Evvren Collins
Tucson
Summary
Dynamic and results-driven professional with extensive experience at Circle K, excelling in customer service and team leadership. Proven track record in enhancing customer satisfaction and increasing sales through effective merchandising strategies. Skilled in money handling and conflict resolution, fostering a collaborative work environment that drives business growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager
Circle K
01.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Increased sales through effective merchandising strategies and targeted promotions.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Crew Member
McDonald’s
01.2020 - 01.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
Certificate - A&P “ Airframe & Powerplant
Pima Community College
Tucson, AZ10.2025
Certificate - NDT “ Non Destructive Testing”
Pima Community College
Tucson, AZ07.2024
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Team motivation
- Task delegation
- Goal setting
- Conflict resolution
- Team building
- Sales strategies
Certification
Electromagnetic Testing (ET), Liquid Penetrant Testing (PT), Magnetic Particle Testing (MT), Radiographic Testing (RT), Ultrasonic Testing (UT), and Visual Testing (VT). I have also taken my Generals for my A&P license.
Timeline
Assistant Manager
Circle K
01.2022 - Current
Crew Member
McDonald’s
01.2020 - 01.2021
Certificate - A&P “ Airframe & Powerplant
Pima Community College
Certificate - NDT “ Non Destructive Testing”
Pima Community College
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