Evon Mascarenhas

Maritime Transportation - Supply Chain Application

My role serves as both a member of the Regional Leadership Team and the high-performing Global Managed Services Functional Team. It holds primary responsibility for leading and managing the Regional Operational Hub and overseeing Global Principal Accounts tied to our region.

The role is accountable for the overall performance and service delivery of the Regional Hub, ensuring support for regional and global customers in alignment with the Group’s Key Account strategy, contractual obligations, and agreed KPIs. It also ensures full customer satisfaction while delivering profitable growth across the Houston Hub client portfolio.

The position plays a key role in driving business growth for ISS Americas through commercial and operational leadership. Additional responsibilities include supporting business development initiatives and leading or contributing to strategic projects across the Americas Region.

Full-time · 15 yrs 6 mosFull-time · 15 yrs 6 mosWilhelmsen Port ServicesWilhelmsen Port Services

• Aug 2020 - Dec 2023 · 3 yrs 5 mosAug 2020 to Dec 2023 · 3 yrs 5 mosFujairah Emirate, United Arab Emirates · On-siteFujairah Emirate, United Arab Emirates · On-siteShips Agency Operations Manager - Northern EmiratesShips Agency Operations Manager - Northern Emirates- Operations Management: Managing day to day cargo operations of various commodity types and Vessel & principals services. Supplier & Vendor Management, Service delivery process (SOP), KPIs, QHSSE Compliance (ISO Standards), Corrective & Preventive Action Process and Business reviews & Operational Performance Reviews (spot & periodical)
  - Financial Management: Reporting, Billing, Budgeting, Capital Investments
  - Sales & Marketing: Targeting new customer & business segments, Gathering market intelligence, further penetration in to existing customers' business, Value proposition.
  - P&L Accountability: Revenue Growth, Cost Management, Credit Assessment & Management and Supplier Negotiations.
  - Risk Management: Claims & Receivables.
  - Personnel Management: Staffing, Performance, Engagement
  - ESG Initiative & implementation of goals
  - Ships Spares Logistics & Warehouse Management: Efficient receiving process, putaway strategies, stock tracking, cycle counting & stocktaking, demand forecasting, optimized space utilization, logical layout, safety & compliance, order fulfillment, work force planning, training, KPIs, Access controls.

- P&L Accountability: Revenue Growth, Supplier Management, Cost Management.
- Operations Management: Managing day to day operations of all types of vessels calling for cargo operation and other services (mainly assisting our principals to monitor the performance of vessels operations at ports/terminals to raise, manage, process and administer efficient turnaround as per C/P and voyage expectations), Supplier Management, Corrective / Preventive Action Process, Operational Performance Reviews and QHSSE (as per ISO standards) & ESG implementation.
- Commercial: Strengthening Brand identity, Strategic targeting of new customer & business segments, Gathering market intelligence, further penetration in to existing customers' business, Value proposition. Periodical business reviews and Participating trade / business events.
- Financial Management: Budgeting & Forecasting, Pricing & Profitability Analysis, Compliance & Controls, Reporting, Billing, Capital Investments.
- Risk Management: Claims & Receivables.
- Personnel Management: Staffing, Performance, Engagement.

Main Achievements:
- Improved Return on Revenue from 19% in 2016 to 37% in 2019 (Revenue Growth and efficient & effective cost management)
- As Project Manager, winning the bid/tender of Marine Coordination Agent role at Freeport LNG Project.

Key responsibilities were to improve operational excellence by means of training staff standardized ships agency processes, meeting KPIs and coaching. This was reviewed periodically by internal audit to address any gaps in the system. Significant improvement in data quality and timely reporting to customers.

Areas of focus:
- Standard Operating Procedures (prepare & implementation)
- KPIs (Set & implementation)
- QHSSE (Implementation of industry standards and company policies)
- Business Review (spot & periodical)
- Operational Performance Reviews (spot & periodical)
- Internal Audit Criteria (set & implement)
- Supplier Audits
- System Usage (enhancements & training to improve usage)
- Customer Feedback (Process, System, Reporting and Sharing & Collaboration)

Main responsibilities include:
Hub Management, Customer Service and Commercial Support.

Roles covering performance assessment, targets and operational excellence including recruitment, budgeting, pricing, adherence to safety & regulatory requirements, process & systems training (operations & commercial teams) dispute resolution and customer interaction.

Customer penetration, portfolio management with Account Sales teams in order to drive port sales growth. Primary point of contact for strategic customers to provide them with product knowledge, process improvement and operational support.

Supporting the global ships agency team to improve efficiencies, i.e. developing a profitability calculation methodology per port call, implementing Standard Operating Procedures and KPI to measure performance.

Main achievements:
1. Draft and implement Standard Operating Procedures including KPIs to the global network.
2. Invention of a formula to study profitability and productivity using monthly P&L reports.

Team Lead in WSS 4Sea project to provide operational expertise in system assessment and future design of ships agency operations system. Managed a team of 12 experts from various areas of the business and responsible for team deliverables towards the steering group, business solution architect, lead workshops, resolve issues, mitigate risks while reviewing system design.

Responsible for day-to-day cargo operations at terminals, Ship-to-Ship Operations and other husbandry services & operational deliveries, including Ships spares logistics & transportation.
Heading divisions handling Liquid & Dry cargo operations, vessel services, dry docking (vessel repairs, conversions, new building), offshore services, cruise vessels, offshore projects (such as preparation of pipelaying vessels, cable laying vessels, submersible vessel operations, mega yachts), vessel emergency handling.

Primary POC for US Military and commercial customers reference cargo bookings and operational requirements.
Liaising with commercial and operational teams across Us East coast and Middle East.
Quality control of operations with agents in the region.
Reporting and document control for billing purposes towards US Govt.
Gathering market intel on competitors and generating sales leads.
Preparation of revenue calculations to review inducement calls vs transshipment options.

Assisting the Operations Manager in managerial tasks & responsibilities.
Handling liquid bulk operations (dirty & clean petroleum products, Lubricating Oil, Edible Oil, Molasses, Asphalt)
Husbandry Services including drydocking and ship repair / modifications.
Special Projects - Pipelaying ships, cable laying ships, mega yachts - logistical support / personnel movement.

Handling cargo operations of liquid bulk vessels in port and STS operation (dirty & clean petroleum products, Lubricating Oil, Edible Oil, Molasses, Asphalt).
Husbandry Services including drydocking and ship repair / modifications.
Boarding vessels alongside and anchorage to handle vessel & cargo clearance and cargo documentation.
Coordinating service deliveries from 24/7 support desk assisting vessel operators.