Ewa Ragland
Montgomery,Illinois
Summary
I am a dedicated customer-centric professional with 10+ years of comprehensive experience in delivering exceptional customer service across diverse industries. I have a proven track record of fostering positive customer experiences through effective communication, problem-solving, and relationship-building skills. I am proficient in handling high-volume customer inquiries, resolving issues promptly, and ensuring customer satisfaction. I am fluent in Polish and English, with the ability to communicate effectively in both written and verbal forms. I have engaged with diverse language-speaking customers and colleagues, facilitating seamless communication and understanding. Proficient in translating documents, interpreting conversations, and providing language support as needed. Strong cultural awareness and sensitivity, enhancing interactions and fostering positive relationships across multicultural environments.
Overview
8
8
years of professional experience
Work History
Independent Cleaner
Self Employed
2024.03 - 2025.06
- Provide professional residential and commercial cleaning services for clients across the local area.
- Manage all aspects of the business, including scheduling, client relations, and supply management.
- Ensure a high standard of cleanliness and customer satisfaction through attention to detail and consistency.
- Build and maintain long-term client relationships through personalized service and trust.
Cleaner Supervisor
Mistcont
2021.04 - 2024.11
- Performed thorough cleaning of residential and commercial spaces, ensuring high standards of cleanliness.
- Utilized various cleaning tools and equipment effectively to enhance efficiency and achieve quality results.
- Developed personalized cleaning plans based on client preferences, fostering customer satisfaction and loyalty.
- Managed time efficiently to complete tasks within scheduled appointments while maintaining attention to detail.
- Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
- Contributed to a positive working environment by addressing and resolving maintenance issues promptly.
Food Service Associate
Alexandra Pierogi
2017.09 - 2021.04
- Delivered exceptional customer service in fast-paced food service environment.
- Prepared and served food items following health and safety regulations.
- Collaborated with team members to ensure timely order fulfillment and customer satisfaction.
- Maintained cleanliness and organization of work areas to support operational efficiency.
- Adapted quickly to changing demands during peak service hours, enhancing workflow continuity.
- Enhanced customer satisfaction by providing timely and efficient food service.
- Greeted customers at counter to fulfill requests and answer questions.
- Handled cash transactions with accuracy, balancing registers at the end of shifts.
- Trained new employees on proper food handling techniques and company procedures, fostering a consistent level of quality across the team.
- Greeted visitors, answered questions, and accepted payments.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business from satisfied guests.
- Developed and maintained positive relationships with customers to enhance service.
Education
Zespół Szkół Ogólnokształcących Nr 1
Tarnów 05.2016
Skills
- Residential Cleaning
- Customer Service
- Bilingual Communications
- Supervisory Skills
- Team Leadership
- Team Building
- Polish & Ukrainian
- Service Delivery
- Typing
- Phone handling
- Training skills
Timeline
Independent Cleaner
Self Employed
2024.03 - 2025.06
Cleaner Supervisor
Mistcont
2021.04 - 2024.11
Food Service Associate
Alexandra Pierogi
2017.09 - 2021.04
Zespół Szkół Ogólnokształcących Nr 1