Exaucee Banganga
Bellevue,WA
Summary
Software Development and Artificial Intelligence student currently pursuing a Bachelor’s degree at Bellevue College, with an Associate degree in Information Technology already completed. Strong foundation in programming, troubleshooting, and cloud technologies including Python, JavaScript, AWS, and Google Cloud. Experience supporting users and solving technical problems in real-world environments. Passionate about software and mobile application development, with the ability to work independently and in team settings. Highly motivated to contribute to Costco Digital Services and support the development of innovative digital solutions for Costco members.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lab Assistant
Bellevue College
Bellevue, WA
05.2022 - Current
- Assisted students with software installation and troubleshooting in computer lab environment.
- Maintained inventory of lab equipment and supplies, ensuring availability for student use.
- Conducted routine maintenance checks on computers and peripherals to ensure optimal performance.
- Maintained a clean, organized workspace to promote a positive learning environment for all users.
- Improved user satisfaction by providing timely technical assistance to faculty, staff, and students.
- Provided technical support for hardware issues, enhancing user experience and productivity.
Project Manager
Kat Security
CONGO,DRC
12.2021 - 02.2022
- Led project planning and execution to ensure timely delivery of milestones.
- Coordinated cross-functional teams to streamline communication and collaboration.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
IT Technical Support Intern
Sonas, DRC
CONGO, DRC
07.2021 - 08.2021
- Assisted users with technical issues, providing timely support and troubleshooting solutions.
- Documented resolutions in ticketing system, ensuring accurate record-keeping for future reference.
- Maintained inventory of IT equipment, tracking usage and facilitating timely procurement of resources.
Education
Associate degree - Information Technology
Bellevue College
Software Developement AI Concentration
Bellevue College
06-2027
Skills
Technical Skills
Python, JavaScript
Lab inventory management
Lab equipment maintenance
AWS, Google Cloud
Technical Support
Troubleshooting
Networking
Soft Skills
Problem Solving
Critical Thinking
Team Collaboration
Communication
Active Listening
Conflict Resolution
Laboratory techniques
Certification
Certificate of Achievement Cloud Architecture and Services
Certificate of Achievement Network Support Specialist
Certificate of Completion Network Support Technician
Certificate of Completion Cloud Support Technician
Languages
English
Full Professional
French
Native or Bilingual
Spanish
Elementary
Timeline
Lab Assistant
Bellevue College
05.2022 - Current
Project Manager
Kat Security
12.2021 - 02.2022
IT Technical Support Intern
Sonas, DRC
07.2021 - 08.2021
Associate degree - Information Technology
Bellevue College
Software Developement AI Concentration
Bellevue College
References
Grace Bakalag | System Admin
Accenture
+1202-766-2137
Rahman Mumar | IT Customer Support
Bellevue College
+1425-564-3130