Evon Cox
Summary
Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.
Polite and professional call center representative successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Walgreens/Rite Aid Pharmacy
07.2021 - Current
- Verified prescription information and the dosage with the physicians and pharmacist
- Entered patient and prescription information into the pharmacy system to fill their order
- Audited and filed Rx hard copies
- Resolved clients inquiries and insurance claims with health care professionally via phone and email
- Maintained an inventory of over 1,000 medications
- Prepared prescriptions, labels, and calculating quantities while placing and expediting orders.
Call Center Representative
Bank of America
02.2017 - 07.2021
- Great representative with about 4 years of experience in call centers and banking service
- Adapt at handling a very high call volume while answer inbound calls in a timely and friendly manner
- Evaluate problems and complaints of the callers and provide proper solutions to them
- Respond to the needs of customers and provide service
- Taking calls from customers active listening and fulfilling their banking needs over the phone.
General Manager
Tropical Smoothie Cafe
11.2013 - 02.2017
- Responsibilities including Scheduling, Cash Handling, Inventory, Key Holder, Food Preparation & Truck ordering
- Complied with all company safety procedures, policies and regulations to promote safe working environment
- Trained and supervised team member to maximize performance and meet daily objectives
- Created budget while monitored inventory and labor, health and safety regulations
- Safely handled all monetary transactions including making deposits/drops and preparing necessary paperwork for company records
- Created, scheduled, and reviewed staffing levels to ensure that guest service, operational needs and financial objectives were met
Education
High school diploma -
Penn Foster High School
Accounting And Business Management
Penn Foster College
Scottsdale, AZ12.2025
Skills
- Pharmacy and Customer Records Management
- Data Entry
- Customer Relationship Management
- Supervision and leadership
- Microsoft Word
- Remote Office Availability
- Customer Relations
- Multitasking Abilities
Certification
Pharmacy Technician License, 07/01/22, Present
Timeline
Certified Pharmacy Technician
Walgreens/Rite Aid Pharmacy
07.2021 - Current
Call Center Representative
Bank of America
02.2017 - 07.2021
General Manager
Tropical Smoothie Cafe
11.2013 - 02.2017
High school diploma -
Penn Foster High School
Accounting And Business Management
Penn Foster College
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