Evy Gonzalez

Assisted Property Manager in handling rent collection and accounting entries in OneSite. Prepared and disseminated written notifications for all residents concerning upcoming unit inspections, water shut-offs, resident meetings, and any critical advisory that needed to be disclosed. Assisted in maintaining property by enforcing occupancy rules, assisted in inspecting units, and provided input on plans for renovations for the building. Coordinated resident appreciation events. Ability to communicate effectively with property owners, vendors, and residents. Strong negotiating and interpersonal skills for handling conflict resolution. Familiarity with applicable local, state, and federal laws and regulations. High level of organization and attention to detail.

Completed administrative tasks including job lot billing to customers, scanning/faxing orders and quotations, and providing proof of delivery (POD) as required. Processed customer credits and deductions and investigated/tracked their causes; investigated and resolved LIV workflows and coordinated the generation and clearing of daily/weekly/monthly reports. Participated in Quality Improvement Teams to limit rework, streamline administrative functions, and enhance the service effort within the location. Keyed and approved daily transactions including but not limited to returns to suppliers, returns from customers, miscellaneous billings, and credits. Responsible for renewing daily expiring customer’s resale certificates to ensure all laws and regulations were being met according to their purchases and state they were based out of. Prepared and organized monthly training to all Customer Service Reps in our Call Center to educate them on our resale certificate protocol. Participated in annual inventory and closing work, as directed. Reviewed and approved reports by company instructions; suggested and implemented appropriate corrective actions.

Interviewed, tested, and scheduled applicants for recruiters. Gave full customer service to applicants coming into the office as far as availability of positions and their requirements in person and by phone Managed to keep a productive workflow assuring efficient work operations in a hectic and demanding atmosphere. Accumulated, monitored, and maintained critical and time-sensitive data in a regional electronic repository for Management review. Oversaw a wide variety of administrative functions, supporting all information-management processes. Processed payroll for a staff of 83 employees.

Prepared purchase orders by verifying specifications of frozen goods requested and pricing, while obtaining recommendations from suppliers Secured approval from the requisitioning department. Managed purchase orders by forwarding orders to suppliers and monitoring and expediting orders. Researched vendors to get the best price, submitted purchase orders to their distribution center, and handled the invoicing process. This required vendor management and data entry skills, keeping track of every order and payment. Reconciled all purchase orders at the end of the day.

Processed 300-500 transactions daily involving check/cash deposits, withdrawals, transfers, account inquiries, or opening new accounts. Assisted Operational Supervisor in ordering money, dual vault checks, training and overseeing new employees, and authorizing teller transactions with amount limitations. Opened and processed checking, savings, business, and/or benevolent accounts for new or existing customers. Gave utter and genuine customer service to members with questions or grievances to make them feel comfortable and satisfied.