Evonna Lanzarin
Sugar Land,Texas
Summary
I am currently a student working toward a Bachelor's Degree in Psychology and seeking the opportunity to begin a career. Identifies and quickly closes any knowledge gaps to offer the employer and team value. I stay on top of demands in fast-paced environments by effectively using downtime for research and company reading to improve my status. Maintains organized, clean, and safe work areas with diligent attention to essential details.
Overview
18
18
years of professional experience
Work History
Customer Care Representative
Elevance Health
Houston, Texas
07.2023 - Current
- Premium payments, Reviewing Denial Claims, Changing members PCP and filing Grievances, and Appeals
- Communications via live chat and inbound calls, engaged in active listening with members, confirming and clarifying information to provide comprehensive support
- As part of communication achieved first call resolution for majority of member contacts using expert knowledge of services and internal systems
- Medicare Advantage
AR Specialist
Vibrant Care Rehabilitation
08.2022 - 04.2023
- Meeting deadlines consistently with routine billing and collections through timely manner
- Account reconciliations while researching and analyzing discrepancies in receivable accounts
- Balanced and reconciled discrepancies in financial records
- Perform extensive research, analyze, and provide resolutions to low-moderate inquiries within a reasonable amount of time
- Runs queries in EMR system to follow up on requested medical records
Production Specialist
Ontellus
10.2019 - 08.2022
- Uploads all patient records into the EMR system and Maintains records for all legal teams and insuring all Information is accurate per Hippa Guidelines
- Organizes and evaluates records for completeness and accuracy
- Requests medical records from Providers/Healthcare institutions, as well as send out medical records to Patients/Providers/Healthcare institutions
Patient Support Specialist
Rash Curtis and Associates
11.2017 - 06.2019
- Assisted patient's with care and payment arrangements for 5 different hospital locations along with Insurance Verification/portals
- Requests medical records from Providers/Healthcare institutions, as well as send out medical records to Patients/Providers/Healthcare institutions
- Organizes and evaluates records for completeness and accuracy
- Training and Supervising- Call Center
Education
Bachelor of Science - Psychology
Abiliene Christian University
Skills
- Customer Service
- Data Entry
- Scheduling and Time management
- Microsoft Office
- Records Management
- Excel
- Outlook
- Call center/chat
- Follow-Up Skills
- Epic
- Proficient working with spreadsheets and data entry
References
Vanessa Marquez, (832) 498-9719 Whitney Viaz, (707) 470-6767 Michael Meihls, (346) 314-8663
Timeline
Customer Care Representative
Elevance Health
07.2023 - Current
AR Specialist
Vibrant Care Rehabilitation
08.2022 - 04.2023
Production Specialist
Ontellus
10.2019 - 08.2022
Patient Support Specialist
Rash Curtis and Associates
11.2017 - 06.2019
Bachelor of Science - Psychology
Abiliene Christian University
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