Summary
Overview
Work History
Education
Skills
Avid RC Guy Of 30 years!
Timeline
Generic

Ewell F. Lester Jr

PULASKI,VA

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Working on 30 years in an Industry where in the beginning for me was to be temporary. I love the challenge and the ever changing industry I have watched grow and evolve. We found a better way!

Overview

36
36
years of professional experience

Work History

DIRECTOR

S&N Communications
02.2023 - Current
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
  • Managed daily operations while overseeing multiple locations to foster increased productivity.
  • Established departmental performance goals and provided feedback for underperforming areas.
  • Monitored and coordinated workflows to optimize resources.
  • Leveraged professional networks and industry knowledge to strengthen client relationships.
  • Assisted with sales and marketing strategies to foster achievement of revenue goals.
  • Trained new employees on proper protocols and customer service standards.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Regional Manager

Stake Center Locating Services
10.2017 - 02.2023
  • Supervised staff to optimize brand expansion initiatives and productivity.
  • Established and maintained operational standards for 7 National locations.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Area Manager

S&N Communications
01.2010 - 10.2017
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
  • Transformed underperforming teams into productive, profitable teams.
  • Resolved conflicts promptly to promote positive environment for customers.
  • Brought in exceptional candidates to boost team productivity and operational efficiency.
  • Supervised 10 location managers, maintaining contractual, compliance and reporting requirements for all areas and assets.

Lead Technician

USIC Locating Services
01.2006 - 01.2010
  • Mentored junior technicians in maintenance, repair and reporting duties.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Planned, scheduled, and delegated daily work to team of employees.
  • Adhered to established policies and standards to safely complete projects.
  • Fostered relationships with internal and external customers.

Utility Locate Technician

ProMark Utility Locators
01.2000 - 01.2006
  • Photographed utility sites and marked lines with paint and flags for identification by excavating personnel.
  • Worked outdoors in harsh conditions to complete utilities location requirements within expected timeframes.
  • Reviewed maps and blueprints to identify locations for and sizes of underground utilities
  • Actively responded to emergency situations pertaining to illegal digging and excavation accidents.
  • Read blueprints and schematics to correctly place equipment.
  • Responded to service requests during and after business hours.
  • Installed and configured new devices and system components.
  • Coordinated installation of new users and relocations of existing users.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.

Utility Locate Technician

UUL Locating Services
03.1995 - 01.2000

Plant Manager

Parkdale America
03.1991 - 01.1995
  • Led, trained and coached plant staff to facilitate high levels of productivity and quality.
  • Reduced costs by eliminating materials waste and unnecessary labor hours.
  • Maximized plant safety through proactive strategies and well-structured training.
  • Directed employees and related programs to maximize team productivity and facility output.

Air Traffic Controller

US Army
06.1987 - 12.1990
  • Utilized communications systems to direct movement of pilots and ground personnel.
  • Provided pilots with instructions for safe landings and takeoffs at airport averaging 120 flights per day.
  • Reviewed requests for activities impacting National Air Space (NAS) and Special Use Airspace (SUA) management.
  • Controlled arrivals and departures and transitioned aircraft across airfield and flight line.
  • Researched continually to stay up to date on new FAA rules and policies.
  • Worked closely with other air traffic controllers to establish safe and productive flow of traffic.
  • Used radar and radio communications to accurately identify and monitor air traffic.
  • Tracked aircraft movements in airspace to communicate and provide instructions to pilots.
  • Monitored aircraft departure and arrival times to determine accuracy and report delays.
  • Notified airport response personnel to be ready when emergency situations presented.
  • Identified, analyzed, resolved and reported hazards and procedural issues affecting or potentially affecting safe and timely outcomes.

Education

High School Diploma -

Pulaski County Senior High School
Dublin, VA
05.1987

No Degree - Air Traffic Control

ATC SCHOOL
Fort Rucker, AL
01.1987

Skills

  • Business Administration
  • Contract Negotiation
  • Operations Management
  • Logistics Management
  • Staff Development
  • Contract Management
  • Business Development
  • Budget Control
  • Staff Management
  • Budget Management
  • Rules and Regulations
  • Organizational Development
  • Issues Resolution
  • Crisis Management
  • Hiring and Retention

Avid RC Guy Of 30 years!

RC FOR ME! Scale Airplanes, Helicopters, Drones, Cars and Trucks.  AMA Member since 1993.  President, Pulaski County Flying Aces 2005 to 2010.  It is my stress relief...

Timeline

DIRECTOR

S&N Communications
02.2023 - Current

Regional Manager

Stake Center Locating Services
10.2017 - 02.2023

Area Manager

S&N Communications
01.2010 - 10.2017

Lead Technician

USIC Locating Services
01.2006 - 01.2010

Utility Locate Technician

ProMark Utility Locators
01.2000 - 01.2006

Utility Locate Technician

UUL Locating Services
03.1995 - 01.2000

Plant Manager

Parkdale America
03.1991 - 01.1995

Air Traffic Controller

US Army
06.1987 - 12.1990

High School Diploma -

Pulaski County Senior High School

No Degree - Air Traffic Control

ATC SCHOOL

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Ewell F. Lester Jr