Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ewa Miller

Ewa Miller

Summary

Hardworking, reliable and highly motivated individual with over 15 years of top-notch customer service and project management experience. Strong people skills and the ability to influence others. Ability to cope with difficult situations and adapt to change.


Overview

20
20
years of professional experience

Work History

Language Interpreter and Relief Trainer

Language Line Solutions
12.2009 - Current
  • deliver real-time, accurate oral interpretation for clients in the government sector as well as healthcare and business
  • interpret conference calls and other workplace communications in real-time
  • assist in Training Department as a relief trainer (translate projects that will eventually be used in AI)


Interpreter

Certified Languages International Inc.
12.2009 - Current
  • deliver real-time, accurate oral translations and interpretations for clients.
  • interpret conference calls and other workplace communications in real-time.

Director of Operations and Educator

Polish Saturday School
09.2013 - 08.2021
  • oversaw all faculty recruitment
  • oversaw of buildings and equipment
  • supervised and support office and faculty
  • created new or update the curricula
  • made sure all the appropriate ethics, compliance and training are conducted
  • managed all education equipment and unsure the efficient use of teaching materials
  • taught various grade levels

Customer Service Representative II/Supervisor

Fidelity National Home Warranty
09.2008 - 12.2009
  • took work orders from customers
  • interpreted contracts and coverage for inquiries from customers, technicians and contractors related to HVAC, appliances and other home systems
  • resolved customer complaints with empathy, resulting in increased loyalty and repeat business
  • managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts


Mortgage Broker

Community Pacific Mortgage
05.2005 - 09.2008
  • assisted clients in improving their credit scores and overall financial standing, increasing their chances of loan approval and favorable terms.
  • managed loan pipelines efficiently, promptly addressing any issues or concerns that arose during the mortgage process
  • collaborated with different lenders to find best possible deal for homebuyers


Customer Service Representative I and II

American Home Shield Corporation
05.2006 - 07.2008
  • took work orders from customers
  • interpreted contracts and coverage for inquiries from customers, technicians and contractors related to HVAC, appliances and other home systems
  • resolved customer complaints with empathy, resulting in increased loyalty and repeat business
  • managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts

Education

MBA - General

Collegium Civitas
04.2022

Master of Arts - Economics

Akademia Ekonomiczna (Academy of Economics)
05.2004

Skills

  • strong communication
  • problem-solving
  • customer service
  • teamwork as well as independent work
  • flexibility

Languages

English
Full Professional
Polish
Native/ Bilingual
Spanish
Professional

Timeline

Director of Operations and Educator

Polish Saturday School
09.2013 - 08.2021

Language Interpreter and Relief Trainer

Language Line Solutions
12.2009 - Current

Interpreter

Certified Languages International Inc.
12.2009 - Current

Customer Service Representative II/Supervisor

Fidelity National Home Warranty
09.2008 - 12.2009

Customer Service Representative I and II

American Home Shield Corporation
05.2006 - 07.2008

Mortgage Broker

Community Pacific Mortgage
05.2005 - 09.2008

Master of Arts - Economics

Akademia Ekonomiczna (Academy of Economics)

MBA - General

Collegium Civitas

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Ewa Miller