Evon McFerren
Administrative Assistant
New York,NY
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
New Member Coordinator
Harvard Club of New York City
New York, NY
11.2019 - 01.2020
- Handled all questions, information requests, and complaints regarding membership
- Provided tours of the club for new members and/or potential members
- Processed membership applications, renewals, and resignations
- Prepared membership materials including cards, vouchers, and welcome packages
- Maintained and updated membership records
- Assisted with member communication activities
- Collected data, tracking membership statistics, and preparing reports
- Coordinated with the accounting department to track membership revenue.
Administrative Assistant
National Action Network
New York, NY
07.2018 - 10.2019
- Provided administrative support for CEO, HR Controller, and board members
- Managed and update HR databases with different information such as new hires, terminations, sick leaves, warnings, vacation and days off
- Assisted HR Controller with processing received resumes and scheduling interviews through hiring process
- Designed organizational solutions for computer files; business, financial and household records; and physical spaces such as the corporate office
- Liaised between 20+ member staff, 100+ volunteers and the CEO of 100k+ member congregation; proactively resolved any membership issues and exercised tact, diplomacy and discretion in all written and verbal communications
- Typed up all contracts for clients and briefed them with the Controller
- Opened, sorted and distributed incoming correspondence via postal and/or email correspondence
- Assisted in resolving any administrative problems
- Prepared and modified documents including correspondence, reports, drafts, memos and financial invoices
- Maintained membership and partner payments by recording cash, checks, and credit card transactions
- Posted revenues by verifying and entering wire transactions and local deposits
- Protected the organization's value by keeping a very strict confidential mindset
- Answered phone inquiries, directed calls, and provided basic company information
- Performed clerical duties, took memos, maintained files, and organized documents; photocopy, fax, etc
- As needed
- Arranged schedule for CEO, Vice President, HR Controller and Executive Assistants
- Prepared information and research for executive and HR needs
- Purchased, tracked, and distributed office supplies for each department
- Maintained itineraries and executive correspondence for corporate office needs
- Kept track of all payments and expenditures, including payroll, purchase orders, invoices, statements, etc
- Paid invoices by verifying transaction information; scheduling and preparing disbursements; obtaining authorization of payment.
Sales Professional
Bloomingdale's
New York, NY
03.2018 - 07.2018
- Exhibited outstanding selling behaviors listening and responding to customer needs to deliver great customer service
- Withheld knowledge of current fashion trends to portray sufficient
- Built cultivating relationships with customers through personal interaction
- Developed repeat business to grow my personal sales utilizing my client book to maintain client files
- Met as well exceeded client and loyalty goals by exuding determination with personal sales
- Exuded product knowledge, understanding loyalist programs and benefits and sharing with clients
- Maintained complete floor coverage flexibility with styling and cross-selling abilities
- Operated in a flagship location handling fast-paced situations withholding multiple priorities.
Assistant Store Manager
Glamour Fashion Boutique
Detroit, MI
05.2016 - 02.2018
- Raised store performance within first 3 months by initiating new procedures, which became the standard practice of the division
- Organized multiple media appearances and fashion shows
- Developed strong relationships with vendors within the fashion environment and attended multiple trade shows in order to suggest and create new product.
- Defined, designed and implemented a creative visual merchandising strategy to drive up customer volume
- Stylist to individual clients
- Private meetings in store by appointment only
- Produced and marketed photos of clothing in print and online in a time efficient manner to move inventory quickly and efficiently as well as grow customer base and increase sales.
Sales Associate
Nordstrom
Troy, MI
02.2017 - 12.2017
- Personally assisted with redesigning sales floor layout, organized and oversaw merchandising, and maintained an outward appearance consistent with Nordstrom’s high-end image
- Worked closely and effectively with the department manager to build product knowledge and overall diligence to a successful career in Sales
- Provided excellent customer service and built a sizable portfolio of repeat clientele
- Assumed responsibility for merchandising the sales floor, increasing traffic and profitability
- Contributed to help manage the visual display of the products in accordance with Nordstrom visual standards and ensured store functionality
- Ensured my own achievement and store goals, enhancing and developing my own business drive on track to becoming a Pacesetter (Top-seller) within the company
- Discussed with clients gave advice on general and world trends in fashion and development in luxury markets, showing a passion for individual expression within fashion
- Built and strengthened relationships with customers
- Dealt with different nationalities and personalities making sure that customer experiences were top priority and nothing than the Nordstrom in-store experience.
Education
Associate - Liberal Arts
Borough of Manhattan Community College
02.2020 - Current
AA - Fashion Merchandising
Art Institute of Michigan
Skills
Administrative ExperienceOffice ManagerSales ExperienceClient relationsSchedulingAccounts PayableBilling
Scheduling and calendar management
Administrative oversight
Business planning
Event Coordination
Financial Management
Business Development
Project support
Strategic planning
Timeline
Associate - Liberal Arts
Borough of Manhattan Community College
02.2020 - Current
New Member Coordinator
Harvard Club of New York City
11.2019 - 01.2020
Administrative Assistant
National Action Network
07.2018 - 10.2019
Sales Professional
Bloomingdale's
03.2018 - 07.2018
Sales Associate
Nordstrom
02.2017 - 12.2017
Assistant Store Manager
Glamour Fashion Boutique
05.2016 - 02.2018
AA - Fashion Merchandising
Art Institute of Michigan