Evis Pema

Providing administrative assistance to accountants and preparing statements that confirm accuracy of database information

• Balancing daily transfers to City Ledger, posting editing, and updating to account receivables system
• Follow up on paid balances on a weekly basis and ensure we are paid within 30 days for accounts that have a balance due
• Ensuring revenue postings are accurate, adjusting billing errors and obtaining payments as needed to settle all accounts after guest departure
• Work and communicate with Travel Agencies to collect any past due amounts
• Prepare bank deposits, general ledger postings and statements.
• Reconciled daily AR ledger and verified proper posting.
• Collaborated closely with sales teams to resolve discrepancies and maintain accurate account records.
• Posted customer payments by recording checks, and credit card transactions.
• Balanced competing priorities and managed a high volume of receivables, ensuring deadlines were met consistently without sacrificing accuracy or quality.
• Prepared bills receivable, invoices, and bank deposits.

• Research, track and restore accounting documentation in addition to resolving disputes or discrepancies
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Contributed to a positive work environment through effective communication and teamwork among colleagues.
• Maintained and managed customer files and databases.
• Met customer call guidelines for service levels, handle time and productivity.
• Promptly responded to inquiries and requests from prospective customers.
• Assisted in training new customer service clerks, sharing best practices and providing guidance as needed.
• Followed up with customers about resolved issues to maintain high standards of customer service.

• Daily edit of payroll through Kronos
• Provide administrative support for RFC management team
• Generate memos, letters, spreadsheets and all written correspondence
• Answer phones, replying to emails and researching guest disputes in reference to Mini Bar items as assigned by RFC Management team.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Greet and assist guests with computers, software, word processing, fax and copy machines
• Assist guests with domestic and international packages, calculate postage, handling fees and mailing restrictions
• Handle guest checks related to financial transactions, resolve billing questions and issues.
• Maintained a clean and organized business center, ensuring a professional atmosphere conducive to productivity.
• Promptly responded to inquiries and requests from prospective customers.