Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Evon Felix

IT Support Professional
MARGATE,FL

Summary

Dedicated IT professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

15
15
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work History

IOS Technical Support Senior Advisor

Transcom
06.2020 - Current
  • Assisted clients in diagnosing technical issues with Apple computers, phones and other devices
  • Researched and provided solutions for these issues
  • Handled escalations from customers with advanced technical support issues

Consultation Agent –

Geek Squad
03.2018 - 06.2020
  • Maintained documentation and resources regarding problem resolution for reference in future instances.
  • Built rapport quickly and persuaded customers to buy without applying pressure.
  • Stayed up to date on software and hardware updates to optimize efficiency and productivity for management of clients.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.

Staff Writer/Editor

Lynn University
02.2016 - 06.2018
  • Managing a staff of 10 writers and making them accountable in writing one article a week for a national online publication with 30,000 page views a day
  • Responsible for keeping up with social media marketing analytics for these articles and meeting monthly goals for these analytics
  • Responsible for recruiting and retaining writers
  • Created informational copy and blog posts for company in [Type] industry.
  • Managed all aspects of content production for digital properties.
  • Wrote and submitted accurate, engaging and fact-checked stories.
  • Helped shape narrative on key issues through effective storytelling and knowledge of public opinion.

Freelance Graphic Designer

RTC Global Media
08.2013 - 05.2016
  • Designed website layouts, templates and unique branded looks.
  • Worked with clients to gather and define requirements, establish scopes and manage project milestones.
  • Completed in-depth product design tests using updated software tools.
  • Met with customers to present mockups and collect information for adjustments.

Webmaster/Web Developer

American Debt Counseling
12.2007 - 07.2013
  • Planned website development, converting mockups into usable web presence with HTML, JavaScript, CSS..
  • Provided front-end website development using WordPress, Hubspot and other editing software.
  • Discussed site and app requirements with clients to produce actionable development plans.
  • Engaged with clients to plan and optimize site issues and queries.
  • Oversaw technical issues and troubleshooting requests to resolve user problems.

Education

Bachelor of Fine Arts - Graphic Design

Florida Atlantic University
08.1995 - 06.2001

Skills

Hardware and software installation

Technical Analysis

Software applications

Certification

Certified in IOS and Mac OS software

Timeline

IOS Technical Support Senior Advisor

Transcom
06.2020 - Current

Consultation Agent –

Geek Squad
03.2018 - 06.2020

Staff Writer/Editor

Lynn University
02.2016 - 06.2018

Freelance Graphic Designer

RTC Global Media
08.2013 - 05.2016

Webmaster/Web Developer

American Debt Counseling
12.2007 - 07.2013

Bachelor of Fine Arts - Graphic Design

Florida Atlantic University
08.1995 - 06.2001
Evon FelixIT Support Professional