Evoyal Proctor
Washington,DC
Summary
Customer-oriented General Manager with over 10 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
11
11
years of professional experience
1
1
Certification
Work History
General Manager
Staples
12.2021 - Current
- Increase overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Develop and execute strategic plans for business growth and expansion, resulting in increased market share.
- Manage a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Drive the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Maximize efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drive year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Reduce operational risks while organizing data to forecast performance trends.
- Mitigate business risks by working closely with staff members and assessing performance.
- Observe each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Improved system efficiency by diagnosing and resolving technical issues promptly.
- Enhanced customer satisfaction with timely resolution of complex technical problems.
- Delivered high-quality technical support to customers, building strong relationships and fostering loyalty.
Sales Manager
Staples
10.2017 - 12.2021
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Store Manager
Stride Rite
12.2015 - 05.2017
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Store Manager
Finish Line
07.2013 - 12.2015
- Completed all point of sale opening and closing procedures, including counting contents of cash register.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Education
GED -
Catholic Charities
Washington, DCNo Degree - Information Technology
Hope Project DC
Washington, DCSkills
- P&L Management
- Business Development
- Employee Scheduling
- Training and Development
- Performance Improvement
- Risk Management
- Leadership and Team Building
- Predictive and Preventive Maintenance
- Sales and Marketing
- Verbal and written communication
- Hardware Troubleshooting
- Troubleshooting and Diagnostics
- System Configuration
- Hardware and Software Installation
- Hardware and Software Configuration
- Network Troubleshooting
Certification
Comptia A+
Comptia Security +
Timeline
General Manager
Staples
12.2021 - Current
Sales Manager
Staples
10.2017 - 12.2021
Store Manager
Stride Rite
12.2015 - 05.2017
Store Manager
Finish Line
07.2013 - 12.2015
GED -
Catholic Charities
No Degree - Information Technology
Hope Project DC
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