Hi, I’m
Evony Carbajal
Carson,CA
Summary
Versatile and dynamic professional with a proven track record at World Market, excelling in customer service and problem-solving. Skilled in fostering teamwork and collaboration, I significantly enhanced customer satisfaction and efficiency. My adeptness at conflict resolution and strong communication skills have consistently improved client retention and team productivity. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
12
years of professional experience
Work History
World Market
Sales Associate
09.2019 - Current
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Monitored customers for signs of security concerns and escalated issues to management.
Cambria Care Center
Patient Care Taker
03.2019 - 06.2022
Job overview
- Assisted in the coordination of patient care by scheduling appointments, managing transportation, and ensuring timely follow-up visits.
- Provided emotional support to patients and their families during difficult times, fostering strong relationships built on trust and empathy.
- Promoted optimal nutrition by preparing meals according to individual dietary requirements and preferences.
- Contributed to a positive clinical environment through effective teamwork, clear communication, and a commitment to continuous learning.
- Demonstrated strong problem-solving skills, adapting to unforeseen challenges and finding innovative solutions to meet patient needs.
- Enhanced the overall patient experience by anticipating needs, offering assistance proactively, and addressing concerns promptly.
- Assisted patients with daily living activities for improved quality of life and increased independence.
- Maintained a clean, safe, and comfortable environment for patients, contributing to their overall wellbeing.
- Prevented complications from chronic illnesses through regular monitoring of symptoms and timely intervention when needed.
- Supported patients with mobility challenges through physical assistance and proper use of adaptive equipment.
- Reduced hospital readmissions through proactive follow-up care, ensuring that patients received the necessary support after discharge.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored clients' overall health and well-being and noted significant changes.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Completed regular check-ins and progress report for each client.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Maintained entire family's schedule and organized events.
Dolores Street Elementary School
Security Supervisor
09.2012 - 05.2021
Job overview
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Monitored and approved access control systems for accessibility to authorized personnel.
- Reduced incidents of theft and vandalism by closely monitoring surveillance systems and coordinating with law enforcement.
- Conducted regular security audits, significantly improving safety and security protocols within facility.
- Increased security awareness among staff with comprehensive training sessions.
- Enhanced team's response time to security incidents by implementing streamlined communication protocol.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
Extended Stay America
Laundry Supervisor
05.2015 - 09.2019
Job overview
- Developed comprehensive training program for new hires, resulting in faster integration into the team.
- Analyzed daily workload requirements and adjusted staffing levels accordingly leading to maximized efficiency.
- Ensured all employees adhered strictly to company policies regarding health, safety and hygiene standards within the workplace.
- Increased team productivity through effective delegation and supervision of tasks.
- Improved laundry efficiency by implementing new sorting and folding techniques.
- Implemented inventory management system to ensure adequate supply of cleaning materials and equipment.
- Boosted employee morale by fostering a positive work environment conducive to open communication and teamwork.
- Mentored new employees in proper laundry procedures, leading to increased overall performance levels.
- Performed routine maintenance checks on laundry equipment, minimizing downtime due to malfunctions or repairs needed.
- Managed laundry sorting, washing, drying, and ironing.
- Worked with front desk to respond promptly to all guest requests.
Education
Marinello School of Beauty Burbank, CA
Cosmetology from Aesthetician
06.2010
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Reliable and punctual
- Goal-Oriented
- Exceptional customer service
- Excellent people skills
- Outgoing Personality
- Strong Communication and Interpersonal Skills
- Organization
- Stocking and Receiving
- Conflict Resolution
- Store Opening and Closing
- Complex Problem-Solving
- Building rapport
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Business Development - Initiated new sales display tactics which resulted in 12% revenue growth within a year.
- Design - Responsible for creative designs for prominent performances and displays.
- Documented and resolved theft which led to higher security protocols.
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
HybridRemoteOn-SiteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPaid time offStock Options / Equity / Profit Sharing401k matchWork from home optionHealthcare benefitsPaid sick leavePersonal development programs4-day work weekTimeline
Sales Associate
World Market
09.2019 - Current
Patient Care Taker
Cambria Care Center
03.2019 - 06.2022
Laundry Supervisor
Extended Stay America
05.2015 - 09.2019
Security Supervisor
Dolores Street Elementary School
09.2012 - 05.2021
Marinello School of Beauty
Cosmetology from Aesthetician
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