Evyn Harmening
Petersburg,IL
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to Trying my absolute hardest in any situation I am put in.
Overview
5
5
years of professional experience
Work History
Restaurant Floor Manager
Broadgauge
03.2023 - Current
- Maximized quality assurance by completing frequent line checks.
- Evaluated employee performance regularly through observations and one-on-one meetings for continuous improvement opportunities.
- Reconciled cash and credit card transactions to maintain accurate records.
- Carefully interviewed, selected, trained, and supervised staff.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Assisted in revenue growth by contributing innovative ideas for menu development, promotions, and special events.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Fostered teamwork among staff members through clear communication of goals, expectations, and responsibilities.
Server
Broadgauge
04.2022 - 03.2023
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Cashier
Ace Hardware
06.2021 - 03.2022
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Worked with floor team and managers to meet wide range of customer needs.
- Answered questions about store policies and addressed customer concerns.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Welcomed customers and helped determine their needs.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Operated cash register to record transactions accurately and efficiently.
Cashier Floor Supervisor
Potter Drugs
09.2018 - 08.2020
- Developed strong relationships with customers, fostering loyalty and repeat business opportunities.
- Researched issues to obtain appropriate answers to customer inquiries.
- Conducted daily audits of registers to ensure accuracy in financial reporting and minimize losses from discrepancies or thefts incidents.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Quickly and accurately counted drawers at start and end of each shift.
Education
High School Diploma -
PORTA High School
Petersburg, IL05.2020
Skills
- Inventory Management
- Complaint resolution
- Recruitment and hiring
- Cost Estimation
- Staff Motivation
- Staff Management
- Team Leadership
- Customer loyalty
- Adaptable
- Menu development
- Team Management
Timeline
Restaurant Floor Manager
Broadgauge
03.2023 - Current
Server
Broadgauge
04.2022 - 03.2023
Cashier
Ace Hardware
06.2021 - 03.2022
Cashier Floor Supervisor
Potter Drugs
09.2018 - 08.2020
High School Diploma -
PORTA High School
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