Ewurabena Krampah

Instructional Design and Content Creation - Office of Instructional Design
• Curriculum Design: Designing course structures, modules, and lesson plans that align with learning objectives (Practicum).
• Provide frontline technical support for students and faculty using LMS platforms (Canvas, Blackboard, Moodle), resolving login errors, course access issues, and navigation problems.
• Troubleshoot instructional technology tools including Zoom, Google Drive, multimedia files, video lecture uploads, and screen-recording tools.
• Assist faculty in building online course components, embedding media, and improving accessibility using UDL principles.
• Develop step-by-step user guides, tutorials, and documentation to support technology adoption.
• Collaborate with instructional designers to test course tools, review usability issues, and improve digital learning environments.

• Wide Point Corporation, Columbus, OH Provided real-time phone, chat, and email support, resolving customer issues and assisting with online account navigation and system errors.
  • Troubleshot user problems with digital accounts, online portals, and product platforms.
  • Documented technical issues in internal systems and escalated unresolved cases to Tier 2 support.
  • Delivered excellent customer service with rapid problem resolution and clear instructions.confidentiality.

Ohio University - COVID-19 Operations, Athens, OH
• Used Maxient and university digital systems to manage confidential case files, upload documentation, and troubleshoot system access issues for students and staff.
• Supported users experiencing technical challenges with reporting tools, online forms, and communication platforms.
• Communicated with students and campus partners to resolve technology-related barriers to case processing.
• Ensured accurate electronic documentation while maintaining HIPAA and FERPA confidentiality standards.

• Worked with tech tools set up, emails, slack, Google Drive, Airtable, CoApp, and Google Calendar.
• Typed reports, grants, summaries, and proposals.
• Worked on transcriptions and summaries.
• Engaged in internal and external communications.
• Prepared and managed communication materials.
• Assisted with social media related content and marketing.
• Attended focus group meeting and taking minutes.
• Worked with Google Suite, and Microsoft Office programs (Word, Excel, and PowerPoint).
• Attended meetings and community events.

• Developed a market feasibility study on the household spending incomes of the population of Athens and the whole of Ohio.
• Wrote and won several grants and proposals for the organization.
• Participated in developmental projects to positively impact the Appalachian community in Southeast Ohio.
• Communicated with partners and volunteers to ensure effective research planning and evaluation.
• Initiated and drafted agency policy in line with quarterly objectives and budget.
• Conducted researched the Social Return on Investment for True Pigment and Center for Campus and Community Engagement in Athens, Ohio.
• Provided proxies for preparing Social Return on Investment for Habitat for Humanity.
• Advisory role to clients with their 501c3 tax regulations for small businesses.
• Worked in a team to generate funds to support small businesses.
• Engaged and collaborated with other organizations to create positive impacts in the Appalachian community.
• Completed projects on the social and economic impact of Habitat for Humanity in the Appalachian community.
• Managed all the social media accounts for Social Enterprise Ecosystem (Instagram, Facebook, LinkedIn) – Posting and engaging all their partners.
• Conducted market feasibility study and helped measure some stores' consumption patterns and suggested what else can be introduced in the market.

• Taught all the levels of foreign language to prepare students to have conversations in a foreign language and created pedagogies that are beneficial to students and tackle social justice issues.
• Designed activities for online learning during COVID-19 for students.
• Prepared teaching and study materials syllabus, lesson notes, examination questions, role plays, kahoot, and pedagogies to help students engage with the course content and achieve high proficiency in a foreign language like Akan.
• Conducted placement tests for incoming students, freshmen, transfer students, and seniors who went to study abroad to enable them to have a great start and prepare them to communicate effectively in the local language.
• Developed examination questions, conducted examinations, and awarded grades to students studying the Akan language.
• Achieved approximately a 99% success rate among students in the class.

• Facilitated and coordinated mentorship workshops for office staff, which improved overall skill-building and work delivery.
• Planned and organized meetings for the Director.
• Performed other clerical duties at the instruction of the Director.
• Analyzed and provided information to clients.
• Managed people and resources and implemented various programs for organizations.
• Oversaw expenditure draft and implement governmental and public policy.
• Evaluated programs and services within an organization.
• Received and Assisted clients and suppliers.
• Answered phone calls, took messages, carried out routine clerical tasks, and assisted with contractors and supplier’s documentation.

• Integrated educational technology (Zoom, Google Slides, learning apps) into instruction for young learners.
  • Created digital content, learning modules, and parent communication using Google Workspace and LMS tools.
  • Supported families with navigating online platforms and resolving basic tech issues related to school systems.