Evon Moody
Baltimore,MD
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Capable of using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Alorica/ United Healthcare
01.2022 - 08.2022
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Representative /Data Entry Operator
Prometric
07.2019 - 04.2021
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Processed customer service orders promptly to increase customer satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
- Trained new personnel regarding company operations, policies and services.
- Updated account information to maintain customer records.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Cross-trained and provided backup support for organizational leadership.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Customer Service Associate
Kmart
10.2015 - 10.2016
- Contributed to the enhancement of sales strategies by upselling relevant products or services during customer interactions.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained up-to-date knowledge of product and service changes.
Support Specialist (stocking)
JCPenny
10.2015 - 12.2015
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Maintained clean and organized stockroom by sweeping, mopping and removing empty boxes.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Created balanced pallets to support efficient and safe sales floor replenishment.
- Examined and inspected stock items for defects and reported damages to supervisor.
- Answered customer questions and provided detailed product information.
- Set up advertising displays and arranged merchandise on counters and tables to promote sales, boosting sales [Number]%.
- Organized merchandise on floor, priced items with scan gun and switched price tickets according to promotional sales and sale expiration dates.
- Completed floor replenishment to guarantee customer satisfaction and size availability.
Office Assitant
Bayview Medical Center
05.2014 - 09.2014
- Completed clerical tasks such as filing, copying, and distributing mail.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained and updated office records, both digital and physical.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Edited documents to keep company materials free of grammar errors.
- Input data into spreadsheets and databases.
Cashier
Walmart
05.2014 - 09.2014
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases and locate items.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Tallied cash drawer at beginning and end of each work shift.
- Performed cash, card and check transactions to complete customer purchases.
- Checked personal identifications during alcohol and tobacco sales.
- Used POS system to enter orders, process payments and issue receipts.
Education
GED -
Memorial Highschool
Tulsa, OKSkills
- Complaint resolution
- Data Collection
- Data Entry
- Paperwork Processing
- Call Management
- Scheduling
- Data Evaluation
- Customer Relations
- Conflict Resolution
- Call Center Operations
- Typing (WPM)
Timeline
Customer Service Representative
Alorica/ United Healthcare
01.2022 - 08.2022
Customer Service Representative /Data Entry Operator
Prometric
07.2019 - 04.2021
Customer Service Associate
Kmart
10.2015 - 10.2016
Support Specialist (stocking)
JCPenny
10.2015 - 12.2015
Office Assitant
Bayview Medical Center
05.2014 - 09.2014
Cashier
Walmart
05.2014 - 09.2014
GED -
Memorial Highschool
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