Evonne Cutts
Dallas,TX
Summary
Results-driven Leader with a proven track record in optimizing processes, enhancing customer experiences, and leading high-performing teams. Skilled in client onboarding, compliance, and revenue recovery, driving efficiency and business growth. Adept at mentoring teams, streamlining operations, and implementing strategies that improve service quality, retention, and overall performance.
Overview
12
12
years of professional experience
Work History
Operations Manager
Aarons
01.2021 - Current
- Led customer service initiatives, implementing strategies that improved client satisfaction, retention, and overall service quality.
- Managed daily business operations, ensuring seamless coordination between customer support, administration, and logistics.
- Trained and mentored teams to enhance service delivery, streamline issue resolution, and improve response times.
- Developed and optimized processes to enhance customer interactions, reduce service delays, and boost operational efficiency.
Customer Experience & Revenue Recovery Manager
American Express, AMEX
08.2016 - 01.2021
- Mentored and trained a high-performing team of 30 employees, driving operational excellence and service efficiency.
- Developed and implemented customer service strategies that improved response times and elevated the client experience.
- Expertly handled complex customer concerns, ensuring seamless resolutions that strengthened satisfaction and loyalty.
- Provided key administrative and strategic support to the financial director, contributing to business growth and operational success.
Client Services & Onboarding Support
Goldman Sachs
05.2013 - 08.2016
- Facilitated client onboarding while ensuring compliance with regulatory requirements and internal policies to provide a seamless and efficient experience.
- Served as a primary point of contact for client inquiries, addressing account issues and executing transactions with accuracy and discretion.
- Collaborated with cross-functional teams to enhance onboarding workflows, mitigate operational risks, and improve client service processes.
- Maintained meticulous records of client interactions, trade activities, and account updates while leveraging data insights to drive process improvements.
Education
Master of Arts - Business Administration
Southern Methodist University
Dallas, TXBachelor of Science - Psychology
Texas Woman's University
Denton, TXSkills
- Process Optimization
- Strategic Planning
- Cross-Functional Leadership
- Customer Experience Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Operations Manager
Aarons
01.2021 - Current
Customer Experience & Revenue Recovery Manager
American Express, AMEX
08.2016 - 01.2021
Client Services & Onboarding Support
Goldman Sachs
05.2013 - 08.2016
Master of Arts - Business Administration
Southern Methodist University
Bachelor of Science - Psychology
Texas Woman's University
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