Ewurabena Krampah
ATHENS,Ohio
Summary
Dynamic content developer with a proven track record at Ohio University, excelling in instructional design and assessment creation. Skilled in verbal communication and management, I successfully enhanced digital course delivery and achieved a 99% student success rate. Passionate about educational support and volunteer coordination, I thrive in collaborative environments.
Overview
10
10
years of professional experience
Work History
Content Development
Center for International Studies - Ohio University
ATHENS, Ohio
08.2024 - Current
- Storyboarding: Planning and mapping out the flow of content, including visuals, text, and multimedia.
- Content Writing: Writing clear, concise, and engaging instructional materials.
- Assessment Design: Creating quizzes, tests, case studies, and other evaluation tools to measure learning outcomes.
- Collaborate with staff and departments to enhance instructional quality and digital course delivery.
- Coordinate project timelines, schedule meetings, and support internal operations to align with instructional goals.
- Assist with workshop planning and faculty support across multiple platforms.
Community Development Officer Intern (CWRU MSW)
Fairfax Renaissance Development Corporation (FRDC)
09.2022 - 08.2024
- Managed 3-5 volunteers to provide engagement and social support to 5th-grade students at Bolton Elementary School as a mentor for the Lunch Buddies Program.
- Assisted children with educational support at Griot Village to inspire and improve literacy among underserved communities.
- Organized pioneering initiatives to increase the footprint of the Lunch Buddies program at FRDC.
- Managed volunteers and organized events to promote community engagement.
- Led weekly meetings, scheduled outreach activities, and conducted surveys to assess program effectiveness.
- Supported training, onboarding, and supervision of volunteers in mentoring initiatives.
Customer Service Representative
Wide Point Corporation
Columbus, USA
05.2022 - 09.2022
- Received and responded to inbound customer calls/chats by capturing and verifying required information.
- Resolved customer concerns and prepared documentation on all correspondence, summaries, and reports.
- Delivered outstanding service to our high-value customers by providing outstanding service and solutions to grow customer relationships.
- Comprehended customer requests for products or services.
- Ensured all customer requests for products or services were worked on.
- Provided information to customers and documented all information in the system.
- Attended training and required meetings.
- Explained services to clients and always maintained confidentiality.
Non-Clinical Case Management Manager
Ohio University - COVID-19 Operations
Athens, USA
10.2021 - 05.2022
- Provided support services to students on all Ohio University campuses.
- Conducted a triage assessment, creating cases through a data system (Maxient).
- Managed crisis intervention.
- Attended to after-hours emergencies.
- Worked alongside university partners, parents, public health officials, students, faculty, and staff who need short- or long-term accommodations to allow ongoing support, campus and community referral, and coordinating of support services within and outside the campus.
- Scheduled and coordinated consultations and follow-ups across departments.
- Supported operations and triaged student needs, collaborating with university stakeholders.
- Maintained confidential records and engaged in service planning aligned with broader institutional goals.
Communication Intern
Cohear Services, Inc.
Athens, USA
08.2021 - 12.2021
- Worked with tech tools set up, emails, slack, Google Drive, Airtable, CoApp, and Google Calendar.
- Typed reports, grants, summaries, and proposals.
- Worked on transcriptions and summaries.
- Engaged in internal and external communications.
- Prepared and managed communication materials.
- Assisted with social media related content and marketing.
- Attended focus group meeting and taking minutes.
- Worked with Google Suite, and Microsoft Office programs (Word, Excel, and PowerPoint).
- Attended meetings and community events.
Research Analyst (Social Enterprise Ecosystem)
Voinovich School of Leadership and Public Affairs, Ohio University
Athens, USA
05.2020 - 08.2021
- Developed a market feasibility study on the household spending incomes of the population of Athens and the whole of Ohio.
- Wrote and won several grants and proposals for the organization.
- Participated in developmental projects to positively impact the Appalachian community in Southeast Ohio.
- Communicated with partners and volunteers to ensure effective research planning and evaluation.
- Initiated and drafted agency policy in line with quarterly objectives and budget.
- Conducted researched the Social Return on Investment for True Pigment and Center for Campus and Community Engagement in Athens, Ohio.
- Provided proxies for preparing Social Return on Investment for Habitat for Humanity.
- Advisory role to clients with their 501c3 tax regulations for small businesses.
- Worked in a team to generate funds to support small businesses.
- Engaged and collaborated with other organizations to create positive impacts in the Appalachian community.
- Completed projects on the social and economic impact of Habitat for Humanity in the Appalachian community.
- Managed all the social media accounts for Social Enterprise Ecosystem (Instagram, Facebook, LinkedIn) – Posting and engaging all their partners.
- Conducted market feasibility study and helped measure some stores' consumption patterns and suggested what else can be introduced in the market.
Teaching Instructor (Linguistics department)
Ohio University – Center for International Studies
08.2020 - 05.2021
- Taught all the levels of foreign language to prepare students to have conversations in a foreign language and created pedagogies that are beneficial to students and tackle social justice issues.
- Designed activities for online learning during COVID-19 for students.
- Prepared teaching and study materials syllabus, lesson notes, examination questions, role plays, kahoot, and pedagogies to help students engage with the course content and achieve high proficiency in a foreign language like Akan.
- Conducted placement tests for incoming students, freshmen, transfer students, and seniors who went to study abroad to enable them to have a great start and prepare them to communicate effectively in the local language.
- Developed examination questions, conducted examinations, and awarded grades to students studying the Akan language.
- Achieved approximately a 99% success rate among students in the class.
Executive Administrator and Secretary to the Director
West African Examinations Council
Accra, Ghana
09.2015 - 08.2019
- Facilitated and coordinated mentorship workshops for office staff, which improved overall skill-building and work delivery.
- Planned and organized meetings for the Director.
- Performed other clerical duties at the instruction of the Director.
- Analyzed and provided information to clients.
- Managed people and resources and implemented various programs for organizations.
- Oversaw expenditure draft and implement governmental and public policy.
- Evaluated programs and services within an organization.
- Received and Assisted clients and suppliers.
- Answered phone calls, took messages, carried out routine clerical tasks, and assisted with contractors and supplier’s documentation.
Education
PhD - Educational / Instructional Technology
Ohio University
Athens, Ohio01.2025
Master of Science - Public Administration (MPA)
Ohio University
Athens, Ohio08.2021
Master of Arts - African Studies
Ohio University
Athens, Ohio05.2021
Bachelor of Science - Business Administration
Ghana Institute of Management and Professional Administration
Accra, Ghana05.2018
Skills
- Verbal communication
- Customer service
- Presentation skills
- Microsoft Applications
- Management skills
- HIPAA
- FERPA
- Operational procedures
- Training materials
- Tracking outcomes
- Technology platforms
- Google Suite
- Learning management systems
- Educational support
- Volunteer coordination
- Social media content development
Timeline
Content Development
Center for International Studies - Ohio University
08.2024 - Current
Community Development Officer Intern (CWRU MSW)
Fairfax Renaissance Development Corporation (FRDC)
09.2022 - 08.2024
Customer Service Representative
Wide Point Corporation
05.2022 - 09.2022
Non-Clinical Case Management Manager
Ohio University - COVID-19 Operations
10.2021 - 05.2022
Communication Intern
Cohear Services, Inc.
08.2021 - 12.2021
Teaching Instructor (Linguistics department)
Ohio University – Center for International Studies
08.2020 - 05.2021
Research Analyst (Social Enterprise Ecosystem)
Voinovich School of Leadership and Public Affairs, Ohio University
05.2020 - 08.2021
Executive Administrator and Secretary to the Director
West African Examinations Council
09.2015 - 08.2019
PhD - Educational / Instructional Technology
Ohio University
Master of Science - Public Administration (MPA)
Ohio University
Master of Arts - African Studies
Ohio University
Bachelor of Science - Business Administration
Ghana Institute of Management and Professional Administration