Hi, I’m
Exiba S. Moreno
Mesquite,TX
Summary
Friendly and enthusiastic, who consistently meets customer service satisfaction goals.
Overview
11
years of professional experience
2
Languages
Work History
ColorMark LC
Customer Service Representative
01.2013 - 01.2017
Job overview
- Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
- Maintained cleanliness and presentation of stock room and production floor.
- Supported customers and fielded questions regarding merchandising and pricing.
- Assisted customers by answering questions, responding to inquiries and handling requests by phone.
- Participated in physical inventory counts every month.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Directed calls to appropriate individuals and departments.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Scheduled weekly inventory pickups and deliveries with vendors.
- Handled acceptance of delivered packages, checking and ensuring proper product type and amounts during unloading of merchandise.
Dallas Isd
Teacher Assistant
01.2018 - 11.2018
Job overview
- Planned, implemented, monitored, and assessed a classroom instructional program which was consistent with Capistrano Unified District regulations and Board of Education goals.
- Greeted customers and visitors in-person and via telephone calls.
- Consistently received positive teacher evaluations from students.
- Implemented reading and writing workshops to increase student literacy and support school reading programs.
- Offered constructive feedback to minors under care regarding specific actions, behaviors and words.
- Facilitated group sessions and provided one-on-one support.
- Documented student attendance and progress against goals.
- Met with parents to resolve conflicting educational priorities and issues.
- Oversee inventory activities, including materials monitoring, ordering or requisition, and supply stocking or re-stocking.
- Sorted, received and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping.
Cure8 Home
Interior Design Assistant
11.2018 - 07.2020
Job overview
- Enhanced client satisfaction by providing personalized design solutions and exceptional customer service.
- Assisted lead designer in creating visually appealing spaces for residential and commercial clients.
- Contributed to increased project efficiency by maintaining organized files and documentation for all design projects.
- Collaborated with vendors and contractors, ensuring timely delivery of materials and services.
- Developed comprehensive design presentations for clients, showcasing proposed layouts, color schemes, and material selections.
- Visited job sites to take notes and record space measurements to create floor plans.
- Ordered samples from vendors to handle presentation creation activities.
- Worked with vendors and showrooms to produce quotes.
- Handled communication with clients by answering telephone calls and responding to emails and official letters.
- Generated estimates and invoices for projects.
- Photographed progress and finished projects.
Installation Delivery & Storage
Customer Service Representative
07.2020 - Current
Job overview
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Streamlined communication between departments for improved schedule adherence and reduced conflicts.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Enhanced customer satisfaction by providing accurate and timely quotes for products and services.
- Provided comprehensive training to new employees on company policies, systems, and quoting procedures.
- Ensured high-quality proposals by conducting thorough reviews for accuracy, consistency, and compliance with company guidelines.
- Managed a large volume of incoming quote requests, prioritizing tasks effectively to meet tight deadlines consistently.
- Prepared bids and proposals to submit to clients and secure new business.
- Attended project meetings to provide updates and insights on project costs.
- Monitored project progress to identify and address changes in project scope or budget.
- Provided accurate estimates by defining scope, timelines, potential setbacks, and limitations.
- Conducted site visits to gather information and data on project locations, infrastructures and conditions.
- Collaborated with project managers and contractors to obtain necessary information for preparing cost estimates.
- Supported the accounts receivable team in expediting payments through timely follow-ups on outstanding invoices.
Education
Penn Foster Online High School
High School Diploma
2009
Skills
- Microsoft Office (Word, Excel)
- Photography
- QuickBooks
- Classroom management
- Documentation and reporting
- Computer proficient
- Inventory management
- Customer-service oriented
- Multitasking
- Google Drive
- Remote Office Availability
- Time Management
References
Nilda Ruiz
Owner
(972) 342-3923
Cinthia Rodriguez
Office Manager
(469) 866-9597
Teresa Chisum
Manager
(214) 693-8923
Languages
Spanish & English
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkLocation Preference
RemoteHybridOn-SiteImportant To Me
Work-life balanceCompany Culture401k matchPaid time offPaid sick leaveHealthcare benefitsFlexible work hoursWork from home optionCareer advancementTimeline
Customer Service Representative
Installation Delivery & Storage
07.2020 - Current
Interior Design Assistant
Cure8 Home
11.2018 - 07.2020
Teacher Assistant
Dallas Isd
01.2018 - 11.2018
Customer Service Representative
ColorMark LC
01.2013 - 01.2017
Penn Foster Online High School
High School Diploma