Kimberly Harrison
Covid Program Coordinator
Columbus,OH
Summary
Graduate of Bennett College for Women with a Bachelors of Social Work degree with studies in substance abuse counseling. I recently relocated to Ohio and I am seeking a service oriented position with an organization, that promotes the well-being of individuals in a community and who supports the idea that those individuals are only as strong as its community support. Prior to the pandemic, I was self employed and in response to the nation's state of emergency, I became actively involved in my community as an essential worker. I wish the next company or business I am employed with, utilizes my strengths as they will contribute to teamwork and be an asset to the overall performance of service work for the organization.
Overview
3
3
years of professional experience
8
8
years of post-secondary education
Work History
Covid Program Coordinator
Charlotte Mecklenburg School System
Charlotte, NC
10.2021 - Current
- Organized and managed program development from conception through successful execution.
- Prepare and distribute visual & hearing aids with real-time & up to date Covid protocols to students, teachers & staff
- Gathered and organized printed materials required for Covid program participation.
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments in Charlotte Mecklenburg School System & Mecklenburg County Public Health.
- Perform Covid lab & diagnostic and rapid antigen test on students, staff and parents.
Donor Services Agent
American Red Cross Blood Services
Charlotte, NC
12.2013 - 07.2014
- Directed, trained and motivated volunteer blood drive coordinators and committee members.
- Maintained ongoing public and media relations program in assigned territory.
- Scheduled blood drives within center-established guidelines to achieve monthly and annual goals.
- Created donor recognition programs to drive engagement.
- Introduced and implemented new testing and interpretation procedures to maintain standards of care and meet quality assurance benchmarks.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
Lead Intake Specialist
Men's Shelter Of Charlotte
Charlotte, NC
07.2011 - 10.2012
- Explained eligibility requirements, application details, payment methods and applicants' legal rights during intake assessment.
- Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
- Interacted with insurance providers to obtain necessary documents to complete registration.
- Determined eligibility for counseling and referral for over [Number] clients daily.
- Completed intake assessment forms and filed clients' charts.
- Worked with clinical and operations teams to facilitate client placement and obtain appropriate services for clients.
- Communicated with referral sources, physicians and associated staff to check documentation for proper signatures.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Entered referrals into appropriate system based on type of referral obtained.
- Identified service gaps and located needed housing and work placement resources for individuals.
- Worked with clients to improve life choices and maximize benefits of programs.
- Collaborated on program operations and relayed participant feedback for improvements.
Intern- Case Manager
Interactive Resource Center
Greensboro, NC
08.2010 - 05.2011
- Successfully maintain clean, valid driver's license and access to reliable transportation.
- Identified service gaps and located needed housing and work placement resources for individuals.
- Improved clients' coping with routine life activities such as food budgeting, rental payments and resume/interviewing skills.
- Oversaw day-to-day activities of residents in facility.
- Coordinated referrals and direct support for clients regardless of race, ethnicity, socioeconomic backgrounds etc..
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
Education
High School Diploma -
Hopwell Senior High School
Huntersville, NC 08.2003 - 06.2006
Bachelors of Social Work - Social Work & Substance Abuse Counseling
Bennett College For Women
Greensboro, NC 08.2006 - 05.2011
Skills
Data management familiarity
Process improvements
Project coordination
Customer service experience
CRM
Relationship building and retention
Patient education and counseling
Conflict Resolution
Clerical Support
Patient and family advocacy
Clinical Documentation
Appointment Scheduling
Case management
Conducting intakes
Efficient and reliable team player
Medical Records Management
Compliance/HIPPA/Confidentiality
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Covid Program Coordinator
Charlotte Mecklenburg School System
10.2021 - Current
Donor Services Agent
American Red Cross Blood Services
12.2013 - 07.2014
Lead Intake Specialist
Men's Shelter Of Charlotte
07.2011 - 10.2012
Intern- Case Manager
Interactive Resource Center
08.2010 - 05.2011
Bachelors of Social Work - Social Work & Substance Abuse Counseling
Bennett College For Women
08.2006 - 05.2011
High School Diploma -
Hopwell Senior High School
08.2003 - 06.2006