Years of professional customer experience.
Hi, I’m
Evony Carbajal
Carson,CA
Summary
Goal-oriented team manager dedicated to meeting team performance objectives and achieving set targets. Offering 5 years of extensive leadership experience in hospitality and over 15 years in customer experience. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management, leadership abilities and willingness to learn.
Overview
20
Work History
World Market
Sales Associate
09.2019 - Current
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Monitored customers for signs of security concerns and escalated issues to management.
Cambria Care Center
Patient Care Taker
03.2019 - 06.2022
Job overview
- Provided emotional support to patients and their families during difficult times, fostering strong relationships built on trust and empathy.
- Promoted optimal nutrition by preparing meals according to individual dietary requirements and preferences.
- Enhanced the overall patient experience by anticipating needs, offering assistance proactively, and addressing concerns promptly.
- Assisted patients with daily living activities for improved quality of life and increased independence.
- Maintained a clean, safe, and comfortable environment for patients, contributing to their overall wellbeing.
- Prevented complications from chronic illnesses through regular monitoring of symptoms and timely intervention when needed.
- Supported patients with mobility challenges through physical assistance and proper use of adaptive equipment.
- Reduced hospital readmissions through proactive follow-up care, ensuring that patients received the necessary support after discharge.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Extended Stay America
Laundry Supervisor
09.2016 - 01.2021
Job overview
- Analyzed daily workload requirements and adjusted staffing levels accordingly leading to maximized efficiency.
- Improved laundry efficiency by implementing new sorting and folding techniques.
- Implemented inventory management system to ensure adequate supply of cleaning materials and equipment.
- Boosted employee morale by fostering a positive work environment conducive to open communication and teamwork.
- Mentored new employees in proper laundry procedures, leading to increased overall performance levels.
- Performed routine maintenance checks on laundry equipment, minimizing downtime due to malfunctions or repairs needed.
- Managed laundry sorting, washing, drying, and ironing.
- Worked with front desk to respond promptly to all guest requests.
Education
Marinello School of Beauty Burbank, CA
Cosmetology from Aesthetician
06.2010
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Reliable and punctual
- Goal-Oriented
- Exceptional customer service
- Excellent people skills
- Outgoing Personality
- Strong Communication and Interpersonal Skills
- Organization
- Stocking and Receiving
- Conflict Resolution
- Store Opening and Closing
- Complex Problem-Solving
- Building rapport
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Business Development - Initiated new sales display tactics which resulted in 12% revenue growth within a year.
- Design - Responsible for creative designs for prominent performances and displays.
- Documented and resolved theft which led to higher security protocols.
Work Preference
Work Type
Full TimePart TimeContract WorkLocation Preference
HybridRemoteOn-SiteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPaid time offStock Options / Equity / Profit Sharing401k matchWork from home optionHealthcare benefitsPaid sick leavePersonal development programs4-day work weekTimeline
Sales Associate
World Market
09.2019 - Current
Patient Care Taker
Cambria Care Center
03.2019 - 06.2022
Laundry Supervisor
Extended Stay America
09.2016 - 01.2021
Marinello School of Beauty
Cosmetology from Aesthetician
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