Ewa Smolinska
Restaurant Professional
Placerville,CA
Overview
10
10
years of professional experience
Work History
Bartender
Hard Rock Casino
01.2015 - 01.2019
- Ensured high standard of guest service through professional approach consistently exceeding guests expectations; resulting in 30% increase in customer satisfaction scores.
- Excellent multitasking abilities to fill drink orders in timely manner in extremely fast-paced establishment serving up to 300 guests per night.
- Trained new employees, managed liquor inventory and ordering resulting in 20% increase in repeat business.
- Invented signature cocktail menu using seasonal ingredients increasing bar sale by 30%.
Bartender
The Cheesecake Factory
03.2013 - 07.2015
- Developed clientele loyalty using thoughtful and caring interpersonal skills, resulting in 100% customer satisfaction rate.
- Maintained strong knowledge of spirits and made recommendations to guests based on their preferences increasing daily bar revenue by 80%.
- Kept bar presentable and well-stocked to meet guests expectations following state and federal regulations.
Assistant of Food & Beverage / Entertainment Director, Beverage Supervisor
Montbleu Casino & Spa
01.2009 - 01.2013
- Led, and trained 60+ employees providing all coaching mentorship and performance evaluations improving team efficiency and productivity; increased guest satisfaction by 40%.
- Negotiated product prices with vendors using emotional intelligence and knowledge of current market conditions cutting costs by 20%.
- Implemented effective procedures to reduce inventory by 40% and increase sales by 100% in 1 year.
- Collaborated with Executive Chef and Event Coordinator to deliver special cocktail menu to compliment each event, resulting in 30% increase in revenue.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
Education
Master of Business - International Relations
06.2004
Skills
- Leadership Skills
- Restaurant Management
- Market Orientation
- Problem-Solving Skills
- Bar Operations and Logistics
- Liquor Law Compliance
- Creative Mixology
- Menu Development
- Cost Control
- Teamwork and Professionalism
- Measurement Accuracy
Timeline
Bartender - Hard Rock Casino
01.2015 - 01.2019
Bartender - The Cheesecake Factory
03.2013 - 07.2015
Assistant of Food & Beverage / Entertainment Director, Beverage Supervisor - Montbleu Casino & Spa
01.2009 - 01.2013
University of Cracow - Master of Business, International Relations
Summary
Growth-minded, clearly dedicated Restaurant Professional with true passion for hospitality. Accomplished Mixologist inspired to deliver unique and memorable experience. Successful at improving operations through efficiency updates, cost control strategies and profit management optimization. Flexible team leader with ability to manage with compassion and integrity seeking a position to utilize independent decision-making skills and strengths in building and maintaining relationships to positively impact company success.
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