Evony Harris
Chattanooga,TN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Supervisor of Operations
Comprehensive Logistics Inc.
Chattanooga, TN
06.2023 - Current
- Monitored employee productivity levels to identify areas for improvement or additional resources needed.
- Provided training and guidance to team members on operational procedures and best practices.
- Guided employees in handling difficult or complex problems.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
Team Lead
Comprehensive Logistics Inc.
Chattanooga, TN
08.2022 - Current
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Delegated daily tasks to team members to optimize group productivity.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Monitored team progress and enforced deadlines.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Monitored team performance against targets, taking corrective action where necessary.
- Motivated staff through positive reinforcement techniques.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Created detailed reports on team activities as requested by management.
- Collaborated with management team to implement new work procedures or policies.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
- Rotated through series of different stations based on team needs.
- Documented production levels and materials used to keep management informed.
- Offered training and support to keep team members motivated and working toward objectives.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
Tugger Driver
Comprehensive Logistics Inc.
Chattanooga, TN
05.2022 - Current
- Provided customer service by responding quickly to requests for material handling services.
- Transported hazardous materials in accordance with safety protocols outlined by the company.
- Reported any incidents or accidents involving the tugger promptly to supervisors.
- Made necessary adjustments to route based on changes in production schedule.
- Followed established procedures for navigating the facility safely and efficiently.
- Adhered to company policies and procedures related to tugger operation at all times.
Manager
Popeyes Louisiana Kitchen
Chattanooga
09.2017 - Current
- Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities
- Monitor food preparation methods, portion sizes, and garnishing and presented in an acceptable manner
- Count money and make bank deposits
- Investigate and resolve complaints regarding food quality, service, or accommodations
- Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation
- Schedule and receive food beverage deliveries, checking delivery contents to verify product quality and quantity
- Schedule staff hours and assign duties
- Establish standards for personnel performance and customer service
- Perform some food preparation or service task such as cooking, clearing tables, and serving food and drinks when necessary
- Review work procedures and operational problems to determine ways to improve service, performance, or safety.
Shift manager
Chattanooga
11.2015 - 09.2017
Front-end Supervisor
Food City
Chattanooga
06.2011 - 11.2016
- Use computers for various applications, such as database management or word processing
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced
- Create, maintain, and enter information into databases
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
- Complete forms in accordance with company procedures
- Provide services to customers, such as order placement or account information
- Conduct searches to find needed information, using such sources as the Internet
- Establish work procedures or schedules and keep track of the daily work of clerical staff
- Train and assist staff with computer usage.
Customer Service Supervisor
Walmart Supercenter
- Resolve customer complaints
- Train employees, and evaluate their performance
- Issue and cash money orders, sending and receiving money
- Listen to and resolve customer complaints regarding service, products, or personnel
- Pulling all money out of tills
- Organize and supervise activities such as making sure staff is on task
- Stocking and making sure product is out.
Education
GED -
The Howard School
GED -
Chattanooga State
Timeline
Supervisor of Operations
Comprehensive Logistics Inc.
06.2023 - Current
Team Lead
Comprehensive Logistics Inc.
08.2022 - Current
Tugger Driver
Comprehensive Logistics Inc.
05.2022 - Current
Manager
Popeyes Louisiana Kitchen
09.2017 - Current
Shift manager
11.2015 - 09.2017
Front-end Supervisor
Food City
06.2011 - 11.2016
Customer Service Supervisor
Walmart Supercenter
GED -
The Howard School
GED -
Chattanooga State
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