Evylynn Maynes
West Covina,CA
Summary
I'm a passionate professional, hoping to excel in sales. I pride myself on my ability to deliver phenomenal customer service while increasing sale conversion rates. Excellent interpersonal, communication and relationship-building skills. Listening attentively, communicating persuasively and following through diligently. Proven leader in the beauty and retail sectors, notably at AP Beauty, where I spearheaded operations and marketing strategies, boosting revenue and customer retention. Expert in sales strategy development and client relations, I excel in creating exceptional customer experiences and staff training. My approach combines innovative sales techniques with a keen focus on financial management and customer service excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Salon Owner/Operator
AP Beauty
04.2020 - Current
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Increased customer retention through exceptional service and consistent follow-up communication.
- Maintained accurate financial records by tracking expenses, managing budgets, and analyzing sales data for informed decision-making purposes.
- Implemented a reward system for employee performance, motivating staff to continually strive for excellence.
- Coached employees on best practices in hair styling, coloring techniques, and other beauty treatments for professional growth.
- Implemented targeted marketing strategies that attracted new clients and increased overall revenue.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Trained and motivated employees to perform daily business functions.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Learned and remained updated on statutory requirements and regulations.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Conducted regular competitor analysis to stay ahead of market trends as well as continually refining services offered in response.
- Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
- Launched successful social media campaigns that increased brand visibility online while driving traffic to the salon.
- Developed strong relationships with vendors, negotiating favorable pricing for salon products and supplies.
Mobile Sales Representative
T-Mobile
03.2020 - 06.2021
- Provide exceptional customer service to individuals visiting the Wireless Vision store, including greeting customers, answering phones and assessing their needs
- Exceed monthly revenue goals through acquiring new customer accounts, maximizing existing customers' accounts to identify revenue opportunities, and excelling in quality metrics
- Participate in marketing efforts to solicit new business, including but not limited to outbound calling, community involvement, outreach programs, and promoting the brand inside and outside the store/retail location
- Assist with all functions within a retail store in compliance with Wireless Vision policies and procedures
- Work with store management in opening, closing and operating the retail facility, including but not limited to cash handling, inventory count and deposits as governed by operations control standards
- Complete accurate paperwork and transactions according to company policies and procedures
- Share customer experience with the rest of your team, including Management
- Ensure maintenance of store appearance, back room, restrooms and individual work area according to the retail store standards
- Assist customers with service activations, changes and bill payments, respond to billing inquire equipment replacement, sell accessories and process price plan changes and upgrades
- Build customers confidence by making their experience comfortable and simple while meeting their needs
- Engage in service selling and right fitting the customer with the appropriate total technology solution
- Established strong relationships with clients, fostering long-term loyalty and repeat business.
- Developed customized solutions based on unique client requirements, resulting in satisfied customers and increased referrals.
- Boosted customer satisfaction by promptly addressing inquiries and providing knowledgeable product information.
- Maintained up-to-date knowledge of industry trends and competitor offerings, positioning products strategically in the market.
- Streamlined store operations by implementing efficient processes for improved productivity and time management.
- Conducted engaging product demonstrations, showcasing features and benefits tailored to individual customer requirements.
- Collaborated with team members to optimize sales strategies, sharing best practices and learning from each other''s experiences.
- Leveraged CRM tools to track leads, manage follow-ups, and analyze data for informed decision-making regarding marketing tactics or inventory adjustments.
- Participated in weekly sales meetings to discuss performance metrics, set goals, and identify areas for improvement or opportunity.
- Cultivated a welcoming store environment that encouraged customers to explore products at their leisure while remaining available for assistance when needed.
- Exceeded sales targets consistently by effectively identifying customer needs and matching them with appropriate products.
- Resolved customer complaints professionally, turning potentially negative situations into opportunities for positive growth.
- Maximized revenue through upselling techniques and persuasive communication skills during sales presentations.
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created positive impression of business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Recommended complementary purchases to customers, increasing revenue.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Sales Associate and cashier (keyholder)
Sinfulicious bodycare
01.2018 - 12.2019
- Effectively follow sampling procedures, ensue all Nine Golden Sales Rules, Consistently meet sales goals, customize scents and execute all product formulas to ensure excellent customer service
- Follow all opening and closing procedures efficiently, file shipping documents, handle incoming and outgoing packages, stock inventory, submit drawer counts and deposits, Set up goal sheets and daily calculator, operate cash register, reorganize sales displays
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
Hostess/Cashier
Johnny Russo's Italian kitchen
09.2017 - 12.2017
- Properly greet and seat incoming customers, operate in a fast-pace environment, input table; drink, phone and take out orders, bring out meal orders, submit drawer counts and deposits, clearing and setting tables, stocking salad bar, bring out tabs, operate cash register, efficiently follow opening and closing procedures, package to go silverware
Sales Associate
Aldo
07.2017 - 09.2017
- Provide exceptional customer service, meet hourly sales goals, familiarize myself with inventory placement, display various styles and sizes of shoes to customer, restock returns and go backs, reorganize sales displays, follow all opening and closing procedures
Education
High School Diploma -
Banning High School
Banning05.2019
Skills
- Sales Strategies
- Cold-calling
- Contract Preparation
- Sales software proficiency
- Upselling strategies
- Sales strategy development
- Customer Service
- Product and Service Sales
- Staff Training
- Client Relations
- Sales Training
Certification
Bilingual
Additionalinformation - Languages
Spanish, fluent (speaking, reading and writing)
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Sales skills, Proficient, 07/01/24
- Attention to detail, Proficient, 07/01/24
Languages
Spanish
Native or Bilingual
Timeline
Salon Owner/Operator
AP Beauty
04.2020 - Current
Mobile Sales Representative
T-Mobile
03.2020 - 06.2021
Sales Associate and cashier (keyholder)
Sinfulicious bodycare
01.2018 - 12.2019
Hostess/Cashier
Johnny Russo's Italian kitchen
09.2017 - 12.2017
Sales Associate
Aldo
07.2017 - 09.2017
High School Diploma -
Banning High School
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