Evonne M. Quiles
New York
Summary
Enthusiastic Program Supervisor with five years of experience. Highly effective at supervising and training staff to accomplish program objectives. Proactive with an upbeat and positive attitude who is passionate about serving families in the community offering non-judgmental, strength based support.
Overview
21
21
years of professional experience
Work History
Program Supervisor
Morris Heights Health Center
07.2018 - Current
- Enhanced team productivity through effective delegation, task prioritization, and clear communication.
- Reduced employee turnover rate by fostering a positive work environment and providing opportunities for professional growth.
- Developed strong relationships with community partners to secure resources and support for various programs.
- Improved customer satisfaction ratings by identifying areas of improvement and implementing necessary changes in service.
- Oversaw staff training and development, ensuring employees were equipped with the skills needed to excel in their roles.
- Demonstrated strong leadership skills under challenging circumstances, effectively managing team dynamics during periods of transition or high-stress environments.
- Coached team members on productivity strategies to accomplish challenging goals.
- Analyzed program data by tracking and reporting program outcomes to identify areas of improvement.
- Conducted community workshops to promote different programs and educate public on available services.
Family Support Worker/Family Assessment Worker
Healthy Families Morris Heights
10.2015 - 01.2018
- Promoted and built on nurturing parenting skills, positive discipline techniques, and family stress reduction
- Assisted in interviewing, and training of new Family Support Workers and Supervisors
- Provided new staff with an in-depth knowledge of their role
- Conducted and arranged for family and child assessments during a home visit or at the program office
- Provided documentation descriptions on observations of parent-child interactions and demonstrated using specific communication techniques required by program model
- Maintained accurate and complete documentation and filing for family records
- Assisted families in improving their skills to optimize the home environment, family support system, increasing family’s ability to problem-solve, advocating, referring to community resources
- Provided crisis intervention when needed
- Engaged in participation of outreach, and screenings.
Office Assistant
Bed Bath and Beyond
06.2015 - 10.2015
- Answered six-line phone systems and directed calls as required
- Designed and maintained storage systems in the office
- Assisted Human Resources with sorting and collating resumes
- Trained floor and office personnel on daily store operations
- Responsibility of the preparation and processing of biweekly payroll for employees; reviewed and ensured sheets accuracy of approved time
- Handled the administration of the electronic timekeeping system, monitor submissions of approved timesheets.
Sales Associate/ Supervisor
Sprint Wireless
06.2005 - 01.2013
- Delivered expert knowledge of wireless and mobility to match our product and service solutions to our customers' inquiries
- Provided unrivaled total sales solution and services to customer regarding their wireless/mobility needs that includes selling the value for Sprint's devices, accessories and service plans, maximizing customer connections, saving the customer money, personalizing the customer experience, protecting their investment
- Recognized for enhanced outstanding store experience to clients that improves customer loyalty and strengthens the Sprint Brand
- Exceeded key performance objectives that include sales and customer satisfaction goals
- Processed and ensured accurate customer account set-up so they are ready to use when leaving the store
- Identified the right solutions to customer billing, technical and or account issues
- Complied with all operational policies and procedures including the Sprint Code of Conduct
- Promoted innovation and team motivation to deliver unparalleled customer experience
- Provided excellent customer service.
Cashier
Gap Inc
02.2003 - 08.2003
- Completed all cashier-required transactions with accuracy and efficiency
- Offered the Gap Credit Card to all customers and facilitated credit checks and approval accordingly
- Completed all components of cashier training programs
- Ensured data integrity procedures are followed
- Provided register/cashier training to team as needed
- Handled customer situations in compliance with Policy and Procedures
- Maximized opportunities at the cash-wrap to improve customer loyalty
- Performed opening and closing register procedures
- Provided exceptional customer service and assistance
- Processed returns and exchanges
- Educated customer on store policies and procedures for optimum service
- Delivered fast and reliable service to meet customers’ expectations.
Education
Associate - applied science, Human Services
Technical Career Institute
New York, NY08.2014
Skills
- Knowledgeable in Microsoft Word, Excel, and Power Point
- Effective leader with great communication skills and emotional intelligence
- Self-motivating individual that can work alone or in groups
- Reliable and discreet in handling and processing confidential information
- Staff Training
Timeline
Program Supervisor
Morris Heights Health Center
07.2018 - Current
Family Support Worker/Family Assessment Worker
Healthy Families Morris Heights
10.2015 - 01.2018
Office Assistant
Bed Bath and Beyond
06.2015 - 10.2015
Sales Associate/ Supervisor
Sprint Wireless
06.2005 - 01.2013
Cashier
Gap Inc
02.2003 - 08.2003
Associate - applied science, Human Services
Technical Career Institute
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