Dynamic and result-driven Phone Banker with over 10 years of comprehensive experience in both inside and outside of the banking environments. I have demonstrated the ability to consistently exceeds my teams goals with maintaining high-level of customer service experience. I am exceptional at paying attention to detail which is causing positive results with every interaction I have.
Upheld Strict Security Procedures: Ensured I follow procedures to keep customers account secured.
Achieved consistence performance metrics: I have been able to provide exceptional service to ensure I am above 95% rank in our team.
Building strong rapport: Being able to be empathetic and have strong listening skills comes naturally in unique situations.
Retained Valuable Clientele: Conistantly providing exceptional expericence by being effiecent and consise with every interaction and being able to be personable.
Product Switches: Stayed current on products and services to be able to provide exceptional service, and make sure customers needs were met
Processed variety of tranfers: Transfered balances from other instiutions in a timely manner.
Navigate mulitiple Banking Systems: I have simultaneously accessed account information and processed mulitiple requests effeciently and in a timely manner.
Techinical soft skills: Microsoft office, banking technology, computer skills
Customer service skills: Time management, attention to detail, Active listening, Conflict resolution, Communication skills, leadership qualities, work ethic, emotional intelligence, teamwork