Exodus Campbell
Austin,Texas
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
10
10
years of professional experience
Work History
Account Manager
Evolve Vacation Rental
2021.11 - Current
- Onboards and manages a continually moving pipeline of new owner partners from the point of signing up through activation
- Industry expert that researches, diagnoses, and recommends solutions to scenarios and/or problems that are varied but similar by utilizing resources and adapting solutions for specific situations
- Helps drive company revenue and increased retetion by building strong & strategic relationships with owners in addition to upselling growth opportunities to expand network
- Recommends & implements operational changes to meet emerging trends. Ensures seamless project execution.
- Provides comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Facilitated client meetings to gather feedback and adjust strategies accordingly, ensuring alignment with client objectives.
Leasing Agent & Renewals Account Manager
Cortland
2020.12 - 2021.07
- Managed 580 resident accounts from discovery call to closed accounts, while maintaining occupancy at 97%
- Integral part of lead acquisition and retention, by developing marketing plans and incentives
- Consistently negotiated contracts and renewals for annual savings
- Piloted Funnel, a new sales platform for lead marketing and management, and specialized in lead strategizing and building the pipeline
- Created efficiency workflows to maximize production profitability.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Trained and mentored new leasing agents, fostering teamwork and a supportive work environment.
- Ensured compliance with fair housing laws and company policies to promote an inclusive and welcoming community for all residents.
- Conducted thorough market research to ensure competitive pricing strategies that attracted potential renters.
Leasing Manager
Dayrise Residential
2018.08 - 2020.10
- Managed 430 resident accounts from discovery call to closed accounts
- Conducted effective market analysis through measured trend reports to authorize pricing and availability
- Increased resident retention by 17%
- Managed the integrated use of sales platforms to track lead conversion and retention
- Engineered all training & onboarding for new members while overseeing successful ramping for effective pipeline interactions.
- Managed lease agreements from inception to termination, ensuring legal compliance and minimizing potential disputes between parties.
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
Administrative Assistant
P.R.I.D.E Dallas
2014.08 - 2017.12
- Optimized office efficiency and communication through tech stack implementation and strategic processes
- Strengthened traceability, and developed organization systems for 100s of contracts, records, reports, and agendas
- Planned and supervised the innovative transition of all EMR through meticulous attention to detail
- Built a central communication hub for easier cross-departmental communication.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
Education
Associate of Arts - Creative Writing
Austin Community College
05.2020
Skills
- Account Management
- Client Relationship Management
- Content Supervisor B2C & B2B
- Full Cycle Sales Inside Sales
- Lead Generation Client Meetings
- Consulting Upsell Closing
- Project Management Pitch Delivery
- Leasing Sales Coach/ Training & Development
- Team Culture Initiatives
Accomplishments
2024 Q2 Quarterly Excellence Program Winner | Top 10% in 2023 for '2023 Client Retention' | Nominated for Leasing Specialist of the Year 2020
Additional Information
Salesforce, Sisense, SalesLoft, HubSpot, Outreach.io, Funnel, Chili Piper, Tableau
Timeline
Account Manager
Evolve Vacation Rental
2021.11 - Current
Leasing Agent & Renewals Account Manager
Cortland
2020.12 - 2021.07
Leasing Manager
Dayrise Residential
2018.08 - 2020.10
Administrative Assistant
P.R.I.D.E Dallas
2014.08 - 2017.12
Associate of Arts - Creative Writing
Austin Community College
Projects
Culture Club Ambassador Program, Evolve Vacation Rental - 07/2023 - Current
Fostered a community where fellow associates could connect, grow & build trust with teammates & leadership. Provided actionable feedback to senior leadership that created meaningful changes & initiatives. Championed for culture throughout all 5 teams within the Owner Growth Department and the company overall. Led learning sessions across the department Spearheaded 'Collaboration Club' which facilitated a direct line of communication between individual contributors and company decision makers. Highlighted individual employee wins, contributions and interest across teams.
Projects
Culture Club Ambassador Program, Evolve Vacation Rental - 07/2023 - Current
Fostered a community where fellow associates could connect, grow & build trust with teammates & leadership. Provided actionable feedback to senior leadership that created meaningful changes & initiatives. Championed for culture throughout all 5 teams within the Owner Growth Department and the company overall. Led learning sessions across the department Spearheaded 'Collaboration Club' which facilitated a direct line of communication between individual contributors and company decision makers. Highlighted individual employee wins, contributions and interest across teams.
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