Evy Falgoust
Thibodaux,Louisiana
Summary
Dedicated Certified Medical Assistant with a track record of enhancing patient care and streamlining clinical operations at The Center for Pediatrics and Adolescents. Expert in EMR/EHR and known for exceptional organizational skills, significantly improving workflow efficiency. Demonstrated ability to foster patient cooperation and satisfaction through effective communication and compassionate care.
Overview
10
10
years of professional experience
Work History
Certified Medical Assistant
The Center for Pediatrics and Adolescents
10.2019 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Taught patients about medications, procedures, and care plan instructions.
- Prepared and administered medications to alleviate patient symptoms.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
- Implemented improvements in workflow processes that led to increased productivity amongst staff members.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
Historical Interpreter
Oak Alley Plantation
07.2014 - 07.2019
- Fostered a positive learning atmosphere by encouraging visitors to ask questions during interpretive programs.
- Collaborated with fellow interpreters, sharing knowledge and expertise to improve overall performance and visitor satisfaction.
- Enhanced visitor experience by creating engaging and informative historical presentations.
- Assisted in training new interpreters, providing guidance on effective presentation techniques and historical knowledge.
- Developed interactive activities for visitors to better understand the historical context of the site.
- Ensured accurate representation of history through strict adherence to approved scripts during performances.
- Maintained a clean and organized work environment, ensuring a safe and enjoyable experience for all guests.
- Managed inventory of supplies necessary for daily operations, maintaining adequate stock levels to avoid disruptions in programming or guest experience.
- Received consistent positive feedback from visitors regarding interpretive program quality, indicating high levels of engagement throughout tours or exhibits.
- Supported marketing efforts by participating in promotional events, increasing public awareness of the historic site''s offerings.
Education
Certified Medical Assistant - Medical Care
Fletcher Technical Community College
1407 LA-311, Schriever, LA 7039505.2019
Skills
Medical billing and coding
Electronic health records
Patient Assessments
Phlebotomy
Simple dressings
CPR
Lab equipment operation
Patient Scheduling
Emergency procedures understanding
Laboratory maintenance
EMR / EHR
Timeline
Certified Medical Assistant
The Center for Pediatrics and Adolescents
10.2019 - Current
Historical Interpreter
Oak Alley Plantation
07.2014 - 07.2019
Certified Medical Assistant - Medical Care
Fletcher Technical Community College
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