Ewanta Smith
Royal Palm Beach,Florida
Summary
Highly motivated and committed Medical Assistant/Receptionist with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Assistant/Medical Office Receptionist
Complete Healthcare For Women
09.2022 - Current
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Managed over 100 patients calls per day
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Transcribed phone messages and relayed to appropriate personnel.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Completed patient referrals to other medical specialists.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Obtained payments from patients and scanned identification and insurance cards.
- Prepared and processed patient referrals and transfer requests.
- Registered and verified patient records before triage with most up-to-date information.
- Managed office bookkeeping with insurance billing and patient payments.
- Assisted with medical coding and billing tasks.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Medical Receptionist/Medical Assistant
Pediatric Associates
08.2021 - 09.2022
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Supported office staff and operational requirements with administrative tasks.
- Completed patient referrals to other medical specialists.
- Assisted with medical coding and billing tasks.
- Received and routed laboratory results to correct clinical staff members.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Sales Associate Team Leader
Home Goods
02.2021 - 09.2021
- Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques.
- Trained and developed new sales team associates in products, selling techniques, and company procedures.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions about sizing, accessories, and merchandise care.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Built relationships with customers and community to promote long term business growth.
- Maintained current knowledge of evolving changes in marketplace.
- Attended monthly sales meetings and quarterly sales trainings.
Seasonal Nail Receptionist
True Nails
03.2021 - 07.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Seasonal Sales Associate
Party City
10.2020 - 11.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Set and achieved company defined sales goals.
- Quoted prices, credit terms and other bid specifications.
Volunteer Activities Coordinator
Good Samaritan Medical Center
01.2019 - 05.2019
- Evaluated success of each activity and event to identify opportunities for future improvement.
- Researched new ideas for programs and activities, taking into consideration participants' suggestions.
- Recruited for events and trips through outreach, sign ups and maintaining appropriate signage.
- Prepared publications such as flyers and brochures to promote and publicize recreational activities to participants and volunteers.
- Monitored volunteer performance to enforce compliance with established policies and regulations.
- Worked with leadership staff and special committees to define volunteer mission and set standards.
Education
Bachelor of Science - Biomedical Sciences
University of Central Florida
Orlando, FL06.2026
Associate of Arts - Health Sciences
Palm Beach State College
Lake Worth, FL12.2023
High School Diploma -
Royal Palm Beach High School
Royal Palm Beach, FL06.2021
Career & Technical Education Program of Study -
Royal Palm Beach High School
Royal Palm Beach, FL06.2021
Skills
- Sense of autonomy & initiative
- Active listener
- Able to efficiently work under pressure
- Patient oriented
- Time management in completing tasks
- Demonstrated Teamwork & collaboration
- Medical Communications
- Computer Proficiency
- Teamwork and Collaboration
- Height and Weight Measurement
- Scheduling Tests and Procedures
- Checking Patient Details
- Healthcare Administration
- Information Assurance
- Reminder Calls
- Outpatient Procedures
- Clerical Support
- Integrity & Trustworthiness
- Excellent interpersonal skills
- Great attention to detail & organization skills
Certification
- CMAA - Certified Medical Administrative Assistant
- AHA- Allied Health Assisting
- ET- Electrocardiograph Technician
- EMR- Emergency Medical Responder
- HHA- Home Health Aide
- CPR/BLS
Languages
English
Native or Bilingual
Timeline
Medical Assistant/Medical Office Receptionist
Complete Healthcare For Women
09.2022 - Current
Medical Receptionist/Medical Assistant
Pediatric Associates
08.2021 - 09.2022
Seasonal Nail Receptionist
True Nails
03.2021 - 07.2021
Sales Associate Team Leader
Home Goods
02.2021 - 09.2021
Seasonal Sales Associate
Party City
10.2020 - 11.2020
Volunteer Activities Coordinator
Good Samaritan Medical Center
01.2019 - 05.2019
Bachelor of Science - Biomedical Sciences
University of Central Florida
Associate of Arts - Health Sciences
Palm Beach State College
High School Diploma -
Royal Palm Beach High School
Career & Technical Education Program of Study -
Royal Palm Beach High School
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