Evan Wanamaker
Westland
Summary
Dynamic Lead Technician with a proven track record at Overhead Door Co., excelling in system maintenance and technical troubleshooting. Adept at enhancing operational efficiency and fostering customer rapport, I bring strong problem-solving skills and a commitment to safety compliance. Passionate about driving innovation and achieving exceptional results in every project.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Lead Technician
Overhead Door Co.
Ann Arbor
03.2021 - Current
- Conducted system maintenance, including troubleshooting, repairs, upgrades, and installations.
- Installed operating systems, configured settings, and added and removed applications as needed.
- Tested new applications for compatibility with existing systems.
- Managed multiple projects simultaneously while meeting deadlines.
- Assisted junior technicians in resolving complex technical problems.
- Identified areas where improvements could be made in terms of system efficiency or cost savings.
- Analyzed customer requirements to determine appropriate solutions.
- Coordinated with vendors to ensure timely delivery of products or services.
- Followed safety practices to safeguard against injury and damage to property.
- Ran operational tests on systems and equipment to reinforce proper processes and remedy malfunctions.
- Oversaw daily operations, delegated tasks and assignments and implemented strategies to optimize workflows.
- Fostered relationships with internal and external customers.
- Installed and maintained control systems and other technical components to complete equipment installations.
- Tested components, assemblies and systems to diagnose problems.
- Entered and distributed work orders to other technicians.
- Validated adherence to best practices, quality standards and customer specifications.
- Contacted customers prior to date of scheduled installation to verify appointment.
- Completed training on OEM equipment maintenance, occupational safety, and heavy equipment operations.
- Cleaned, maintained, and properly stocked company vehicle to prepare for required duties.
- Utilized hand tools to properly splice cables.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
- Installed new components or replaced defective parts to restore functionality.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Completed scheduled appointments on time to drive quality service.
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
- Followed safety guidelines and wore protective gear when using power drills, circular saws, and other power tools.
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Took measurements and evaluated dimensions of surrounding area to correctly install new machinery.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
- Greased mechanical parts with lubrication to achieve smooth and regular functionality.
- Relayed important safety guidelines to clients to achieve thorough understanding of new equipment.
Technician Helper
Overhead Door Co.
Battle Creek
03.2021 - 03.2024
- Ran diagnostic tests to detect any hardware or software malfunctions.
- Received and processed incoming customer service calls.
- Followed established procedures for handling confidential customer information.
- Assisted technicians in the installation of new hardware and software components.
- Maintained a safe and clean work environment by adhering to safety protocols and regulations.
- Created detailed documentation of all customer service calls received.
- Maintained inventory of equipment and supplies for technicians.
- Managed quality control and maintained high level of customer satisfaction.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
- Utilized hand tools to properly splice cables.
- Followed safety practices to safeguard against injury and damage to property.
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Followed instructions regarding duties and assignments for facility and machinery maintenance.
- Safeguarded equipment and components against defect and corrosion by applying protective materials.
- Connected or disconnected wiring, piping and tubing using hand or power tools.
- Executed daily operations of preventive maintenance on electrical panels, motor controls and switch gears.
- Cleaned or lubricated machinery, equipment and other objects using power tools and cleaning equipment.
- Lifted and moved tools, equipment, new items and parts into place.
- Pulled parts, recorded inventory information and prepared tools for jobs.
- Disassembled broken or defective equipment to facilitate repair.
- Held or supplied tools, parts and supplies for other workers.
- Tended and observed equipment and machinery to verify functional and safe operation.
- Inspected finished work to verify adherence to requirements and specifications.
- Adjusted, connected or disconnected wiring and other parts using hand or power tools.
- Examined and tested machinery, equipment and components for defects, supporting proper functioning.
- Installed or replaced machinery, equipment and components.
Insurance Agent
Bankers Life Insurance Company Of America
Kalamazoo
03.2020 - 06.2021
- Processed payments received from clients promptly according to established procedures.
- Responded quickly and accurately to inquiries from clients regarding their coverage plans.
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Scheduled meetings with prospective clients to discuss available products and services.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Assessed customer risk levels and recommended appropriate coverage options.
- Gathered detailed information from customers prior to offering quotes or making recommendations.
- Participated in continuing education courses to stay current on industry trends and changes in regulations.
- Analyzed claims data to determine potential areas of improvement for policyholders' protection.
- Explained complex technical terms related to insurance plans in simple language for easy understanding.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Generated reports detailing sales activities, client interactions, and progress towards goals.
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Maintained accurate records of all insurance transactions using computer software systems.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
- Responded to customer inquiries and problems to promote great service.
- Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Met with division leaders and consultants to discuss strategies to increase sales.
- Counseled prospects and policyholders on coverage, limits and regulations.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Remained current on latest industry trends by gaining comprehensive knowledge of financial and insurance products, services, and best practices.
- Sought out new clients and developed clientele by networking to find new customers.
- Developed appropriate quotes based on risk information.
Kitchen Manager
Black Rock Steakhouse
Portage
06.2018 - 03.2020
- Maintained accurate records of food costs, labor costs, waste management and other related expenses.
- Inspected equipment regularly to identify necessary repairs or replacements.
- Conducted regular staff meetings to discuss menu changes, safety protocols and performance reviews.
- Supervised food production processes ensuring high quality standards were met throughout each stage of preparation.
- Performed weekly inventories of food items stored in refrigerators or freezers.
- Ordered ingredients and supplies to maintain adequate inventory levels for the kitchen.
- Created weekly schedules for kitchen staff members based on anticipated business volume.
- Trained new employees on kitchen procedures and policies.
- Managed employee relations by providing guidance on job duties as well as disciplinary actions when needed.
- Ensured compliance with health and safety regulations.
- Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
- Ensured compliance with all applicable local, state and federal laws governing food service operations.
- Reviewed vendor invoices for accuracy before authorizing payment transactions.
- Developed and implemented kitchen policies, procedures and quality standards.
- Trained new kitchen staff on proper food handling techniques and safety regulations.
- Evaluated employee performance through observation of work habits, attitude toward customers and adherence to company policies.
- Monitored sanitation practices to ensure that all employees adhere to health department regulations.
- Promoted an atmosphere of teamwork among kitchen staff members by fostering open communication between team members.
- Interviewed, hired and supervised back of house staff to clean tables, remove dishes, take food to tables and assist servers and bartenders.
- Received, organized and rotated paper goods and food ingredients.
- Trained employees on cooking techniques, safety standards and performance strategies.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Planned kitchen staff schedules to maximize coverage and encourage collaboration.
- Oversaw meal preparation and monitored food handling to encourage safety.
- Maximized team performance by training new employees on proper food handling and restaurant protocols.
- Kept kitchen equipment properly functioning by following manufacturer's operating instructions and educating staff on proper use.
- Implemented surface and equipment schedules and standards to maintain clean, neat and sanitized kitchen.
- Motivated kitchen staff by establishing goals to increase productivity and quality.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Explained goals and expectations required of trainees.
- Oversaw food preparation, production and presentation according to quality standards.
- Trained new employees to perform duties.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
Sauté Cook
Black Rock Steakhouse
Portage
06.2018 - 08.2018
- Tasted prepared dishes to ensure they met quality standards before plating them up for customers.
- Assisted other team members when needed during busy periods or times of high volume orders from customers.
- Sautéed proteins such as chicken, beef, pork, seafoods, and tofu with various sauces or marinades to order specifications.
- Plated dishes according to presentation guidelines established by chefs or supervisors.
- Prepared a variety of ingredients such as meats, vegetables, and starches for sautéing according to recipes.
- Communicated effectively with co-workers in order to maintain efficient workflow throughout the shift period.
- Adjusted heat sources accordingly based on type of ingredients being cooked in order to achieve desired results without burning or overcooking foods.
- Seasoned foods with herbs, spices, salt, pepper, garlic powder per recipe guidelines.
- Inspected work areas for cleanliness prior to beginning shift duties.
- Trained and mentored new sauté cooks on proper cooking techniques, food safety protocols, and kitchen etiquette.
- Monitored the temperature of hot holding units to ensure all food items were held at safe temperatures.
- Cleaned and organized the sauté station before and after shifts.
- Ensured compliance with all safety policies including use of non-slip shoes while working around hot surfaces.
- Communicated any issues related to equipment malfunctions or maintenance needs promptly to management staff.
- Followed health code regulations regarding sanitation practices while handling food items during preparation processes.
- Stocked supplies such as spices, condiments, sauces, and garnishes in preparation for service.
- Removed trash from work stations regularly throughout shift periods.
- Maintained updated knowledge of menu items including ingredients used in each dish and special requests from customers that may require modifications to recipes or preparation methods.
- Restocked supplies as needed during service hours ensuring adequate levels were maintained at all times.
- Adhered to regulatory standards regarding safe and sanitary food prep.
- Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
- Executed proper techniques when preparing menu item ingredients.
- Sanitized kitchen counters and preparation areas to prevent foodborne illness and cross-contamination.
- Garnished and arranged dishes into creative presentations.
- Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Replenished food items from inventory and rotated ingredients.
- Chopped vegetables and seasoned meats and fish in preparation for grilling, sautéing and braising.
- Identified opportunities to increase revenue, decrease kitchen expenses and maximize departmental productivity without compromising guest satisfaction.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Performed workstation prep prior to shift start.
- Checked temperature of freezers and refrigerators to maintain proper storage of cold items.
- Trained new team members on proper meat and vegetable preparation techniques.
- Portioned food onto plates, added garnishes and sauces and handed off to wait staff for serving.
- Received and stored food and supplies.
- Made meals in accordance with company standards and requirements.
- Reviewed recipes to determine exact measurements and ingredients to create dishes.
- Helped other staff members complete job tasks during peak times to keep kitchen running efficiently.
- Weighed, measured and mixed ingredients, following recipes to produce quality dishes.
- Handled advanced thawing and food pre-preparation for upcoming meals.
Line Cook
Chili's Restaurant
Portage
01.2017 - 01.2018
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Restaurant Supervisor
Finley's American Grill
Kalamazoo
01.2016 - 11.2017
- Ensured compliance with health and safety regulations at all times.
- Trained new employees on restaurant policies and procedures.
- Ensured compliance with health and safety regulations in the kitchen, storage areas and dining area.
- Monitored inventory levels, ordering supplies as needed.
Line Cook
Finley's American Grill
Kalamazoo
12.2013 - 12.2016
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
Line Cook
Texas Roadhouse Steakhouse
Portage
01.2014 - 01.2015
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
Sandwich Artist
SUBWAY®Restaurants
Kalamazoo
01.2013 - 01.2014
- Stocked shelves with products and supplies.
- Communicated effectively with co-workers regarding customer needs and concerns.
- Greeted customers and provided product knowledge.
- Upsold additional items to increase store profits.
- Operated cash registers to process payments from customers.
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
- Replenished condiments and other supplies at front counter areas.
- Cleaned tables, chairs, counters, floors, trays, dishes, silverware after each shift.
- Monitored temperature of freezers and coolers throughout shift.
- Followed established procedures for handling money transactions accurately.
- Verified that prepared food met quality standards prior to serving it to customers.
- Ensured all menu items were prepared in accordance with health and safety standards.
- Checked expiration dates on products to ensure freshness of items served to customers.
- Assisted team members during peak hours when necessary.
- Provided excellent customer service by addressing inquiries promptly and professionally.
- Maintained cleanliness of work area throughout shift.
- Organized inventory for efficient restocking of products.
- Inspected equipment regularly for proper functioning and sanitation standards.
- Completed opening, closing, and shift change tasks by following company guidelines.
- Kept customer and food preparation areas clean and well-organized.
- Delivered superior customer service focused on quality and meeting customer needs.
- Used POS system and cash register to receive payments by cash, check, credit card, and voucher.
- Answered guest questions, delivering most accurate, and updated information available.
- Prepared sandwiches and salads using quality ingredients and tailored to customer requests.
- Restocked counter supplies and condiment stations, cleaned windows, and emptied trash cans during slow periods.
- Communicated with customer to provide menu offering details and assist with decision-making.
- Stored food properly to prevent spoilage, cross-contamination and illnesses.
- Prepared sandwiches using assortment of meats, veggies and other ingredients to meet customer specifications.
- Operated cash register to accept cash or credit card payment and issue receipt for transaction.
- Restocked kitchen supplies by rotating food according to dates and health guidelines.
- Informed customers of regular deals or monthly specials to upsell orders.
- Organized food preparation stations and regularly replenished supplies.
- Sanitized food storage and preparation areas to comply with food health and safety requirements.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Processed payments on cash register and counted back bills and change to patrons.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Maintained safe food handling practices to prevent germ spread.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Scrubbed and polished counters to remove debris and food.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Directed patrons to restrooms and other amenities within facility.
Dishwasher
Finley's American Grill
Kalamazoo
01.2011 - 12.2013
- Disposed of glassware that had been broken or chipped according to safety procedures.
- Removed garbage and trash to designated disposal areas in accordance with health regulations.
- Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
- Followed all safety guidelines while handling sharp objects like knives or forks.
- Maintained adequate levels of cleaning supplies for washing dishes.
- Performed routine maintenance tasks such as cleaning filters in the dishwashing machine.
- Swept and mopped floors in the kitchen area at regular intervals throughout shift.
- Stocked service areas with clean plates, bowls, cups, and other items as needed.
- Operated industrial dishwashers to clean plates, glasses, silverware, and cooking utensils.
- Organized trays with cutlery prior to serving meals to customers.
- Loaded dirty dishes into the dishwasher racks and unloaded clean dishes from the washer onto carts or shelves.
- Checked temperatures of dishwashing machines to ensure proper functioning.
- Ensured that workstations were kept neat and tidy throughout the shift.
- Sanitized surfaces after each use following standard sanitation practices.
- Inspected all returned dishes for cleanliness before restocking them on shelves.
- Informed supervisors immediately if any machine malfunctions were observed during operation.
- Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.
- Kept dishware, glasses and utensils ready for customer needs by quickly scraping, washing, and restacking items.
- Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
- Operated commercial dishwashing machines efficiently.
- Removed built-up waste and potential contaminants from waste receptacles, machinery, and cooking equipment.
- Hand-washed items unsuitable for machine washing.
- Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
- Managed dish area organization and cleanliness.
- Restocked main kitchen areas with items from shelves, coolers, and freezers.
- Operated and maintained dishwasher, handwash stations, pot-scrubbing station and trash compactor.
- Maintained cleanliness and sanitation of dishes, utensils, and kitchen equipment.
- Ensured timely availability of clean dishes for various meal services.
- Maintained assigned areas to keep organized and clean by mopping floor.
- Replaced clean utensils in storage bins for easy access.
- Scraped and pre-rinsed food from dirty dishes and placed items in dishwashing machine.
- Cleared trash and washed work area tables, walls, refrigerator equipment, cooking equipment and floors to keep sanitized kitchen.
- Handled glassware, crystal, and other fragile items with exceptional care to prevent breakage.
- Adhered to sanitary regulations to prevent contamination with food products.
- Transported clean dishes and supplies from kitchen to front of house staff for opening shift.
Education
High School Diploma -
Allegan High School
Allegan, MI06-2011
Skills
- System maintenance
- Technical troubleshooting
- Operating system installation
- Equipment installation
- Quality assurance
- Safety compliance
- Employee training
- Team leadership
- Technical communication
- Inventory management
- Preventive maintenance
- Problem solving
- Site survey
- Electrical systems
- Mechanical aptitude
- Schematics interpretation
- System testing
- Testing and repair
- Codes compliance
- Mechanical troubleshooting
- Product testing
- Diagnostic testing
- Works Well Under Pressure
- Customer service
- Tool retrieval
- Issue analysis
- Heavy lifting
- Deadline oriented
- Mechanical tools
- Innovation skills
- Documentation and reporting
- System installation
- Team Training
- System diagnostics
- Deadline compliance
- Residential construction
- Attention to detail
- Extensive organizational skills
- Electrical repair
- Minor Carpentry
- Power Tools and Equipment
- Inventory oversight
- Problem-solving
- Risk mitigation
- Customer rapport
- Customer interaction
- System Tests
- Hardware installation
- Schematic reading
Affiliations
- Professional Disc Golfer
Accomplishments
- Achieved successful new agent at Bankers Life by achieving 4,000 APC's in first month of employment.
Certification
- Michigan Insurance License
Timeline
Lead Technician
Overhead Door Co.
03.2021 - Current
Technician Helper
Overhead Door Co.
03.2021 - 03.2024
Insurance Agent
Bankers Life Insurance Company Of America
03.2020 - 06.2021
Kitchen Manager
Black Rock Steakhouse
06.2018 - 03.2020
Sauté Cook
Black Rock Steakhouse
06.2018 - 08.2018
Line Cook
Chili's Restaurant
01.2017 - 01.2018
Restaurant Supervisor
Finley's American Grill
01.2016 - 11.2017
Line Cook
Texas Roadhouse Steakhouse
01.2014 - 01.2015
Line Cook
Finley's American Grill
12.2013 - 12.2016
Sandwich Artist
SUBWAY®Restaurants
01.2013 - 01.2014
Dishwasher
Finley's American Grill
01.2011 - 12.2013
High School Diploma -
Allegan High School
Similar Profiles
Matthew HillMatthew Hill
General Manager at Lensing Wholesale (Overhead Door and Door Unit)General Manager at Lensing Wholesale (Overhead Door and Door Unit)
Jonathan BartonJonathan Barton
Garage Door Technician at Overhead Door Co.Garage Door Technician at Overhead Door Co.
Daniel HicksDaniel Hicks
Assembler/Press Operator at Overhead Door Co.Assembler/Press Operator at Overhead Door Co.