Evonna McCoy
New York
Summary
Experienced in customer interactions, effective communication, and problem-solving. Utilizes active listening and empathy to address customer concerns. Maintains a calm and professional demeanor in high-pressure situations.
Overview
10
10
years of professional experience
Work History
Patient Rapid Response Center Agent
ENT and Allergy Associates
08.2022 - Current
- Promptly answered, screened, and processed all patient and telephone inquiries with strict adherence to confidentiality agreements policies, and procedures.
- Scheduled patient appointments.
- Collected and entered patient message information into the appropriate medical service software system, documented information correctly concisely and accurately.
- Referred patients to the appropriate department when necessary.
- Navigated through the company’s computer systems to gather patient information, make notes, schedule appointments, etc.
- Provided accurate valid, and complete information to callers.
- Successfully handled a high volume of incoming calls in a busy call center environment.
- Provided excellent customer service and resolved client inquiries efficiently and professionally.
- Demonstrated strong communication skills by effectively conveying complex information to callers.
- Managed multiple tasks simultaneously, including data entry and appointment scheduling.
- Adapted quickly to new technology and software to improve productivity and efficiently.
- Maintained accurate records of customer interactions and updated information in the CRM system.
- Exercised patience and empathy when dealing with challenging or upset customers.
Sales Ambassador
&Other Stories
12.2019 - 12.2020
- Utilized an organic customer service approach to create an easy and inspiring shopping experience for every customer.
- Provided detailed product knowledge of all &Other Stories merchandise to customers.
- Communicated with customers in-person and via phone.
- Handled customer transactions at the register and packaged purchases according to & Other Stories standards in a courteous and friendly manner.
- Trained new team members.
- Replenished all departments consistently throughout the day to ensure full inventory on the shop floor.
Assistant Manager
Lace Up, Inc.
01.2015 - 07.2019
- Registered UPC barcodes and style numbers in CSI inventory.
- Monitored productivity and efficiency of five sales associates in fast paced environment.
- Enforced store policies, rules and regulations regarding customer service, attendance and conduct.
- Managed all sales and customer service when escalated by associates.
- Reported any equipment problems to upper management for smooth operation of business.
- Interfaced with upper management in area of merchandising and buying new inventory.
- Provided motivation and team support to staff.
- Provided excellent customer service.
- Cashier support and reported any credit card fraud.
Lead Supervisor
Forever 21
04.2017 - 01.2018
- Manage retail staff, including cashiers and people working on the floor.
- Meet financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action.
- Help retail sales staff achieve sales targets.
- Evaluate on-the-job performance.
- Created displays of merchandise with mannequins.
- Superior knowledge of latest urban fashion trends.
- Customer service including returns/exchanges and complaints.
Education
Associates Degree - Fashion Design
Wood Tobé-Coburn School
NY06-2018
Skills
- Problem-solving skills
- Positive attitude
- Customer service and care
- Problem-solving
- Documenting information
- Customer complaint resolution
- Clear communication
- Ensuring customer satisfaction
- Service support
- Call management
- Polite communication skills
- Customer service
- Resolving customer issues
Timeline
Patient Rapid Response Center Agent
ENT and Allergy Associates
08.2022 - Current
Sales Ambassador
&Other Stories
12.2019 - 12.2020
Lead Supervisor
Forever 21
04.2017 - 01.2018
Assistant Manager
Lace Up, Inc.
01.2015 - 07.2019
Associates Degree - Fashion Design
Wood Tobé-Coburn School
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