Summary
Overview
Work History
Education
Skills
Websites
Additional Qualifications
Languages
Timeline
Generic

Evridiki Epainetos Hsu

Gilroy

Summary

Highly organized and detail-oriented Administrative Professional with a strong background in project coordination, client relationship management, and operational efficiency. Skilled in multitasking, managing schedules, and streamlining processes to improve team productivity. Adept at maintaining confidentiality, communicating effectively, and providing exceptional support to executives and teams.

Overview

17
17
years of professional experience

Work History

Cake Artist and Founder

Bake & Bake
01.2017 - Current
  • Designed and executed over 875 custom cakes for weddings, birthdays, and special events, showcasing advanced decorating skills and creativity
  • Consulted with clients to understand their vision, providing sketches and design options to match their themes and preferences
  • Maintained a clean and organized workspace while adhering to strict food safety and hygiene standards
  • Managed all aspects of the business, including order scheduling, inventory management, and customer relations
  • Utilized social media platforms to promote cake designs, resulting in increased customer engagement and a loyal client base

Customer Service Manager

mGage (owned by Blackstone Group Inc.)
05.2014 - 06.2016
  • Provided exceptional service to clients, ensuring satisfaction with products and services
  • Strengthened relationships with customers through effective communication and problem resolution, a skill now applied to consulting with cake clients
  • Managed multiple client accounts and deadlines, demonstrating strong organizational skills and attention to detail

Project Manager

Philips
12.2011 - 05.2014
  • Coordinated and managed complex projects, ensuring successful delivery within strict timeframes
  • Gained experience in managing workflows and troubleshooting, skills effectively transferred to managing multiple cake orders simultaneously

CRM and Operations Manager

Plaisio Computers
10.2007 - 12.2011
  • Created and launched a new marketing program which acquired 4700 customers over a 12 month period
  • Maintained the master book of sales for VP of Sales
  • Developed target customer pipeline working directly with 25 Sales Managers
  • Proposed new pricing model which decreased sales cycle from 6 months to 2 months
  • Investigated and resolved ~250 incidents on average monthly

Education

B.S. - Biomedical Sciences

International Hellenic University

Skills

  • Exceptional Attention to Detail
  • Creativity
  • Time Management
  • Problem-Solving
  • Client Communication
  • Order Coordination
  • Social Media Marketing
  • Branding and Customer Outreach
  • Business Operations
  • Office Administration
  • Calendar and Schedule Management
  • Email and Correspondence Handling
  • Customer Relationship Management (CRM)
  • Data Entry and Reporting
  • Meeting Coordination• Problem-Solving
  • Process Improvement
  • Event Planning
  • Time Management
  • Effective Communication
  • Team Collaboration
  • Conflict Resolution
  • Active Listening
  • Microsoft Office Suite
  • SAP
  • Learning Management Systems
  • Social Media Management

Additional Qualifications

Proficient in leveraging social media for marketing and customer outreach

Languages

Greek
Native or Bilingual
English
Native or Bilingual

Timeline

Cake Artist and Founder

Bake & Bake
01.2017 - Current

Customer Service Manager

mGage (owned by Blackstone Group Inc.)
05.2014 - 06.2016

Project Manager

Philips
12.2011 - 05.2014

CRM and Operations Manager

Plaisio Computers
10.2007 - 12.2011

B.S. - Biomedical Sciences

International Hellenic University

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Evridiki Epainetos Hsu