Summary
Overview
Work History
Skills
Timeline
Generic

TIMOTHY SANCHEZ

Altus,OK

Summary

Customer-oriented Store Manager offering over 15 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

Overview

16
16
years of professional experience

Work History

Food Production Supervisor

Airmark
Altus, OK
08.2023 - 02.2024
  • Directed and coordinated production activities to ensure efficient operation of the food processing plant.
  • Monitored product quality control measures, such as temperature, moisture content, and packaging requirements.
  • Scheduled personnel for various shifts in order to meet production deadlines.
  • Maintained inventories of raw materials, supplies, finished products and equipment.
  • Developed work procedures to increase efficiency and safety standards in the plant.
  • Ensured compliance with all health, safety and sanitation regulations in the workplace.
  • Investigated complaints regarding quality issues related to food production.
  • Implemented cost-saving strategies to reduce waste and maximize productivity.
  • Analyzed daily production reports to identify areas requiring improvement or corrective action.

Store Manager

United Supermarkets
Altus, OK
08.2014 - 11.2023
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Developed strategies to maximize sales and profitability.
  • Established customer service standards and monitored staff compliance.
  • Resolved customer complaints in a timely manner.
  • Recruited, trained and supervised new employees.
  • Ensured compliance with safety regulations and company policies.
  • Analyzed financial data to identify areas of improvement.
  • Maintained accurate records of employee performance reviews.
  • Created weekly work schedules for store personnel.
  • Assessed operational efficiency of the store's departments.
  • Managed daily banking activities such as deposits and withdrawals.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Evaluated store performance and incorporated feedback to implement improvement plans.

Lead Server

Applebess
Altus, OK
08.2013 - 08.2014
  • Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
  • Ensured all food orders were accurate and delivered promptly to customers tables.
  • Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
  • Maintained cleanliness in the dining room by wiping down tables, chairs, and other surfaces between seating's.
  • Conducted daily pre-shift meetings with servers to review specials, updates, or changes in policies or procedures.
  • Addressed customer complaints in an efficient and courteous manner while adhering to restaurant standards.
  • Performed cashier duties such as taking payments from customers and making change accurately.
  • Answered phone calls from customers regarding reservations or inquiries about menu items.
  • Processed guest checks using POS system accurately.
  • Managed opening and closing duties to facilitate restaurant operations.
  • Worked with management to coordinate special functions and events.
  • Provided exceptional service to high volume of daily customers.

Manager Dairy,Frozen, Front End

United
Altus, OK
05.2008 - 08.2013
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Established processes to ensure efficient workflow throughout the organization.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.

Skills

  • Employee Training
  • Operations Management
  • POS Systems
  • Revenue Generation
  • Supply Ordering
  • Risk Management
  • Store Operations Oversight
  • Operational Budgeting
  • Store Merchandising
  • Payroll Management
  • Talent Recruitment
  • Team Development
  • Shift Scheduling
  • Retail Inventory Management
  • Customer Service Management
  • Accurate Cash Handling
  • Customer Service
  • Store Opening and Closing Procedures
  • Bank and Safe Deposits
  • Multitasking and Organization
  • Team Building
  • Mathematical Aptitude
  • Budgeting and Cost Control
  • Staff Supervision
  • Delegating Work
  • Employee Terminations
  • Training and Mentoring
  • Culture Development
  • Leadership Development
  • Order Management
  • Work Planning and Prioritization

Timeline

Food Production Supervisor

Airmark
08.2023 - 02.2024

Store Manager

United Supermarkets
08.2014 - 11.2023

Lead Server

Applebess
08.2013 - 08.2014

Manager Dairy,Frozen, Front End

United
05.2008 - 08.2013

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TIMOTHY SANCHEZ