Evonne Sefo
Long Beach,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Direct Support Professional
Redwood Family Care Network
La Puente, California
08.2023 - Current
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Facilitated social interactions between participants and their peers in the community.
- Accompanied individuals on outings to promote independence and integration into the community.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Collaborated with other staff members to develop individualized service plans for each participant.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Provided guidance and support to ensure safety of individuals served.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
Customer Service Representative
Nations Benefits
Costa Mesa, California
11.2022 - 05.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
Lynwood High School
Lynwood, CA06-2022
Skills
- Direct Patient Care
- Client documentation
- Behavior redirection
- Medication Administration
- Goal Setting
- Client Support
- Client safety and first aid
- Inbound and Outbound Calling
- Data Entry
- Active Listening
- Customer Service
- Positive and professional
Timeline
Direct Support Professional
Redwood Family Care Network
08.2023 - Current
Customer Service Representative
Nations Benefits
11.2022 - 05.2023
High School Diploma -
Lynwood High School