EWA SMOLINSKA
Placerville,CA
Summary
Passionate, Motivated and Committed with True Entrepreneurial Spirit Restaurant Professional with 10+ years of experience in High-volume and Live Music establishments. Accomplished Mixologist inspired to deliver unique and memorable experience. Operates effectively in a High-pressure environment. Manages multiple projects simultaneously. Excellent ability to retain new information. Tolerance and understanding of all cultures, music and art.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Bartender
Hard Rock Casino
01.2015 - 01.2019
- Ensured high standard of guest service through positive, natural and friendly approach consistently exceeding guests expectations; resulting in 30% increase in customer satisfaction scores.
- Excellent multitasking abilities to prioritize and organize drink orders according to company specifications in timely manner within extremely fast-paced establishment, serving up to 400 guests per night.
- Trained new employees, managed liquor inventory and ordering; cut beverage cost by 20%.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Invented signature cocktail menu increasing bar sale by 30%.
Bartender
Opal Ultra Lounge, Blu Night Club
01.2012 - 07.2013
- Developed clientele loyalty using thoughtful and caring interpersonal skills, resulting in 100% customer satisfaction rate.
- Maintained strong knowledge of spirits and made recommendations to guests based on their preferences increasing bar profit by 30%.
- Kept bar presentable and well-stocked to meet customer needs.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed strict recipes and drink measurements to minimize product used.
- Upheld strict regulations for safe alcohol service and food safety.
- Built relationships with vendors to manage orders and negotiate costs.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Assistant of F & B / Entertainment Director
Montbleu Resort Casino & Spa
03.2008 - 01.2012
- Led and trained 60+ employees providing all coaching mentorship and performance evaluations improving team efficiency and productivity; increased guest satisfaction by 60%.
- Negotiated product prices with vendors using emotional intelligence and knowledge of current market conditions; cutting costs by 20%.
- Implemented effective procedures to reduce inventory by 40% and increase sale by 100% in one year.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
Education
Master of International Relations - International Trade
Uniwersytet Krakowski
Krakow, Poland06.2004
Skills
- Market Orientation
- Bar Operations and Logistics
- Health Code Compliance
- Responsible Alcohol Awareness Training Certification
- Suggestive Selling
- Excellent Judgment
- Creative Mixology
- Extensive Spirits Knowledge
- Innovative and Forward Thinking
- Handling Difficult Customers
- Complex Problem-Solving
- Staff Management
- Engaging Customers
- Private Events and Catering
- Monitoring Alcohol Consumption
- Cash Handling and Management
- Teamwork and Professionalism
Certification
- California Food Handler's Card
- Sexual Harassment Prevention Course
- Responsible Beverage Service
Timeline
Bartender
Hard Rock Casino
01.2015 - 01.2019
Bartender
Opal Ultra Lounge, Blu Night Club
01.2012 - 07.2013
Assistant of F & B / Entertainment Director
Montbleu Resort Casino & Spa
03.2008 - 01.2012
Master of International Relations - International Trade
Uniwersytet Krakowski
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