Exequiel Pineda, Jr.
Lancaster,CA
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
22
22
years of professional experience
Work History
Personal Computer Support Technician
Self
01.2004 - Current
- Installed, configured and maintained computer systems and network connections.
- Configured and tested new software and hardware.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Researched and identified solutions to technical problems.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
Field Support Technician
Adecco/Akkodis Inc./AT&T/L.A. County
02.2024 - 11.2024
- Responsible for on-site repair and troubleshooting along with providing support services to the Election Vote Center team. This includes and recording incidents into the Cherwell Ticketing System.
- Assisting the Vote Center Staff with election equipment issues
- Monitoring and troubleshooting all applicable electronic devices (Ballot Marking Devices, ePollbooks, BAM printers, UPS, Router, etc.) and recording incidents into the Cherwell Ticketing System.
Field Support Technician
Robert Half/Protiviti Inc./L.A. County
05.2022 - 11.2022
- Responsible for on-site repair and troubleshooting along with providing support services to the Election Vote Center team. This includes and recording incidents into the Cherwell Ticketing System.
- Assisting the Vote Center Staff with election equipment issues
- Monitoring and troubleshooting all applicable electronic devices (Ballot Marking Devices, ePollbooks, BAM printers, UPS, Router, etc.) and recording incidents into the Cherwell Ticketing System.
Set Up & Break Down Operator
TEKsystems
10.2020 - 11.2021
- Responsible for the set up and break down of electronic voting systems equipment from Smartmatic (Ballot Marking Devices, Electronic Pollbooks, BAM Printers, etc.) in numerous Voting Centers throughout Los Angeles County in preparation for the 2020 Presidential Election and the 2021 California Gubernatorial Recall Election.
Census Enumerator
U.S. Census Bureau
08.2020 - 09.2020
- Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
- Served as last line of defense to obtain accurate count for federal funding and fair political representation.
- Met with supervisor to review procedures, report issues or concerns and receive instructions.
- Maintained and submitted records of hours worked, miles driven and expenses incurred to facilitate accurate reporting measures.
- Performed field staff duties critical to completing accurate count in hard-to-reach communities.
- Leveraged smartphones to record information.
On-site Technician
Go2IT Group
12.2013 - 03.2014
- Performed contract assignments for IBM and Dell which included server and workstation replacement, hardware/software configuration and troubleshooting.
On-site Technician
Computer Troubleshooters
06.2005 - 08.2013
- Traveled to client's place of business and was responsible for maintaining and troubleshooting equipment - PCs, laptops, servers, workstations, POS machines, networking equipment, etc. and performed any additional services requested by the client.
Education
Bachelor of Science - Computer Information Science
College of The Canyons
Valencia, CASkills
- User support
- Hardware troubleshooting
- Analytical thinking
- Application installations
- LAN/WAN
- Technical support
- Hardware and peripherals
- Issue troubleshooting
- Antivirus software
- Operating systems
Timeline
Field Support Technician
Adecco/Akkodis Inc./AT&T/L.A. County
02.2024 - 11.2024
Field Support Technician
Robert Half/Protiviti Inc./L.A. County
05.2022 - 11.2022
Set Up & Break Down Operator
TEKsystems
10.2020 - 11.2021
Census Enumerator
U.S. Census Bureau
08.2020 - 09.2020
On-site Technician
Go2IT Group
12.2013 - 03.2014
On-site Technician
Computer Troubleshooters
06.2005 - 08.2013
Personal Computer Support Technician
Self
01.2004 - Current
Bachelor of Science - Computer Information Science
College of The Canyons
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