Hi, I’m
Evyn Walker
Laurel,MD
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Service-focused leader bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer service management software with expertise in related roles. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
10
years of professional experience
Work History
Best BuyAnnapolis, MD
Experience Manager
10.2021 - Current
Job overview
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Devised workaround solutions for technology-related issues.
- Promoted available products and services to customers during service, account management and order calls.
- Cross-trained and provided back up for customer service managers.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Implemented and developed customer service training processes.
- Welcomed, greeted and assisted guests in high-traffic store, generating $60-$85million dollars in business a year.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
Best BuyBowie, MD
General Manager
12.2019 - 03.2021
Job overview
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Prepared annual budgets with controls to prevent overages and minimize unnecessary waste.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed efficient teams and optimized internal policies to increase responsiveness to customer demands.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
Best BuyDeKalb, IL
Sales Supervisor
07.2015 - 12.2019
Job overview
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Monitored daily sales operations and served as informational and procedural resource to team members.
Best BuyDeKalb, IL
Retail Sales Advisor
10.2013 - 06.2015
Job overview
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Used POS system to process sales, returns, online orders and gift card activations.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
Joliet Junior CollegeJoliet, IL
Associate of Arts from Computer Science
University Overview
- Extracurricular Activities: Student Government, Student Activities Liaison. School Calendar Coordinator.
Skills
- Hiring and Coaching
- Problem Resolution
- Metrics Analysis
- Customer Experience
- User Training
- Luxury Experience Management
- Customer Engagement
- Microsoft Office
- Management Skills
- Team Development
- Employee Performance Evaluations
- Understanding Customer Needs
Hobbies
- Spending time with Family
- Gaming
- Listening to all types of music
- Playing instruments. Specifically the drums
- Doing Puzzles
- Going for long car rides
Timeline
Experience Manager
Best Buy
10.2021 - Current
General Manager
Best Buy
12.2019 - 03.2021
Sales Supervisor
Best Buy
07.2015 - 12.2019
Retail Sales Advisor
Best Buy
10.2013 - 06.2015
Joliet Junior College
Associate of Arts from Computer Science
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