ERIC WILLIAMS
Eaton Park
Summary
Dynamic and reliable professional with a strong background in customer service and vehicle maintenance, honed at Archie's Car Wash. Recognized for exceptional attention to detail and effective communication skills, consistently enhancing customer satisfaction and retention. Proven ability to implement efficient cleaning techniques and maintain high standards of service quality.
Overview
6
6
years of professional experience
Work History
Car Wash Attendant
Archie's Car Wash
09.2021 - 05.2025
- Greeted customers and assessed needs to recommend suitable car wash services.
- Developed strong time-management skills by managing multiple tasks simultaneously without sacrificing service quality.
- Assisted customers with inquiries about available services or pricing options, guiding them toward appropriate selections based on their needs.
- Achieved customer satisfaction by providing high-quality professional service.
- Enhanced customer satisfaction by delivering efficient and thorough car wash services.
- Delivered high-quality car wash services using high-pressure washers, vacuums and detailing tools.
- Demonstrated attention to detail while performing various tasks such as prepping cars, operating machinery, and applying cleaning solutions.
- Adhered to all safety protocols, reducing the risk of accidents and injuries on site.
- Kept customer areas clean and tidy to maintain professional, hygienic standards.
- Maintained a clean and organized work environment, ensuring the safety of customers and employees.
- Optimized workflow by rotating between different roles within the car wash process as needed.
- Cleaned and polished vehicle interiors and exteriors to high standards.
- Provided exceptional customer service by recommending and apprising customers on service options, pricing, and savings opportunities through memberships or promotional information.
- Assisted in training new staff members on proper car wash techniques and procedures.
- Promoted a positive workplace culture by actively contributing to team collaboration and open communication.
- Established loyal customer base through consistent quality workmanship and friendly service interactions.
- Educated customers on self-service car wash operation for safe, appropriate use.
- Collaborated with team members to streamline processes and improve overall efficiency.
- Recognized for punctuality and reliability, consistently arriving prepared for scheduled shifts even during peak business hours.
- Completed daily operational paperwork, order records and payment receipts for up-to-date documentation.
- Managed inventory levels for car wash supplies, ensuring adequate stock at all times.
- Received check, cash and credit card payments from customers, gave back balance, and maintained accounts of payments received on daily basis.
- Contributed to increased sales by upselling additional services such as waxing and detailing.
- Handled cash transactions efficiently, balancing daily receipts accurately at the end of each shift.
- Managed car wash supplies and materials inventories for timely reordering and replenishment.
- Maintained and repaired car wash equipment to meet operational demand.
- Conducted regular equipment maintenance checks, minimizing downtime due to mechanical issues.
- Supported management in implementing new policies or procedures aimed at improving operations or increasing revenue.
- Evaluated vehicles' exterior ahead of car wash service to ascertain and relay all issues to customers.
- Rinsed objects and placed on drying racks or used cloth, squeegees, or air compressors to dry surfaces.
- Monitored water usage closely during each wash cycle to conserve resources while maintaining high-quality results.
- Implemented eco-friendly washing techniques, contributing to environmental sustainability.
- Provided feedback to management on customer preferences and service improvements, fostering culture of continuous improvement.
- Streamlined car wash process, minimizing wait times and improving overall service efficiency.
- Provided exceptional customer service, quickly addressing and resolving any issues or concerns.
- Increased repeat business with friendly and engaging interaction with customers at point of sale.
- Maintained clean and organized work environment, contributing to efficient operations and pleasant customer experience.
- Conducted regular maintenance checks on car wash equipment, preventing downtime and ensuring continuous operation.
- Monitored water usage and recycling systems, supporting cost-saving measures and sustainability.
Laborer/Worker
Adams Affordable Construction, LLC
03.2021 - 09.2021
- Improved worksite efficiency by consistently maintaining a clean and organized work area.
- Assisted carpenters and other tradespeople in construction, installation and repair of buildings and loaded, transported and unloaded materials, tools and supplies.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Organized materials, tools, and equipment to supply team members.
- Prepared job sites by removing debris and setting up materials and tools.
- Demonstrated adaptability by quickly learning new tools, techniques, and technologies relevant to the laborer role.
- Promoted environmental responsibility by properly disposing of waste materials according to regulations and company guidelines.
- Worked alongside team to accomplish work goals according to schedule.
- Gathered and removed debris and discarded material upon final completion of construction project.
- Facilitated timely project completion through reliable attendance, punctuality, and commitment to meeting deadlines without sacrificing quality of workmanship.
- Enhanced team productivity by effectively communicating with coworkers to complete tasks in a timely manner.
- Maintained compliance with industry standards and regulations through ongoing professional development opportunities, attending trainings as required or recommended for the laborer role.
- Utilized construction tools and machinery to effectively complete job site projects.
- Performed general labor tasks on concrete construction job sites using multiple power tools and specialized hand tools.
- Ensured smooth operations at job sites by conducting routine maintenance on tools and equipment to prevent breakdowns or malfunctions.
- Contributed to project success by collaborating with supervisors to understand specifications and execute tasks accordingly.
- Prepared and applied cement and other construction materials to build structures or fill gaps and smoothed and leveled new concrete.
- Supported project completion by assisting with various construction tasks, such as framing, concrete pouring, and site preparation.
- Measured, marked and recorded openings and distances to designate areas for construction work.
- Garnered positive feedback from clients due to exceptional attention-to-detail while performing finishing touches on completed projects.
- Reduced workplace accidents through diligent adherence to safety protocols and proper use of personal protective equipment.
- Loaded and unloaded materials onto trucks and trailers.
- Moved and cleared debris from work sites to dispose of in designated areas.
- Followed instructions and safety protocols while operating machinery and equipment.
- Cleaned and maintained tools, equipment and worksites.
- Used variety of hand and power tools to complete tasks.
- Mixed and poured concrete for variety of projects.
- Provided labor support to carpenters, masons and other skilled trades.
- Managed safe and efficient use of tools and equipment on construction sites.
- Loaded and unloaded materials and equipment onto and off construction sites.
- Installed drywall, siding and other structural components.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Finished surfaces of woodwork or wallboard in houses and buildings with paneling, paint and hand tools.
- Worked on sites, installing roofs and other exterior components.
Nightshift Janitorial/Janitorial/Maintenance Crew Member
Floyd Patterson
08.2019 - 02.2021
- Followed routine maintenance checklist.
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Enhanced safety in the workplace by addressing potential hazards and maintaining a clean work environment.
- Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
- Ensured compliance with industry standards and regulations through meticulous attention to detail in all aspects of maintenance work.
- Achieved timely completion of repair projects by prioritizing tasks based on urgency and impact on operations.
- Maintained optimal equipment performance with regular inspections, adjustments, and replacements as needed.
- Oversaw use and maintenance of machines such as lights and fans and plumbing, hydraulic, electrical and pneumatic systems.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
- Sanitized restrooms using such chemicals as ammonia to reduce spread of germs.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Properly handled, transported, and disposed of recycled materials.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Safely and effectively handled wide range of cleaning products and solutions.
- Reported issues to property manager so effective resolutions could be put into place.
- Positively engaged with customers and maintained professional appearance as company representative.
- Executed tasks within time and budget constraints.
- Replaced worn or broken parts on machines and equipment.
- Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
- Loaded, unloaded, and moved material to and from storage and production areas.
Education
GED -
Everest College
Lakeland, FLSkills
- Flexible work schedule
- Strong communication skills
- Teamwork and contribution
- Customer service
- Customer retention
- Self-motivation and initiative
- Reliability and punctuality
- Vehicle maintenance inspections
- Efficient cleaning techniques
- Vehicle detailing expertise
- Interior and exterior cleaning
- Chemical handling
Timeline
Car Wash Attendant
Archie's Car Wash
09.2021 - 05.2025
Laborer/Worker
Adams Affordable Construction, LLC
03.2021 - 09.2021
Nightshift Janitorial/Janitorial/Maintenance Crew Member
Floyd Patterson
08.2019 - 02.2021
GED -
Everest College
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