Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Languages
Work Preference
Timeline
BusinessAnalyst
Exhilda Xhelo

Exhilda Xhelo

Licensed Costumer Service Representative
St.Johns,FL

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Dedicated Costumer Service maintaining professional relationships to increase profitability and drive business results. Goal orientated worker and always willing to learn.

Overview

1
1
Certification

Work History

Licensed Costumer Service Representative

The Anderson Agency Of NE FL
St.Augustine
07.2020 - 01.2021
  • Answered incoming phone calls to answer customers questions and support current policyholders.
  • Reviewed and adjusted customer coverage levels to address, identify and resolve customer conflicts.
  • Documented customer contact to maintain record of customer interactions and elevate quality of service.
  • Submitted claims for policyholders.
  • Initiated outbound customer calls to review policy reviews and late payments to avoid lapse in coverage.
  • Verified and updated customer contact details to build and maintain accurate customer database.
  • Processed customer premium payments through phone.
  • Encouraged policyholders to submit referrals to increase client base.
  • Checked documentation for accuracy and validity on updated systems.
  • Verified client information by analyzing existing evidence on file.
  • Processed and recorded new policies and claims.
  • Posted payments to accounts and maintained records.
  • Modified, updated and processed existing policies.
  • Notified insurance agents and accounting departments of policy cancellations and changes.

Embroidery Operator

Here's Fred Golf Company
Jacksonville,FL
04.2016 - 11.2018
  • Detected work-piece defects and machine malfunctions, maintaining machines to prevent future malfunctions.
  • Comprehended and carried out routine or complex job specifications and requirements.
  • Obtained appropriate tooling and fixtures to revise setups on calibrated test strands.
  • Examined sketches, sample articles and design specifications to ascertain number, shape and size of pattern parts.
  • Monitored machines, diagnosed problems and performed basic corrections to keep equipment operational during all shifts.
  • Worked efficiently to join, reinforce and decorate products with sewing machines and hand stitching.
  • Observed educators in classroom and described methods to improve instructional techniques.
  • Followed industry standards and manufacturer instructions to calibrate measurement tools.
  • Used troubleshooting methods to identify issues with mechanical tools.
  • Scanned and bagged items and operated cash register to check out store patrons.
  • Trained newly hired employees by explaining job responsibilities and overseeing task prioritization.
  • Checked store shelves and restocked products from inventory in back room.
  • Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction.

Cashier

Feather Your Nest
Jacksonville,FL
02.2015 - 02.2016
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Helped customers find specific products, answering questions and offering advice.
  • Helped customers update accounts, sign up for new services and take advantage of special offers.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Worked closely with front-end staff to assist customers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.

Call Center Operator

Wind Operator
Tirane,Albania
01.2008 - 01.2010
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Lead on- and off-site customer support teams across multiple time zones.
  • Provided detailed monthly departmental reports and updates to senior management.
  • Prevented key account losses by researching discrepancies for corrective action.
  • Assisted customers with completing quick and efficient sales transactions.

Education

High School Diploma -

Ismail Qemali
Tirane,Albania

Skills

  • Positive Personality
  • Efficient and Detail-Oriented
  • Understanding Customer Needs
  • Answering Customer Questions
  • Customer Service and Assistance
  • Call Transfers
  • Credit Card Payment Processing
  • Patience
  • Tact
  • Attention to detail

Certification

  • Licensed Costumer Service Representative

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

Albanian
Bilingual or Proficient (C2)

Work Preference

Work Type

Full Time

Work Location

RemoteOn-Site

Important To Me

Work-life balanceFlexible work hoursPaid sick leaveWork from home optionPaid time off

Timeline

Licensed Costumer Service Representative

The Anderson Agency Of NE FL
07.2020 - 01.2021

Embroidery Operator

Here's Fred Golf Company
04.2016 - 11.2018

Cashier

Feather Your Nest
02.2015 - 02.2016

Call Center Operator

Wind Operator
01.2008 - 01.2010

High School Diploma -

Ismail Qemali

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Exhilda XheloLicensed Costumer Service Representative