EWA JASIM
New York
Summary
Dynamic Center Manager at Servcorp with a proven track record in sales management and operational efficiency. Achieved a 19% increase in P&L through strategic revenue initiatives and exceptional team supervision. Expert in CRM management and lead conversion, driving business growth while ensuring top-tier customer service.
Overview
19
19
years of professional experience
Work History
Center Manager
Servcorp
New York
04.2022 - Current
- Led sales of serviced offices and virtual office solutions, exceeding targets through strategic client engagement and service excellence.
- Increased P&L by 19% from 2024 through streamlined operations and focused revenue strategies.
- Trained and supervised staff, ensuring alignment with company standards and daily performance metrics.
- Oversaw all client leads and follow-ups, improving lead conversion and retention.
- Managed monthly billing cycles and daily accounting, ensuring financial accuracy and timely reporting.
- Maintained in-depth knowledge and effective use of CRM systems to manage client accounts and drive productivity.
Operations Manager
Corporate Suites
New York
09.2010 - 04.2022
- Managed day-to-day operations across multiple business centers, including facilities, staff, and vendor relations.
- Implemented process improvements to enhance efficiency and customer satisfaction.
- Led AP/AR functions, bank deposits, and purchasing within budget guidelines.
- Coordinated and executed monthly networking events and client engagements.
- Maintained compliance with safety protocols and staff training procedures.
- Acted as primary liaison for landlords, property managers, and vendors.
Event Planner & Coordinator
University Center
Cambridge
05.2008 - 05.2009
- Planned and coordinated events for high-profile clientele, managing logistics, budgets, and vendor contracts.
- Supervised event execution and staff coordination, ensuring client satisfaction.
- Maintained administrative support and venue presentation standards.
- Part-Time
Assistant to Food & Beverage Manager
Crown Plaza Hotel
Cambridge
01.2006 - 04.2008
- Supported daily F&B operations, guest service, and inventory management.
- Assisted in team scheduling, vendor coordination, and service quality control.
- Recommended process improvements for operational efficiency.
Education
Bachelor of Arts - Business Management
Anglia Ruskin University
Cambridge, United Kingdom05.2010
Skills
- Sales management
- CRM management
- Lead conversion
- Business growth initiatives
- Financial reporting
- Operational efficiency
- Team supervision and customer service
- Revenue strategies
- Profit and loss accountability
- Facility maintenance
Accomplishments
- Increased profitability at Servcorp by 19% year-over-year in 2024.
- Successfully managed operations across multiple properties with zero client escalations in at Corporate Suites.
- Reduced overhead costs by renegotiating supply contracts, saving over 15% annually.
- Planned and executed over 50 professional networking events with high client satisfaction rates.
- Consistently maintained client satisfaction ratings above 95% in performance reviews.
Relevant Training Courses
- My Guest My Customer
- Performance Management System Training
- Confidence to Serve All – DDA 1995
Languages
Polish
Native/ Bilingual
Timeline
Center Manager
Servcorp
04.2022 - Current
Operations Manager
Corporate Suites
09.2010 - 04.2022
Event Planner & Coordinator
University Center
05.2008 - 05.2009
Assistant to Food & Beverage Manager
Crown Plaza Hotel
01.2006 - 04.2008
Bachelor of Arts - Business Management
Anglia Ruskin University
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