ZACKERY GERMANY
Henrico,VA
Summary
Self-starting Data Entry Supervisor with 5 years of proven experience leading data entry projects and personnel. History of exceptional performance planning production schedules, problem-solving and communicating department goals. Quickly adapts to stressful situations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Data Entry
Maximus
09.2021 - 06.2023
- Maintained records and personnel files to drive administration and office support
- Performed office automation duties using email, desktop publishing and spreadsheets
- Input client information into spreadsheets and company databases to provide leaders with quick access to essential client data
- Received and routed incoming calls and correspondence to promote timely communication
- Filed and updated employee, customer and external partner contact information into company database
- Conducted accounts receivable duties by invoicing, researching chargebacks and analyzing discrepancies and reconciliations
- Communicated with customers via email and telephone to respond to inquiries, direct calls to proper personnel and confirm deliveries
- Wrote email messages, memos and business letters for management and proofread documentation to provide error-free correspondence.
Patient Service Specialist
Henrico Doctor's Hospital Forest
07.2020 - 08.2021
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations
- Obtained proper authorization and identification to release confidential medical records
- Provided helpful assistance by anticipating and responding to needs of patients and family members
- Registered patients by verifying records to update computer system and patient charts
- Scheduled and confirmed patient appointments with patients and healthcare professionals
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder
- Scheduled patient appointments over phone and in person, maximizing productivity
- Supported hospital and clinic operations using customer service skills and detailed system knowledge
- Received patient inquiries or complaints and directed to appropriate medical staff members.
Fulfillment Center Associate
Amazon
08.2018 - 04.2019
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
Sales Associate Specialist
Spectrum Paint
06.2017 - 02.2019
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and helped with product questions, selections, and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
Customer Service Sales Representative /
Vector Marketing
06.2016 - 11.2018
- Built and maintained knowledge of evolving product and service offerings to promote additional sales to existing customers
- Educated customers on product features and technical details to highlight benefits
- Called potential customers to assess business needs and present value propositions
- Drove increased engagement with productive conversations and ongoing relationship management
- Negotiated prices and set up contracts to finalize sales agreements
- Answered customer questions about products and services and recommended appropriate solutions
- Entered, updated and maintained comprehensive and up-to-date customer information in CRM database
- Maintained strong call control and quickly worked through scripts to address problems
- Handled customer billing errors by researching issues in system and asking detailed questions.
Ride Operator
Kings Dominion Amusement Park
04.2015 - 10.2015
- Checked seatbelts of riders to maximize safety and manage risk
- Pulled down safety bars and secured riders according to specified attraction details
- Operated attraction equipment precisely to concur with operational procedures
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences
- Resolved guest concerns or complaints and kept supervisors informed of escalating situations
- Screened guests for specific ride criteria, refusing patrons for not meeting height requirements
- Delivered high level of customer service through prompt issue resolution and dynamic attention to detail
- Trained new employees on ride operations, pointing out safety mechanisms and features
- Communicated with manager to discuss ride maintenance or repair issues.
Education
Associate of Arts - Business Management
J. Sargeant Reynolds Community College
Richmond, VA12.2019
BBA - Business Administration And Management
J. Sargeant Reynold Community College
Richmond, VA08.2015
High School Diploma -
Glen Allen High School
Richmond, VA06.2015
Skills
- Account Management
- File Management
- Case Management
- CRM Software
- Data Evaluation
- QC
- Spreadsheet Creation
- KPI Tracking
- Microsoft Office Expertise
- Excel Expertise
- Data Entry
- Schedule coordinating
- Office Administration
- Appointment Scheduling
- HIPAA Compliance
- QuickBooks Expert
- Spreadsheet Tracking
- Filing and Data Archiving
- Process Management
- Schedule Management
- Project Planning
- Sales and Marketing
- Administrative Management
- Database Administration
- Service Coordination
- Staff Scheduling
- Microsoft Excel
- Collecting Information
- Error Identification
- Records Security
- Medical Billing
- Insurance Eligibility
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Timeline
Data Entry
Maximus
09.2021 - 06.2023
Patient Service Specialist
Henrico Doctor's Hospital Forest
07.2020 - 08.2021
Fulfillment Center Associate
Amazon
08.2018 - 04.2019
Sales Associate Specialist
Spectrum Paint
06.2017 - 02.2019
Customer Service Sales Representative /
Vector Marketing
06.2016 - 11.2018
Ride Operator
Kings Dominion Amusement Park
04.2015 - 10.2015
Associate of Arts - Business Management
J. Sargeant Reynolds Community College
BBA - Business Administration And Management
J. Sargeant Reynold Community College
High School Diploma -
Glen Allen High School
Similar Profiles
Nicole JuradoNicole Jurado
Bilingual Customer Service Representative at MaximusBilingual Customer Service Representative at Maximus
Keona RichardsonKeona Richardson
Human Resources Manager at MaximusHuman Resources Manager at Maximus
Lamondre HowardLamondre Howard
Customer Service Representive at MaximusCustomer Service Representive at Maximus
Jillian BethellJillian Bethell
Quality Analyst at MaximusQuality Analyst at Maximus
Sawyer DavisSawyer Davis
Teacher at Henrico County Public SchoolsTeacher at Henrico County Public Schools