Open To Work
Excel Osakwe
Hamden,CT
Work Preference
Summary
IT professional with extensive experience in Linux system administration and troubleshooting across diverse environments. Proven ability to resolve technical issues and enhance system performance, supporting over 50 end users. Committed to delivering exceptional user support and optimizing IT operations through automation and collaboration.
Overview
3
3
years of professional experience
Work History
Linux System Administrator
Data Service Group
Bear, Delaware
01.2023 - Current
- Install, configure, and maintain Linux systems, user accounts, and system permissions
- Diagnosed and resolved system access issues, permission errors, and performance bottlenecks in Linux and Windows environments, enhancing overall system reliability
- Perform routine system monitoring and maintenance, contributing to 99% system uptime
- Achieve 90% first-contact resolution rate for common technical issues including login failures, application errors, and connectivity problems
- Managed and responded to 20–30 support tickets weekly via ticketing systems, email, and direct user requests, ensuring timely resolution of user issues
- Provide day-to-day technical support for 50+ end users, resolving hardware, software, and network-related issues
- Escalate complex or high-impact incidents to senior IT staff, ensuring detailed documentation and timely follow-up
- Collaborated with cross-functional teams to resolve technical issues, contributing to improved system performance and user satisfaction
- Maintain accurate service logs, system documentation, and troubleshooting guides for recurring issues
- Assisted users with Microsoft Office applications and general software usage, providing over-the-shoulder support.
Education
Associates degree - Computer Information Systems, Cybersecurity
Connecticut State Community College (Gateway Campus)
New Haven, CT05-2026
Skills
- Linux (Red Hat, CentOS, Ubuntu)
- Bash scripting
- Python programming
- Ansible automation
- Docker containerization
- AWS and Azure
- VMware and VirtualBox
- Windows Server
- Troubleshooting techniques
- System monitoring tools
- Ticketing systems management
- Git version control
- Technical documentation
- Microsoft Office Suite
- User support services
Additional Qualifications
- Strong communication and interpersonal skills with the ability to support both technical and non-technical users
- Proven ability to prioritize and manage multiple support requests in a fast-paced environment
- Experience with ticket tracking, issue documentation, and escalation processes
- Strong analytical and problem-solving skills with attention to detail
Timeline
Linux System Administrator
Data Service Group
01.2023 - Current
Associates degree - Computer Information Systems, Cybersecurity
Connecticut State Community College (Gateway Campus)