Evon Felix
IT Support Professional
MARGATE,FL
Summary
Dedicated IT professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
IOS Technical Support Senior Advisor
Transcom
06.2020 - Current
- Assisted clients in diagnosing technical issues with Apple computers, phones and other devices
- Researched and provided solutions for these issues
- Handled escalations from customers with advanced technical support issues
Consultation Agent –
Geek Squad
03.2018 - 06.2020
- Maintained documentation and resources regarding problem resolution for reference in future instances.
- Built rapport quickly and persuaded customers to buy without applying pressure.
- Stayed up to date on software and hardware updates to optimize efficiency and productivity for management of clients.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Staff Writer/Editor
Lynn University
02.2016 - 06.2018
- Managing a staff of 10 writers and making them accountable in writing one article a week for a national online publication with 30,000 page views a day
- Responsible for keeping up with social media marketing analytics for these articles and meeting monthly goals for these analytics
- Responsible for recruiting and retaining writers
- Created informational copy and blog posts for company in [Type] industry.
- Managed all aspects of content production for digital properties.
- Wrote and submitted accurate, engaging and fact-checked stories.
- Helped shape narrative on key issues through effective storytelling and knowledge of public opinion.
Freelance Graphic Designer
RTC Global Media
08.2013 - 05.2016
- Designed website layouts, templates and unique branded looks.
- Worked with clients to gather and define requirements, establish scopes and manage project milestones.
- Completed in-depth product design tests using updated software tools.
- Met with customers to present mockups and collect information for adjustments.
Webmaster/Web Developer
American Debt Counseling
12.2007 - 07.2013
- Planned website development, converting mockups into usable web presence with HTML, JavaScript, CSS..
- Provided front-end website development using WordPress, Hubspot and other editing software.
- Discussed site and app requirements with clients to produce actionable development plans.
- Engaged with clients to plan and optimize site issues and queries.
- Oversaw technical issues and troubleshooting requests to resolve user problems.
Education
Bachelor of Fine Arts - Graphic Design
Florida Atlantic University
08.1995 - 06.2001
Skills
Hardware and software installation
Technical Analysis
Software applications
Certification
Certified in IOS and Mac OS software
Timeline
IOS Technical Support Senior Advisor
Transcom
06.2020 - Current
Consultation Agent –
Geek Squad
03.2018 - 06.2020
Staff Writer/Editor
Lynn University
02.2016 - 06.2018
Freelance Graphic Designer
RTC Global Media
08.2013 - 05.2016
Webmaster/Web Developer
American Debt Counseling
12.2007 - 07.2013
Bachelor of Fine Arts - Graphic Design
Florida Atlantic University
08.1995 - 06.2001