceptional customer service for diverse banking needs by leveraging knowledge of bank operations, available offerings, and applicable regulations
- Provided financial expertise to clients for personal, business, and investment accounts.
- Introduced over 40 new clients to institution increasing liquid assets by $2M, mortgages by $5M, and investments by $1M.
Senior Banker
US Bank
06.2018 - 11.2018
- Managed efficient transactions such as deposits, plan contributions and supply purchases for checks or new cards
- Opened, closed and updated accounts based on individual customer needs and creating long-lasting relationships with clients.
- Introduced over 20 new clients to institution increasing liquid assets by $900k, mortgages by $1.7M, and investments by $800k.
Universal Banker
US Bank
01.2017 - 06.2018
- Delivered exceptional customer service for diverse banking needs by leveraging knowledge of bank operations, available offerings, and applicable regulations
- Backed up teller line with transaction processing, drawer balancing, and vault services
- Introduced over 50 new clients to institution increasing liquid assets by $1.2M, mortgages by $850k, and referred over $2M to investments.
Assistant Manager
Best Buy
09.2016 - 01.2017
- Supported budget development and forecasting with cost-saving measures and revenue enhancements
- Helped senior managers run smooth operations by independently handling day-to-day requirements
- Improved customer relations, maintained brand loyalty, and recaptured lost revenue opportunities by smoothly handling escalated problems.
- Created culture that was fun, exciting, and provided quick and concise information to customers resulting in propelling store to be ranked 15th in company in sales.
Lead Sales Consultant
Best Buy
05.2013 - 09.2016
- Established trust with clients by offering insightful product recommendations based on their unique needs.
- Conducted product demonstrations and presentations for prospective clients, highlighting key features and benefits.
- Spearheaded efforts to resolve customer disputes promptly, maintaining high levels of client satisfaction despite challenges encountered during transactions.
- Implemented effective CRM practices to track customer interactions, improving overall account management.
Overnight Food and Grocery
Walmart
12.2010 - 10.2012
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Greeted guests warmly to foster welcoming environment.
- Maintained clean and organized dining area for enjoyable guest experience.
- Remained focused, calm and professional during peak rush hours.
Store Manager
Advantage Wireless
11.2008 - 08.2009
- Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
High School Diploma -
George Washington High School
Denver, CO05.2008
Skills
- Sales strategy development
- Merchandise planning
- Leadership Development
- Staff Supervision
- Complex Problem-Solving
- Staff Training and Development
- Outstanding communication skills
- Regulatory Compliance
- Vendor Management
- Scheduling
- Retail Operations Management
- Multitasking and Organization
Accomplishments
- Supervised team of 100 staff members.
Hobbies and Interests
- I'm a Colorado native so naturally I love doing outdoor activities (Hiking, Fishing, Camping)
- I love to cook. Barbecuing is my most preferred method as it's great for flavor, and saves dishes.
Certification
- State Food Safety Food Manager Certification - Oct 8, 2021 - Oct 8, 2026
Timeline
Executive Team Leader - Guest Experience
Target
07.2022 - Current
Service Engagement Team Leader
Target
08.2021 - 07.2022
Target Security Specialist
Target
04.2021 - 08.2021
Guest Advocate
Target
01.2021 - 04.2021
Personal Banker
Key Bank
11.2018 - 01.2021
Senior Banker
US Bank
06.2018 - 11.2018
Universal Banker
US Bank
01.2017 - 06.2018
Assistant Manager
Best Buy
09.2016 - 01.2017
Lead Sales Consultant
Best Buy
05.2013 - 09.2016
Overnight Food and Grocery
Walmart
12.2010 - 10.2012
Store Manager
Advantage Wireless
11.2008 - 08.2009
- State Food Safety Food Manager Certification - Oct 8, 2021 - Oct 8, 2026
High School Diploma -
George Washington High School
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