Evon Murphy Gilliam
Windsor
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Nutrition & Health Services Manager
Economic Improvement Council, Inc
09.2016 - Current
- Established an effective emergency response plan to ensure prompt action during critical situations while maintaining patient safety as a top priority.
- Evaluated staff performance regularly, providing constructive feedback for professional growth opportunities.
- Strengthened relationships with community partners, resulting in increased referrals for health services.
- Administered and monitored the nutrition program and promoted School Readiness
- Conducted yearly Sponsoring Organization reviews and kitchen checks
- Responsible for orientating, training, supervising, and providing technical assistance to Nutrition
staff in the areas of CACFP and Head Start - Responsible for meeting Civil Rights training requirements for all staff
- Completed and submitted claims to the fiscal department for reimbursement from CACFP
- Responsible for completing all bills for CACFP and maintaining all CACFP paperwork
- Responsible for ensuring that all CACFP paperwork is maintained at the administrative level and
center level - Prepared menus and requisitions for food
- Coordinated a Nutrition Committee with attendance of a nutrition consultant
- Keep abreast of updates on ECKLC in Health Services
- Attended local and out-of-area trainings and meeting
- Administered, coordinated and monitored the Health Services area according to Performance
- Administered, coordinated and monitored the Health Services area according to Performance Standards and State Regulations
- Orientated, trained, supervised, monitored and provided technical assistance to the Health Assistants in the areas of Medical and Oral Health and Child Safety.
- Ensured that Health Assistants received updates and on-going trainings in Health Services and Child Safety
- Conducted Probationary and Performance Evaluations for the Health Assistants
- Developed, written and revised Operating Policies and Procedures and Performance Standards Work Plans for Health and Safety services areas
- Conducted or ensured that staff are certified in First Aid/CPR, when needed
- Maintained comprehensive files at the Central Office on all enrolled children and ensure that classrooms received all required information for center files
- Ensured that parents received training on the policies and procedures of the Medical and Oral Health services and Safety for children, staff and families
- Ensured that parents are engaged in the
Standards and State Regulations - Orientated, trained, supervised, monitored and provided technical assistance to the Health
Assistants in the areas of Medical and Oral Health and Child Safety. - Ensured that Health Assistants received updates and on-going trainings in Health Services
and Child Safety - Conducted Probationary and Performance Evaluations for the Health Assistants
- Developed, wrote and revised Operating Policies and Procedures and Performance Standards
Work Plans for Health and Safety services areas - Ensured that staff are certified in First Aid/CPR, when needed
- Maintained comprehensive files at the Central Office on all enrolled children and ensured that classrooms received all required information for center files.
- Ensured that parents received training on the policies and procedures of the Medical and Oral Health services and Safety for children, staff and families
Center Manager
CADA Head Start / Early Head Start
03.2013 - 09.2016
- Oversaw a Head Start Center with 12 employees and 68 children
- Explained & ensured each employee adhered to state and federal mandates
- Conducted Monthly Staff Meetings & shared pertinent information
- Ensured workshops and trainings were being conducted
- Reviewed and suggested lesson plans as needed
- Ensured the Center is compliant with Sanitation and Fire Regulations
- Ensured child-staff ratio is maintained
- Formed Partnerships with various agencies to assist parents with goals
- Ensured several screenings for children were provided (vision, hearing, dental, speech) and explained the importance of preventive screenings
- Entered all medical/ health information into the PROMIS system
- Completed & submitted monthly reports
- Ensured that the facility, employee work and service levels were in compliance with company and industry standards.
- Facilitated community partnerships, leveraging local networks to enhance center's impact and visibility.
Tax Preparer
Jackson Hewitt Tax Preparer
01.2016 - 03.2016
- Prepared individuals income taxes during income tax season
- Answered questions related to taxes
- Imputed customer’s data in the tax program
- Communicated with customers via telephone regarding the status of their tax returns
- Maintained compliance by adhering to current tax laws and regulations.
- Provided quality services to customers
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
Call Agent
West At Home
11.2013 - 12.2014
- Answered calls in high volume areas
- Read scripts while providing quality customer service
- Entered client data into a database system
- Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.
- Mastered multiple software platforms to ensure seamless navigation during calls, improving overall productivity.
- Maintained high call quality standards by adhering to company guidelines and protocols.
- Handled escalated calls with professionalism, effectively de-escalating situations and finding resolutions.
Substitute Teacher
Bertie County Public Schools
09.2004 - 08.2009
- Adhered to lesson plans in the absence of the teacher
- Input information in the school’s database system
- Accepted homework assignments
- Provided assistance with classwork assignments
- Maintained and employed classroom management strategies
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Fostered positive classroom environment, managing student behavior and promoting respect.
- Followed lesson plans designed by absent teachers.
- Enforced school and class rules to maintain order in classroom.
Education
AAS Degree - Early Childhood Education
Roanoke Chowan Community College
Ahoskie, NC05.2004
BA Degree - Organizational Management
Ashford University
05.2010
Skills
- Patient safety
- Operations management
- Training and education
- Healthcare compliance
- Staff development
- Teamwork and collaboration
- Customer service
- Attention to detail
- Problem-solving abilities
- Time management
- Critical thinking
- Organizational skills
- Verbal and written communication
- Meal preparation
- Supervisory skills
- Allergen awareness
- Menu planning
- Delegating assignments and tasks
- Health and safety regulations
Certification
- CNP - Certified Notary Public
- Licensed CPR Instructor - current
Timeline
Nutrition & Health Services Manager
Economic Improvement Council, Inc
09.2016 - Current
Tax Preparer
Jackson Hewitt Tax Preparer
01.2016 - 03.2016
Call Agent
West At Home
11.2013 - 12.2014
Center Manager
CADA Head Start / Early Head Start
03.2013 - 09.2016
Substitute Teacher
Bertie County Public Schools
09.2004 - 08.2009
BA Degree - Organizational Management
Ashford University
AAS Degree - Early Childhood Education
Roanoke Chowan Community College
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